Chase Wood

Chase Wood provided an outstanding service experience from start to finish. He was professional, friendly, knowledgeable, and kept me informed throughout the entire process. I really appreciated his comm from start to finish. He was professional, friendly, knowledgeable, and kept me informed throughout the entire process. I really appreciated his communication and willingness to answer my questions. It’s refreshing to work with someone who genuinely cares about his customers and takes the time to make sure everything is handled correctly. Chase made the entire service process straightforward and stress-free, and I felt confident knowing my vehicle was in good hands. I highly recommend Chase Wood to anyone looking for a service advisor who is dependable, responsive, and committed to taking care of his customers. Great communication, great service, and a great experience! More

by erik51 Verified Customer Verified Customer

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The service department was great. Chase Wood handled everything efficiently and quickly. I will definitely be returning and recommending to friends and family. Chase Wood handled everything efficiently and quickly. I will definitely be returning and recommending to friends and family. More

by VALERYMOORE Verified Customer Verified Customer

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Chase is outstanding. Always going above and beyond to help his customers. Keep up the hard work! Always going above and beyond to help his customers. Keep up the hard work! More

by kobyshort22 Verified Customer Verified Customer

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I am very disappointed with the cavalier attitude over the damage to my truck. I brought it for an oil change and it was not my fault somebody crash into while in your care. I received no formal apology d the damage to my truck. I brought it for an oil change and it was not my fault somebody crash into while in your care. I received no formal apology during the almost two weeks my truck was out of service and then to be asked to pay for the oil change was a real shocker. I was reminded by the service writer Chase how accommodating he has been with my service needs! Wow! No mention of appreciation that I use Polk for service, pay timely and bought my 2025 Denali PU there. He said he was disappointed in me for being upset over my truck damage. Really? More

by allanwatt Verified Customer Verified Customer

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Chase was great to work with and my schedule. He was able to get the part in quickly and get me in to get my vehicle fixed. This is a fleet vehicle, so some of the questions do not apply. He was able to get the part in quickly and get me in to get my vehicle fixed. This is a fleet vehicle, so some of the questions do not apply. More

by DEAN.IVIE Verified Customer Verified Customer

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I can always depend on Chase Wood to take care of my needs when it comes to my vehicles. He cares about the customers and treat everyone with respect. needs when it comes to my vehicles. He cares about the customers and treat everyone with respect. More

by e_farmer207 Verified Customer Verified Customer

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Chase wood always takes care of me. Good communication throughout the process and ready when promised Good communication throughout the process and ready when promised More

by GM Verified Customer Verified Customer

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I didn't have an appointment, but they got me in quickly for a repair to my tire that was under warranty. for a repair to my tire that was under warranty. More

by trmelott Verified Customer Verified Customer

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The service was great, but one thing noticed, that one service writer will not help the other in their absence from the desk. I had an appointment with one service writer, when I arrived, the one I had an service writer will not help the other in their absence from the desk. I had an appointment with one service writer, when I arrived, the one I had an appointment with was away from his desk, the other told me that and then quit communicating with me and started checking his text on his phone. I was left in the dark as to what to do and finally got in line to talk to the writer whom I had the appointment. I know this is a black eye, but needs to be addressed. The service writer I had the appointment with was courteous and very helpful; I will only see him from now on! More

by DONNIEGRAHL Verified Customer Verified Customer

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My experience with Chase my service advisor was fantastic. He was very friendly and communicative. Thought the whole time. My vehicle was fixed in a timely manner. Thanks Bobby and Chase. Did a fantastic. He was very friendly and communicative. Thought the whole time. My vehicle was fixed in a timely manner. Thanks Bobby and Chase. Did a great job. More

by Cristian Rivera Verified Customer Verified Customer

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