Chelley Pense | Page 2

She took care of me when I was there for a recall issue! She got me into a rental car for the weekend and after I told her about an issue I had with service the last time I was there she made sure that I w She got me into a rental car for the weekend and after I told her about an issue I had with service the last time I was there she made sure that I was a satisfied customer when I left ! She was very nice and helpful...you need to keep people like her around!! She knows how to treat her customers!!! More

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SERIVCE EVERYTHING WENT GREAT IN SERVICE! BEST SERIVCE STAFF AND SALES TEAM AROUND THE AREA! THE BUILDING IS BEAUTIFUL WITH PLENTY OF SEATING, TV ,KIDS PLAY EVERYTHING WENT GREAT IN SERVICE! BEST SERIVCE STAFF AND SALES TEAM AROUND THE AREA! THE BUILDING IS BEAUTIFUL WITH PLENTY OF SEATING, TV ,KIDS PLAYROOM AND SNACKS, More

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Pitiful service department 2.5 hours for an oil change and tire patch (had appt) do you have any qualified techs there at all? Doubtful. Would love to show them how to do their 2.5 hours for an oil change and tire patch (had appt) do you have any qualified techs there at all? Doubtful. Would love to show them how to do their job. Takes an hour at most for whole job. Can’t get a tire patch on because of humidity? Go to Florida and see if they have a problem. I have had literally hundreds of truck tires fixed in my 35 years of trucking as a director and vp. I can get peterbuilt drive tire fixed and back on in 45 minutes.. i can’t stand lies and that’s what this is all about. Bobby I have bought 2 from you and sent 4 others that bought also, there will be no more,, not your failure at all. You just have no backup after sale. Ask service how much longer and they say 30 minutes time after time. This is not first time for me for poor service or I would not go to trouble to write this and am quite sure it will be written off as not valid but hey at some point do your jobs or find another profession. there are plenty of other dealerships to take my business! Am sure you all are saying “good riddance “ have a good day watching all those in your waiting room, next time provide sleeping cots. More

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No trust left On May 9th, I was told my battery was no good, it needed to be replaced, was told they had to jump start it twice. But what is interesting, is that m On May 9th, I was told my battery was no good, it needed to be replaced, was told they had to jump start it twice. But what is interesting, is that my truck is connected to a monitoring system that alerts me 24/7 of any issues. I can monitor my truck online from anywhere. And to this day (19 days later) it is showing my battery(and everything else under the hood) is in top condition and I am not having any issues starting my vehicle. To conclude: I think if they would have found that my voltage was low in my battery, the correct way to handle it should have been just that. But instead, they said my vehicle would not even start and battery IS NO GOOD. Now, unless the battery god's have been watching over me for the last few days and trying to save me a couple of hundred of dollars, I would have to say: LIE! I want to trust this company, but it's like any cheater, once you cheat, you're always a cheater. Post Script: I marked 'YES' on recommending, because this company needs to be honestly reviewed and rated by everyone. This is my experience not my opinion. This is actual facts, in which I have documentation of their claim and documentation of my claim. No one wants unnecessary expenses. More

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The staff is extremely helpful and polite! Every time I come to get my car serviced at Mclarty Daniel Ford, they do a great job and are always very informative and helpful. Along with their exc Every time I come to get my car serviced at Mclarty Daniel Ford, they do a great job and are always very informative and helpful. Along with their excellent service team, they provide awesome customer service. I'm constantly offered water, coffee, etc. Great place! More

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Poor customer service. Serviced the transmission and when we got the car back, there was no heat. Took it back and was told this was pure coincidence. Also told it would c Serviced the transmission and when we got the car back, there was no heat. Took it back and was told this was pure coincidence. Also told it would cost another $2,000 to figure out the problem and fix it. Took the car back and was able to get heat partially working by clearing air out of radiator lines. No effort by the dealership to take any ownership of the situation or solve the problem, just looking to charge me a lot more money. Spoke to the service managers and they were little to no help either. They didn't look into the matter or talk to anyone about it. They just read the service tickets. More

