Charmaine Brown | Page 13

I have never in my life written a review for an oil change, but it was such a positive experience and the staff was so friendly, kind, and professional, that I had to. It was simply a great experience change, but it was such a positive experience and the staff was so friendly, kind, and professional, that I had to. It was simply a great experience and I highly recommend it. The wait time was extremely minimal and the service was quick yet thorough and efficient.Thank you to the crew who helped me, your kindness was very appreciated. More

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Courteous, fast affordable, good routine, maintenance on my corvette appreciate everything. Front desk advisor and tec. We’re all on point. my corvette appreciate everything. Front desk advisor and tec. We’re all on point. More

by Handihelpermovers Verified Customer Verified Customer

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Kayla and the service team were simply honest, forthright, and solved our problems efficiently and expeditiously. We will always come back here 100% guaranteed. Thanks - Nic forthright, and solved our problems efficiently and expeditiously. We will always come back here 100% guaranteed. Thanks - Nic More

by NIC Verified Customer Verified Customer

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Kelsey in service gave us the best experience we have had at any dealer service or independent mechanic! at any dealer service or independent mechanic! More

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The Service Department is great. They get things done in a timely fashion and can troubleshoot interesting problems. Kelsea is a fantastic Service Advisor and always provides good They get things done in a timely fashion and can troubleshoot interesting problems. Kelsea is a fantastic Service Advisor and always provides good updates and accurate estimates. Ms. Charmaine is very helpful. More

by DR Verified Customer Verified Customer

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The service department is always so friendly, willing to help and organized. My life has been very busy lately and in my most recent service with them, I had to reschedule three times due to work and thin help and organized. My life has been very busy lately and in my most recent service with them, I had to reschedule three times due to work and things coming up with family. Every time I called to reschedule, every person I spoke with on the team was understanding, respectful and happy to help accommodate. Each time I take my vehicle in, I feel confident that I am in good hands! More

by Chevy Verified Customer Verified Customer

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Went in for service on an electric vehicle purchased from another Chevy dealership. During check-in I let them know that the car had been dying on trips and that the 12v battery had been tested at low voltag another Chevy dealership. During check-in I let them know that the car had been dying on trips and that the 12v battery had been tested at low voltage, but I asked if they could run a diagnostic on the charging system to make sure of what was causing the issue. We agreed on a diagnostic service and price. They called back about 4hrs later and said that the car had died on startup (like I had mentioned happening before) and that they couldn't do the diagnostic with a discharged battery. They offered me a new 12v battery, installed for $600, as the only way to perform the diagnosis, which I declined (whether this includes the diagnostic or not I don't know). We picked up the car and paid the diagnostic fee because of the man-hours involved to jump start the car and push it out of the shop, but have since realized that we were mistaken not to mention the issue right away, because now we feel totally ripped off. If the service dept. had mentioned that they can't perform a diagnosis with a discharged battery in the first place, then nobody would have had to waste an entire afternoon and we would have saved a bunch of money. We learned nothing except that we really dislike working with dealerships. The service we paid for was never done.  We reached out to our service rep and also asked for a manager to get back to us so that we can reconcile the situation, but haven't heard back in about 4 days. A mistake like this without accountability is entirely unprofessional and I hope that they reach out. More

by Daniel Cheeks Verified Customer Verified Customer

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Wayne was great to work with and the office staff was kind and courteous. My car is running better than ever. kind and courteous. My car is running better than ever. More

by Julie R Verified Customer Verified Customer

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good staff. work was completed and price was what was agreed upon. overall a good experience. Also Charmaine seems to know her xxxx. work was completed and price was what was agreed upon. overall a good experience. Also Charmaine seems to know her xxxx. More

by SRENNER Verified Customer Verified Customer

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Friendly staff. They fixed the issue. Car is running great! Apparently they need fifteen words, so here they are. They fixed the issue. Car is running great! Apparently they need fifteen words, so here they are. More

by JIMMYMATT01 Verified Customer Verified Customer

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