Purchased a used 2018 sonata yesterday. My sales guy Lou was perfectly fine. We talked to warren at 3:00pm told us we where approved and to come in and sign. We set 5:00 as the appointment time. When i talked to warren he assured us that the car was getting prepared and would be ready when we arrived. We arrived around 5:10pm and started the paperwork right away. I asked multiple times about the whereabouts of the vehicle and got no answer. Lou tried to locate the vehicle and was told it was getting prepared washed an (ect). The paperwork was complete in about 30 mins. Congratulations but no car. Ok so we walked the lot to find the car. We finally get to the car and there it is in the same place we seen it a week ago. We walk around the car and its filthy. I turned to Lou and he agreed thats unacceptable and should've been taken care of. He get someone to take the car to be washed. We wait patiently for and hour and still no car. Lou goes to speak with manager and he storms out of office past all the customers and employees in showroom. He goes up to detailing place im assuming to figure out the problem. He returns 10mins later very upset, annoyed and asked for the spare which they gave us already. We gave it to him and i asked to speak with him and was blown off as he went back to detailer. He came back with car and blamed his employee for everything.He gave the keys to me and walked back his office. I walked to his office and knocked on the door and asked to speak, he came out and i told him the car was still dirty, the inside was not detailed, the rims where still dirty, and i explained i was not happy with waiting an hour and half for the car that was supposed to be washed and prepared prior to us coming the the dealer. He told me to bring the car back at 12 tomorrow if i wanted a wash. As a manager he never expressed any good customer service and seemed pretty pissed off at me. I would like to be treated like i just bought a vehicle and not have my significant other feeling like we should've took our business elsewhere.