When my wife and I went to the dealership we initially dealt with Don. Don was great.
He was very good about showing us exactly what we were paying for and where the money goes.
We arrived at a price, but my wife wanted to think about it for a day or two as it is her car.
When she decided she called Don and told him, but he wouldn't be available because he had a family emergency.
He asked us for some info via text to make sure all we had to do was go in and sign for the car.
When we came back to the dealership to buy the car Isaiah was the salesman who was helping us.
I told him numerous times that we had already arrived at a price with Don, but he made no effort to find the paperwork Don had done. He just made excuses which was frustrating because we had to go through the process of haggling over the price of the car again and he wasn't easy to work with like Don was.
He spent a good hour trying to push us into using the dealership's financing instead of our own (I went to our credit union to get preapproved for a loan before looking for a car).
He dodged a lot of our questions and tended to ignore my wife even though she is the one who will be driving the car.
By the time he finally stopped trying to push us into changing the financing we would use, my credit union was closed for the day and we couldn't purchase the car that day.
We told him we'd com back the next day and finish up. We were outside the dealership in our own vehicle and about to go home he quickly came out of the building and told us we "MUST" buy the car today using the dealership's financing or else the price would go up.
I found this tactic of trying to strong arm us into using their financing very rude. His reason was incentives or rebates applied to the sale may run out tomorrow. I went back into the building to talk with his manager. The manager told me even if the rebate ran out they would still honor a price they gave us. We came back the next business day to pick up the car.
About a week later we received a phone call from the dealership saying there was a problem with the extended warranty we purchased and we needed to come in and sign more paperwork. Which I had to take time off work to do, but we were told it had to be done.
About two weeks after that (during the covid quarantine conveniently when we can't speak to anybody in person at the dealership) we received an email from the dealership's accountant named David who told us there is $2000 "missing" from the sale of the car and we are responsible for paying this.
No explanation was given for what happened or why we owed more money. Attached in that email was paperwork from the sale of the car which was so poorly scanned it was not legible. I called David and asked for an explanation as to why we owed more money and the questioned the illegible paperwork. He didn't have an explanation for what happened and simply refused to look into it. I debated with him insisting I needed to know why were were paying more money 3 weeks after the sale of the car had been completed. I needed to know what we're paying for and he simply told me "you signed the sales agreement".
Angry and frustrated my wife decided emailing the owner was the next logical step. That was several weeks ago and the owner has been unresponsive. My wife and I are concerned that there is nothing stopping the dealership from coming back again and asking for more money. I find it extremely unprofessional and disappointing how this was all handled. The sale of this car was very shady, difficult and stressful. Furthermore, this was my wife's first new car and it has been completely ruined by the dealership. She can't enjoy after dealing with David and is upset whenever she drives it. I would highly recommend finding another dealership.