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Chase Wells

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Chase Wells

Chase Wells | Page 33

Service Advisor

Springfield Nissan

3505 South Campbell Avenue
Springfield, MO 65807

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603 Reviews

Overview Reviews (603)

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603 Reviews

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603 Reviews of Chase Wells

October 22, 2020

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Employee Rating

Chase was great at communicating where they were at during the process. Worked with my fleet company on getting all the services taken care of that I was due for. during the process. Worked with my fleet company on getting all the services taken care of that I was due for. More

by Vroomvroom

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 27, 2020 -

Springfield Nissan responded

You can count on our team for great communication and getting all the service you need. Thanks for the review! Sincerely, Beth, Customer Relations Assistant

October 21, 2020

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Employee Rating

I was grateful for the efficient service and quality care that the service department gave my vehicle. And this is despite the fact that there were no service coupons available! that the service department gave my vehicle. And this is despite the fact that there were no service coupons available! More

by Olverso8

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 27, 2020 -

Springfield Nissan responded

You can count on us for great service, no matter what! Please let us know if there is anything we can do for you before your next appointment. Sincerely, Beth, Customer Relations Assistant

October 21, 2020

Dealership Rating

Employee Rating

The service at Youngblood is top notch. They got me in quickly even without an appointment and did a great job at a reasonable price. I will definitely be using their service again. quickly even without an appointment and did a great job at a reasonable price. I will definitely be using their service again. More

by Smoke

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 27, 2020 -

Springfield Nissan responded

We look forward to working with you at your next service appointment. Thanks for the review! Sincerely, Beth, Customer Relations Assistant

October 10, 2020

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Employee Rating

Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience G experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience More

by Sam

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 27, 2020 -

Springfield Nissan responded

Thanks very much for the great review! It's wonderful to hear you had a great experience with our team. Sincerely, Beth, Customer Relations Assistant

October 09, 2020

Dealership Rating

Employee Rating

Chase always goes above and beyond to make certain everything is good with my vehicle. He takes the time to make sure I understand what’s being done to my vehicle and answers all my questions. everything is good with my vehicle. He takes the time to make sure I understand what’s being done to my vehicle and answers all my questions. More

by mmstewa

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 13, 2020 -

Springfield Nissan responded

Our team takes pride in going above and beyond for our customers, taking time to answer questions and deliver exceptional service on every visit. Thanks for taking the time to share your comments. Sincerely, Beth, Customer Relations Assistant

October 05, 2020

Dealership Rating

Employee Rating

Very good experience! Friendly staff! Made me feel at ease and more than willing to accommodate my choice in test drive of a vehicle! I did not get exactly what I desired in trade-in but salesperson did ease and more than willing to accommodate my choice in test drive of a vehicle! I did not get exactly what I desired in trade-in but salesperson did negotiate! More

by Believer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Samantha Durrant, April Crase

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Oct 13, 2020 -

Springfield Nissan responded

Thank you for reaching out with your feedback, and thank you for letting us know you were happy with your overall experience. Please let us know if there is anything else we can do for you. Sincerely, Beth, Customer Relations Assistant

October 01, 2020

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Employee Rating

Great experience! Took my car in for repair, transmission was shot, Sam went over our options and helped us out with the purchase of a new vehicle. was shot, Sam went over our options and helped us out with the purchase of a new vehicle. More

by johnkuhns44

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Samantha Durrant, Steve Green

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Oct 13, 2020 -

Springfield Nissan responded

So happy to hear Sam was able to help you out! Thanks for the positive review, and thanks for choosing Youngblood. Sincerely, Beth, Customer Relations Assistant

September 26, 2020

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Employee Rating

Chase was very professional and did an excellent job inspecting my vehicle, offering advise, and helping save me money. He even provided me knowledge on technical aspects of battery replacement, which e inspecting my vehicle, offering advise, and helping save me money. He even provided me knowledge on technical aspects of battery replacement, which ended up saving me money. More

by Reynolds2600

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Daniel Chitwood, Shawn Hamilton , Andy Burkemper, Wes Oldham

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Oct 06, 2020 -

Springfield Nissan responded

Thank you! Our team is committed to helping people get the best possible service at a reasonable price. So glad to hear you were happy with Chase and your experience at Youngblood. Please let us know if there is anything else we can do for you. Sincerely, Beth, Customer Relations Assistant

September 25, 2020

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Employee Rating

Nissan has been a very good dealership for us. Love the service department. They have taken good care of both our vehicles that we bought from Nissan. service department. They have taken good care of both our vehicles that we bought from Nissan. More

by AED

Recommend Dealer

Yes

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Oct 06, 2020 -

Springfield Nissan responded

You can count on us to take great care of your vehicles on every service appointment. Thanks for your review, and thanks for choosing Youngblood! Sincerely, Beth, Customer Relations Assistant

September 24, 2020

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Employee Rating

The customer service people that you have are NOT professional! I thought I was in a high school or college auto shop. NOT DRESSED PROFESSIONAL NOT GIVEN A PROFESSIONAL FEELING NOT COMFORTABL professional! I thought I was in a high school or college auto shop. NOT DRESSED PROFESSIONAL NOT GIVEN A PROFESSIONAL FEELING NOT COMFORTABLE THERE More

by jay.raber

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Daniel Chitwood, Shawn Hamilton

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Sep 24, 2020 -

Springfield Nissan responded

Mr. Raber. I did look into your complaint. What I found is that your vehicle was 250 miles over your factory warranty and you asked your Service Advisor to back the miles out so it would be covered by factory warranty. You became unhappy when we refused to do this, even after we got the services covered 100% by your outside warranty company. Obviously, we are not a good fit to service your vehicle in the future, so please make other arrangements going forward. Sincerely, Connie - Owner Loyalty Manager, Youngblood Nissan.

Sep 24, 2020 -

jay.raber responded

Let me make this perfectly clear. I did not ask your service advisor to back up the mileage or anything else to that effect. I did not agree with the policy that being over 250 miles of the warranty due to the fact I was traveling back to Springfield when the issues with the car happened. You’re missing my whole point with the survey. Your reply to get service somewhere else for my company vehicle just solidifies the attitude I received at your shop. When you send out a survey maybe you should put at the top “don’t answer if you have a complaint. We don’t care”.