Chelley Pense | Page 3

Horrible C.S. in the service department. The main reason this started is that I got an email yesterday from the dealership wanting me to scheduled an appointment for my car to get serviced. The main reason this started is that I got an email yesterday from the dealership wanting me to scheduled an appointment for my car to get serviced. I go to their site and schedule one for the following day at 3:** for the services I need and at the location I need. I get here at Nissan on time and No one has me on their computers or on the schedule for the services I need. This is the reason I call Ford and ask them if I am on their schedule since I have been there before and my car is a FORD. Maybe the computer put me on their books. So now I am frustrated and confused and don't want to mess up Ford's schedule if it is with them. This is when I start calling Ford to check with them. I was just trying to be courteous to Ford and I was going to go there if it was indeed scheduled there. The gentleman confirmed it was indeed scheduled at the time I thought it was and at Nissan. He gave me the name of the agent it was scheduled with and the time. The agent who said he didn't have it on his is the same guy I had the appointment with. I know it's not his fault, it's the computer system, but why could Ford get it pulled up but not Nissan? I just wanted to confirm my appointment for my oil change today so I called the Ford dealership and I get the automated message asking me to hit 1 for the service department and so I did. I get a lady who I try to ask for confirmation about it and give her my info and she transfers me to someone else. I then tell the next lady the same thing and she transfers me to Another woman. I am now talking to a 3rd lady and while trying to give her my information she hangs up on me!! I call back and hit the 1 again luckily I get a man (sorry I forgot his name or I would let everyone know) this time, so now I make sure to ask him if he is with the service department and he says yes. Great, so I ask him if he has access to the appointment schedule and he says yes. Awesome! I get a confirmation that Yes, it is a the time I thought. Why was this so hard for the ladies. Very upsetting and unprofessional. An added bonus is that the agent said this is not the first time people are showing up for appointments that they scheduled that they do NOT have on the books. So to me this is an ongoing issue that they have and don't seem to fix. I am not happy with this at all today and I do hope it gets better and more friendly. This is also not the first time I have had issues with my appointments and them not having my information in their computer systems. I'm glad I always carry my purchase agreements or I would not be getting the services I paid for. I have had this car for a year now and out of the 3 oil changes I had had, ALL 3 appointments go badly at time of check in's. Hope you get better in the future! More

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Service department is horrible Service department doesn't care about warranty issues. It's all about moving cars in and moving cars out. Customer service means nothing. Excuse after Service department doesn't care about warranty issues. It's all about moving cars in and moving cars out. Customer service means nothing. Excuse after excuse after excuse. Sales - Oliver and Dwayne , department is one of the best. More

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Love my new truck and Team went above call of duty. The team got me into the truck of my dreams. Didn’t think i could afford it, but sales and finance team worked hard to get me outstanding deal. The team got me into the truck of my dreams. Didn’t think i could afford it, but sales and finance team worked hard to get me outstanding deal. Also - The Parts, Service, & Customer Relations Team of Pam / Steve / Jessica, I give them all 5 stars. They all stepped up to help Brand New Customer out. Background: · Glove Box that didn’t completely close. Originally I was told that is just the way it is (not the right answer you want to give to new customer). · Bought Ford Plastic Bed Liner – but didn’t meet my satisfaction (open areas on rails for rocks, dirt, gravel to fall down into). Just design flaw. Fixes · Steve / Jessica / Pam all stepped up, called me, & personally walked me through the fixes until they were completely . · Pam – based on her service is the only service rep I will use moving forward. She has great attitude in very tough job. · Jessica – personally called me, got me to the right people, & aided in resolution. She made me feel important & that my concerns mattered. · Steve – listened to my concerns, looked to see how he could fix them, & made it 100% right. Really appreciate his help to meet my needs even though he could have taken easy out. · New Bed Liner is Awesome. New Glove Box is now correct. I love my New Ford Truck. It is the 1st Ford & Truck that I have bought. More

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Thanks ML Ford!! Sales people were helpful, friendly, and knowledgable I enjoyed my entire car buying experience. Jon McCoy did a great job helping me underatand the e Sales people were helpful, friendly, and knowledgable I enjoyed my entire car buying experience. Jon McCoy did a great job helping me underatand the extended warranty (which I purchased). More

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horrible dont waste your time with this service department. they spend their time covering for each other and passing the buck onto the next guy. my car is und dont waste your time with this service department. they spend their time covering for each other and passing the buck onto the next guy. my car is under warranty and they cant fix it? More

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