Charmaine Brown | Page 20

When I arrived on time, there was someone already in the office. A gentleman came up to greet me, I thought he was a tech, we chatted and I told him the issue. Then the warranty manager finally brought me i office. A gentleman came up to greet me, I thought he was a tech, we chatted and I told him the issue. Then the warranty manager finally brought me in to check me in and take my key. I re-explained the issue, she made me sign a doc for $195 for diagnostics if this wasn’t under warranty. They couldn’t duplicate the issue that day, but offered to keep car overnight put some miles on it. And rechecked no codes. When I came to pick up, there was a charge for gas. And a .09 tax. I was never greeted or spoke to service manager in person, And checkout lady said the tax was issued by Kate Brown and instructed me to provide a 5 start review for Ian. On the way out the same gentlemen that originally greeted me said hello and goodbye asked if I liked my Blazer and by that point I was feeling a little frustrated with the whole experience, and told him the couldn’t find anything and asked what should I do? And he said he didn’t know he was just the shuttle guy not a mechanic. I was bummed, but as soon as I was leaving he recommended to stop by if it was happening again, if I was in the area. I thought that was a great idea and actually felt like he cared. So here’s my issues, why set an appt time if I won’t be seen at that time? Why wouldn’t someone look up my vehicle and warranty and KNOW if the appt is covered? Why wasn’t I informed the tech would need to get gas for me. What if I used premium only or Chevron only. Where was the $20 receipt for gas, how do I know the didn’t put $10 in? And I think the clerk could have left out her obvious sustain for the governor. She could have just said it was a state tax. Like I don’t need to know your politics. What if I was a Kate Brown supporter. Since the change over… things are different. I have to get used to asked better questions. As a lay-person it would ideal if my service providers provided all the info possible, like courtesy inspection since I’m there, or bulletin check. I don’t know what was done or what should be done except driven and ran for codes. Also, maybe make sure I had a 5-star experience before telling me what to do. If I’m taking a survey, I’m going to be honest and not be bullied into five stars. There was one more person that was kind, a gal who saw me standing there looking lost she offered to help, but I was just waiting for my car to come around. More

by skoap2010 Verified Customer Verified Customer

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Kelsea the service writer and thr technician explaining to me the issue with my truck, keeping the old part for examination, is what the service standard should be. I’m satisfied with their performance. to me the issue with my truck, keeping the old part for examination, is what the service standard should be. I’m satisfied with their performance. More

by RIch Thorpe Verified Customer Verified Customer

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Such helpful, efficient service! My Bolt EV battery pack change for the recall was on hold for 3 months at another dealer. I called here on Monday and the work was scheduled and done My Bolt EV battery pack change for the recall was on hold for 3 months at another dealer. I called here on Monday and the work was scheduled and done on Friday! More

by carey.l.booth Verified Customer Verified Customer

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Hourly rate way to high, prices for parts to high and they refused to do all the things right to the customer. Went in for a few things and the bill was huge with unforseen issues. We used this dealer fo they refused to do all the things right to the customer. Went in for a few things and the bill was huge with unforseen issues. We used this dealer for my van and work was great. The work for the traverse we will not be returning again. More

by SNSLOAN79 Verified Customer Verified Customer

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Went for an oil change on the wrong date but they were kind enough to take my car in. Awesome service. kind enough to take my car in. Awesome service. More

by luv2golf.jk Verified Customer Verified Customer

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Service was done quickly. Personnel were friendly and helpful. However , the Technician found problems that dont exist (front brakes were replaced less than 6-months ago, repo Personnel were friendly and helpful. However , the Technician found problems that dont exist (front brakes were replaced less than 6-months ago, report they needed replacement). In the past, the car was clean upon return (vacuumed and trash free). This time it was dirty- not vacuumed, with additional trash inside). Service level pricing options were not discussed beforehand, cost was higher than expected, which I take partial responsibility for, yet would have been great to know beforehand. More

by ZAC_PDX Verified Customer Verified Customer

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Speedy service. Everything seems to be done right. The customer service is on point with what was needed Everything seems to be done right. The customer service is on point with what was needed More

by JAHEDINPOTTER Verified Customer Verified Customer

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Complete communication and planning needs to happen more at this dealership. Kelsea is very helpful and friendly in service. I feel with great leadership from the top management the whole work team and the at this dealership. Kelsea is very helpful and friendly in service. I feel with great leadership from the top management the whole work team and the customers will see a difference. Unfortunately this is rare to find in a disorganized and selfish world we currently live in. I was called 2 two different times to bring my car in minutes after checking my car into service. My battery was replaced a day late because there was not enough trained technicians when one is absent. The other items on my list weren't repaired even though the paperwork says it was. More

by JEEPAWJ Verified Customer Verified Customer

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Kelsea is always friendly and courteous. We took our Chevy in for a new timing belt and windshield wiper blades. They also noticed the car had a funny noise and needed a new alternator. I We took our Chevy in for a new timing belt and windshield wiper blades. They also noticed the car had a funny noise and needed a new alternator. I am so glad they were able to fix the noise. Our Chevy is now running much quieter than it has in a long time. I asked for a ride from my home to pick up our car when it was done and David came to help me out. Thank you for the great customer service! More

by satisfied customer Verified Customer Verified Customer

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Ian and the team are great, really appreciated the opinions of him and the team in helping with my truck! Thank you mcglaughlin Chevy service team! opinions of him and the team in helping with my truck! Thank you mcglaughlin Chevy service team! More

by mhayes6453 Verified Customer Verified Customer

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