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Horrible C.S. in the service department. The main reason this started is that I got an email yesterday from the dealership wanting me to scheduled an appointment for my car to get serviced. The main reason this started is that I got an email yesterday from the dealership wanting me to scheduled an appointment for my car to get serviced. I go to their site and schedule one for the following day at 3:** for the services I need and at the location I need. I get here at Nissan on time and No one has me on their computers or on the schedule for the services I need. This is the reason I call Ford and ask them if I am on their schedule since I have been there before and my car is a FORD. Maybe the computer put me on their books. So now I am frustrated and confused and don't want to mess up Ford's schedule if it is with them. This is when I start calling Ford to check with them. I was just trying to be courteous to Ford and I was going to go there if it was indeed scheduled there. The gentleman confirmed it was indeed scheduled at the time I thought it was and at Nissan. He gave me the name of the agent it was scheduled with and the time. The agent who said he didn't have it on his is the same guy I had the appointment with. I know it's not his fault, it's the computer system, but why could Ford get it pulled up but not Nissan? I just wanted to confirm my appointment for my oil change today so I called the Ford dealership and I get the automated message asking me to hit 1 for the service department and so I did. I get a lady who I try to ask for confirmation about it and give her my info and she transfers me to someone else. I then tell the next lady the same thing and she transfers me to Another woman. I am now talking to a 3rd lady and while trying to give her my information she hangs up on me!! I call back and hit the 1 again luckily I get a man (sorry I forgot his name or I would let everyone know) this time, so now I make sure to ask him if he is with the service department and he says yes. Great, so I ask him if he has access to the appointment schedule and he says yes. Awesome! I get a confirmation that Yes, it is a the time I thought. Why was this so hard for the ladies. Very upsetting and unprofessional. An added bonus is that the agent said this is not the first time people are showing up for appointments that they scheduled that they do NOT have on the books. So to me this is an ongoing issue that they have and don't seem to fix. I am not happy with this at all today and I do hope it gets better and more friendly. This is also not the first time I have had issues with my appointments and them not having my information in their computer systems. I'm glad I always carry my purchase agreements or I would not be getting the services I paid for. I have had this car for a year now and out of the 3 oil changes I had had, ALL 3 appointments go badly at time of check in's. Hope you get better in the future! More

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Service department is horrible Service department doesn't care about warranty issues. It's all about moving cars in and moving cars out. Customer service means nothing. Excuse after Service department doesn't care about warranty issues. It's all about moving cars in and moving cars out. Customer service means nothing. Excuse after excuse after excuse. Sales - Oliver and Dwayne , department is one of the best. More

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Love my new truck and Team went above call of duty. The team got me into the truck of my dreams. Didn’t think i could afford it, but sales and finance team worked hard to get me outstanding deal. The team got me into the truck of my dreams. Didn’t think i could afford it, but sales and finance team worked hard to get me outstanding deal. Also - The Parts, Service, & Customer Relations Team of Pam / Steve / Jessica, I give them all 5 stars. They all stepped up to help Brand New Customer out. Background: · Glove Box that didn’t completely close. Originally I was told that is just the way it is (not the right answer you want to give to new customer). · Bought Ford Plastic Bed Liner – but didn’t meet my satisfaction (open areas on rails for rocks, dirt, gravel to fall down into). Just design flaw. Fixes · Steve / Jessica / Pam all stepped up, called me, & personally walked me through the fixes until they were completely . · Pam – based on her service is the only service rep I will use moving forward. She has great attitude in very tough job. · Jessica – personally called me, got me to the right people, & aided in resolution. She made me feel important & that my concerns mattered. · Steve – listened to my concerns, looked to see how he could fix them, & made it 100% right. Really appreciate his help to meet my needs even though he could have taken easy out. · New Bed Liner is Awesome. New Glove Box is now correct. I love my New Ford Truck. It is the 1st Ford & Truck that I have bought. More

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Thanks ML Ford!! Sales people were helpful, friendly, and knowledgable I enjoyed my entire car buying experience. Jon McCoy did a great job helping me underatand the e Sales people were helpful, friendly, and knowledgable I enjoyed my entire car buying experience. Jon McCoy did a great job helping me underatand the extended warranty (which I purchased). More

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