Chase Wood

Glenn Polk Chevrolet of Sanger responded

Thank you. That says a lot about Chase and the way he takes care of people. He does a fantastic job staying on top of things and keeping customers informed every step of the way. We are blessed to have him on our team. We truly appreciate your loyalty and look forward to taking care of you for many years to come.

Glenn Polk Chevrolet of Sanger responded

Thank you, Cathy. That is wonderful to hear. Our service team works hard to make every visit feel friendly, helpful, and easy, and I am glad they made such a strong impression. We truly appreciate your trust and look forward to taking care of you again the next time you need us.

Glenn Polk Chevrolet of Sanger responded

Thank you for the feedback. I do apologize for the communication miss on the timing of your transmission service. We should have done a better job keeping you updated before you had to call us, and I understand the frustration there. I am glad Chase stepped in and made things right for you in the end. We appreciate you giving us the opportunity to correct it and earn your trust moving forward.

Glenn Polk Chevrolet of Sanger responded

Thank you so much. Chase does a fantastic job staying on top of things and making sure your Yukon is taken care of the right way every time. That kind of consistency matters. We appreciate your trust and look forward to helping you keep it running strong for years to come.

Glenn Polk Chevrolet of Sanger responded

Thank you, Mitch. That is exactly what we aim for, quick and efficient service with a team that is knowledgeable and easy to work with. I am glad our employees took great care of you. We appreciate your trust and look forward to helping with your next maintenance visit.

Glenn Polk Chevrolet of Sanger responded

Thank you, that's what I love to hear. Chase does a fantastic job staying professional and keeping customers informed every step of the way. I am glad he took good care of you. We appreciate you trusting us with your vehicle and look forward to your next visit.

Glenn Polk Chevrolet of Sanger responded

Thank you for the feedback, and I am really sorry for the wait. That is not the experience we want for you, especially on something as routine as an oil change and tire rotation. Being short-staffed that day is on us, not you, and we should have communicated better and respected your time. I also want you to know we truly value the relationship we have with you. You have trusted us with vehicle purchases and service visits over time, and we never take that lightly. That is why this one stings a bit, because it is not the level of experience you are used to from us or that we expect from ourselves. Chase and Jenny Jo both care about taking care of you the right way, and I know they will continue to do that moving forward. While I was a little surprised to see a two-star rating based on the timing alone, I do understand the frustration, and we own it. We appreciate you sticking with us, and we will work to make sure your next visit reflects the kind of service you have come to expect from our team.

Glenn Polk Chevrolet of Sanger responded

Thank you for the kind words about our service and dealership, we truly appreciate that. I also completely understand on the review emails, and I apologize for the frustration there. I would be happy to work on getting those stopped for you, but since your username only shows as “rm0,” I do not have enough information to locate your profile in our system. If you would privately message me through DealerRater with your name and email address, I will personally look into it and do my best to get that corrected for you.

Glenn Polk Chevrolet of Sanger responded

Thank you. That is great to hear. I am glad our service team was able to work you in and take care of your vehicle even without an appointment. Being flexible and accommodating when you need us most is important. We appreciate you trusting us and look forward to helping you again.

Glenn Polk Chevrolet of Sanger responded

Thank you, Shawn. That is great to hear. I am glad every department delivered and made the whole experience enjoyable for you. That is how it should feel when buying a car. We appreciate you choosing us and hope you are loving the new ride.