Chasity Mazrooee

My experience with Nick Warren and Kian Motors was extremely disappointing and stressful from start to finish. We traveled from Arkansas to Texas for a vehicle that was advertised with inaccurate info extremely disappointing and stressful from start to finish. We traveled from Arkansas to Texas for a vehicle that was advertised with inaccurate information and pricing discrepancies. During the financing process, our credit was run on a completely different vehicle without our authorization, resulting in unnecessary hard inquiries and even a denial letter from Ally Bank for a Kia Telluride we never intended to purchase. We were assured everything was moving forward, put $3,000 down, signed paperwork, and took possession of the vehicle, only to later be told the financing was never finalized and the deal was “contingent.” Important income information was allegedly not submitted during the approval process, despite us providing additional documentation multiple times, including trustee paperwork and pay stubs. Communication became inconsistent and frustrating. We repeatedly had to chase answers, resend documents, and were ultimately told the vehicle needed to be returned after we had already rearranged our lives around this purchase. My husband lost work time during this process, we incurred travel expenses, and our family was left without reliable transportation. What bothered me most was the lack of transparency throughout the transaction. Consumers deserve clear communication BEFORE signing contracts and taking vehicles home, not after the fact when everything starts unraveling. I strongly encourage anyone shopping here to read every document carefully, ask whether financing is fully funded or still contingent, and get everything in writing before leaving the dealership. More

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