Charlie Smith | Page 18

This is the first new car that i have purchased. From the time I met Charlie, up until now, I realize that I couldn't have picked a better dealer. #1 Cochran Monroeville has been a blessing to me! The f the time I met Charlie, up until now, I realize that I couldn't have picked a better dealer. #1 Cochran Monroeville has been a blessing to me! The friendliest staff and the best service team with VERY reasonable pricing! THANK YOU TEAM!!!! Keep up the great work!!! More

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Thank you to Charlie & Heather for being friendly & helpful. You both made purchasing my new Elantra GT an enjoyable experience. I would recommend #1 Chochran & Charlie to any friends interested in p & helpful. You both made purchasing my new Elantra GT an enjoyable experience. I would recommend #1 Chochran & Charlie to any friends interested in purchasing a new vehicle. Thanks again! More

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All persons dealt with were easy to work with and very helpful. This is second time we leased from Cochran and always were easy dealings.bapears@vr helpful. This is second time we leased from Cochran and always were easy dealings.bapears@vr More

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I went to look/hopefully buy a new 2013 Hyundai Elantra. 1) I walked around the dealership for about 20 minutes before anyone even approached me. After some talking and looking at the Elantra's on the lot 1) I walked around the dealership for about 20 minutes before anyone even approached me. After some talking and looking at the Elantra's on the lot I test drove a nice silver one. Arriving back at the dealership Charlie and me started to talk price. After some waiting 2) never offered a beverage, I began to walk around the lot and found myself interested in a different color than silver. However not available in the preferred pkg in the color desired. I advised Charlie of this and continued to talk numbers on the silver anyway. After some back n forth normal negotiating we got to a number that I wasnt ok paying. I advised Charlie if he could get me the color and pkg I actually wanted then we could talk. Charlie and the manager "tried" to find me the color and pkg i wanted, but unfortuately failed. I proactively called them as I said i would that night to let them know of my decision and hopefully they would have me at a payment that i wanted. 3) they wouldnt work with me at all on it..saying they couldnt go any lower. 4) I started my own research and found dealerships with the car I really wanted. 5) I even got a lower payment and lower interest rate...why couldnt/didnt Charlie do this for me when i was there and still called him? 6) I BOUGHT A NEW 2013 HYUNDAI ELANTRA FROM A DIFFERENT DEALERSHIP BECAUSE obviously the customer service wasnt provided initially, i got a better rate on my own, i got a much lower payment and the exact car i wanted. Therefore I will never recommend this dealership or this sales person..Charlie Smith. More

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My family has bought all of our cars in recent years at this dealership and have not been disappointed. I received a lot of car for a great price. this dealership and have not been disappointed. I received a lot of car for a great price. More

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Dealer treated me fairly and expeditiously. Charlie & Heather were very helpful and courteous. Dealership was clean, organized and atmosphere was comfortable. Would recommend others to Charlie and Coc & Heather were very helpful and courteous. Dealership was clean, organized and atmosphere was comfortable. Would recommend others to Charlie and Cochran. More

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Charlie Smith has been a true professional. He is very thorough in his explanation of the product. While negotiating a sale price and a trade in value can be an uncomfortable experience, Charlie does a g thorough in his explanation of the product. While negotiating a sale price and a trade in value can be an uncomfortable experience, Charlie does a great job explaining everything! This is the 5th Hyundai I have purchased at Cochran. We plan to see Charlie real soon about trading in our 03 Santa Fee and buying a new one which will be our 6th Hyundai purchase. More

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The employees went above and beyond to help us with our new car deal. The whole experience was suprisingly pleasurable. Charlie and Heather were extremely friendly, knowledgable and efficient. We would d new car deal. The whole experience was suprisingly pleasurable. Charlie and Heather were extremely friendly, knowledgable and efficient. We would definitely recommend them both! More

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I had great service. I came in on Saturday and drove the my new car out the same day. Charlie went through everything with me. He was great. Thank you for a great value and service. my new car out the same day. Charlie went through everything with me. He was great. Thank you for a great value and service. More

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I purchased a new Sonata Hybrid From Charlie Smith. He was very professionsl,yet very personal. His knowledge of the vehicle was excellent. He gave me a good deal with my trade-in. He explained all the th was very professionsl,yet very personal. His knowledge of the vehicle was excellent. He gave me a good deal with my trade-in. He explained all the the details of the vehicle, what to expect and what all the buttons and swithes do. His explanations were very through. It was a pleasure to work with this fine gentleman,and professional salesman. Roger Galket More

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