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Chauncey Andrews
Chauncey Andrews | Page 9
Service Advisor
Arlington Toyota
10939 Atlantic Blvd
Jacksonville, FL 32225
133 Reviews
133 Reviews
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133 Reviews of Chauncey Andrews
September 25, 2020
Great service department. Mike Sandelin always goes the extra mile and I never have doubts about the service I receive at Arlington Toyota. Been a loyal customer for over 15 years and will continue to be! extra mile and I never have doubts about the service I receive at Arlington Toyota. Been a loyal customer for over 15 years and will continue to be! More
by urstinkinawesome
Verified CustomerOther Employees Tagged: Mark Alvarez, Mike Sandelin
September 24, 2020
Terrible service. I waited 3 hours for a tire rotation and terrible car wash and vacuum. Zero pride in their work. Was not happy at all. and terrible car wash and vacuum. Zero pride in their work. Was not happy at all. More
by jtexan101
Other Employees Tagged: Mark Alvarez, Chris Fedd, Ed Danley, Brittany Gerding, Mike Calhoun, Megan Bearss
September 23, 2020
Brian from the Collision Center has the worlds worst customer service. I’m a young woman in my mid-20’s and I came with my father to ask a few questions about the work done on my car (on the same day I customer service. I’m a young woman in my mid-20’s and I came with my father to ask a few questions about the work done on my car (on the same day I picked up my car), but my father stayed behind and didn’t intervene (at first) because I need to learn to do big girl things. I approached him about a paint job that was done and had questions about a few spots-one spot specifically where I saw the paint come off. He came out from his office already in a bad mood and talked down to me the entire time. I showed him where the fresh paint job already chipped off and he told me that wasn’t possible, so I had to stand there in the middle of the parking lot and defend myself for about 5 mins just for him to tell me to come back another day to get it covered. They also painted over dirt, and when I pointed it out to him, he told me it was a dent in the car. He refused at first to even touch the lump of dirt that was protruding from my car. After going back and forth he finally admitted that hey painted over the dirt. Not only was this just bad customer service, but it was really a slap in the face to be talked down to. This wasn’t even everything that happened, and if my father wasn’t there to step in and say, “hey please watch your tone she’s just asking questions”, who knows what he would’ve said to me. Completely disrespectful to be talked to the way I was talked to. It was completely humiliating and I left the dealership crying because I felt that talked down to. Not acceptable by any means. Also not to mention, when I first brought up the issue of the paint peeling on my car (roughly 4 years ago), the service department told me that it was my fault because I drove too close to semi-trucks and I needed to be more responsible. Come to find out there was a recall on my cars paint job. In addition, when I first learned about the recall and called to ask questions, the lady in the service department told me that there was no recall and me receiving a letter must’ve been a mistake. Now that may not be her fault for not knowing, but the total customer service end is whack. This isn’t the first time I’ve had an issue but this is the main one. Only TWO males (Chauncey and Tucker) that have taken me seriously and actually listen to what I’m saying. Chauncey is the reason I keep going back to Arlington Toyota. Regardless, I’m incredibly disappointed and humiliated as to how I was treated by Brian. More
by Kelly M
Other Employees Tagged: Brian Santos
September 23, 2020
I like the service and the professionalism from the I like the service and the professionalism from the service rep that I work with. I'm comfortable with working with Mike and Chauncey. Thank you that I like the service and the professionalism from the service rep that I work with. I'm comfortable with working with Mike and Chauncey. Thank you that did it right now but the word thank you that's all y'all More
by estherstokes62
Other Employees Tagged: Mike Sandelin
September 23, 2020
Work was well done and timely but it is extremely inconvenient that you limit Uber to 20 miles. I live in Callahan. Also you have had the name and address incorrect on this vehicle from day 1 (not ev inconvenient that you limit Uber to 20 miles. I live in Callahan. Also you have had the name and address incorrect on this vehicle from day 1 (not even close, someone who lives in lake City). I think this has finally been straightened out. Toyota Corporate has it correctly but Arlington did not which caused me to wait an additional hour the last time I was in for service because they were calling the wrong name. More
by margepowel
Other Employees Tagged: Mark Alvarez
September 22, 2020
Thank Chauncey you were great and very helpful not yo say the patience you had with my situation Thank You 😊😊😊 Thanks again Chauncey along with your service team the patience you had with my situation Thank You 😊😊😊 Thanks again Chauncey along with your service team More
by ROBINSON551
September 22, 2020
This is the 2nd time I’ve been told that a wash with a service would require at least an additional 45 minute wait. The servicing wait time was acceptable but the wash which is supposed to be included sho service would require at least an additional 45 minute wait. The servicing wait time was acceptable but the wash which is supposed to be included should not require prolonged wait times. More
by andyekoc
September 22, 2020
I really like the service on my vehicles better. I tried the Westside once. Chauncey Andrews have always been very kind and respectable. Will not want another person. And the service department staff the Westside once. Chauncey Andrews have always been very kind and respectable. Will not want another person. And the service department staff More
by Sue Jones
