Chelsea Jones

I have always had an amazing experience with them! But my last visit I was getting work done and also had an oil change! I paid for it but didn’t get one of those oil change stickers on the windshield But my last visit I was getting work done and also had an oil change! I paid for it but didn’t get one of those oil change stickers on the windshield. So with my anxiety I wonder if they did it. But I feel stupid about asking them 😂 More

Report | Print

Wonderful customer service. Good timing on getting vehicle in and vehicle back to us. Recommend this location! Good timing on getting vehicle in and vehicle back to us. Recommend this location! More

Report | Print

We were thoroughly satisfied with the service. Sales person Alexander Hight was helpful as I made my selection of my Ford F-150. It was a pleasant experience all around. Thank you! Sales person Alexander Hight was helpful as I made my selection of my Ford F-150. It was a pleasant experience all around. Thank you! More

Report | Print

been buying cars and trucks since 1967 always gotten good, sevice and had great salesmen,dick johnson1967 and phil goldstein good, sevice and had great salesmen,dick johnson1967 and phil goldstein More

Report | Print

Apple Ford is filled with friendly, professional, and extremely knowledgeable staff. I truly feel welcome and a part of the Ford team. My need auto needs are always met with perfection. Please try it, yo extremely knowledgeable staff. I truly feel welcome and a part of the Ford team. My need auto needs are always met with perfection. Please try it, you will always come back. More

Report | Print

Pick up &delivery was awesome had my oil changed tires rotation fluids check and filled and they washed my car rotation fluids check and filled and they washed my car More

Report | Print

I always had the best results when I’ve had my vehicle serviced at this dealership. It was easy to get an appointment. serviced at this dealership. It was easy to get an appointment. More

Report | Print

can't say enough good things about my experience with Apple Ford White Bear Lake, especially working with Ryan McCarthy. He’s hands down the best sales rep I’ve ever dealt with. No pressure, no pushy sal Apple Ford White Bear Lake, especially working with Ryan McCarthy. He’s hands down the best sales rep I’ve ever dealt with. No pressure, no pushy sales tactics — just honest help and great communication. I had built out a van on Ford’s website and submitted it twice to New Brighton Ford with no response. But when I reached out to Apple Ford, their team jumped on it within minutes. That’s when I got connected with Ryan, and everything changed. Ryan went above and beyond to find me exactly what I was looking for. He walked me through the financing options, made sure everything went smoothly, and even followed up with me after the sale to make sure I was happy and everything was going well. That kind of customer service is rare. If you're looking for a dealership that actually listens and follows through and a sales rep who genuinely cares go see Ryan McCarthy at Apple Ford. You won’t regret it. More

Report | Print

Well, let's start at the beginning. During the test drive, after only about 2 minutes on the highway, I was instructed to turn to the smaller roads. Now, everybody knows you need to d During the test drive, after only about 2 minutes on the highway, I was instructed to turn to the smaller roads. Now, everybody knows you need to drive your vehicle on the highway (the main reason you are going to buy the vehicle) in order to test out the things you need to know before making the purhase. I did not appreciate cutting my test drive short. Next, there was a constant changing of at least three people during the visit. I only need to deal with one person for a purchase please. After that, when I mentioned the vehicle price had jumped $500 dollars since I saw it about a few weeks ago, one of the salesman (the same one who cut my test drive short), said "Do you have proof of that?" I promptly and properly asked "What? We are in a car dealership the last time I checked, not in a court of law." Then the salesman who cut my test drive short and his immediate supervisor and I, to put it politely, discussed the $500 price increase for about 35 minutes. Finally, the big boss, the store manager, came over and said he heard our spirited 'discussion' and wanted to make me happy, He advised he had coupons that could bring the price down $500 and asked if I wanted him to do that. I said yes. Take Aways: dont' cut short anybody's test drive; don't demand proof when a customer tellls you the price has changed; don't change the sales person--only need one; and for the big boss, don't wait too long before coming to make the customer happy. Now, I'm giving this dealership five stars despite the facts recited because at the end, a proper and just result was reached. I hope going foward, this just result can be reached quicker. More

Report | Print

The pick and drop off at your home , truck came back home in perfect shape, all work was completed, price was right in perfect shape, all work was completed, price was right More

Report | Print