Chelsea Jones | Page 2

can't say enough good things about my experience with Apple Ford White Bear Lake, especially working with Ryan McCarthy. He’s hands down the best sales rep I’ve ever dealt with. No pressure, no pushy sal Apple Ford White Bear Lake, especially working with Ryan McCarthy. He’s hands down the best sales rep I’ve ever dealt with. No pressure, no pushy sales tactics — just honest help and great communication. I had built out a van on Ford’s website and submitted it twice to New Brighton Ford with no response. But when I reached out to Apple Ford, their team jumped on it within minutes. That’s when I got connected with Ryan, and everything changed. Ryan went above and beyond to find me exactly what I was looking for. He walked me through the financing options, made sure everything went smoothly, and even followed up with me after the sale to make sure I was happy and everything was going well. That kind of customer service is rare. If you're looking for a dealership that actually listens and follows through and a sales rep who genuinely cares go see Ryan McCarthy at Apple Ford. You won’t regret it. More

Report | Print

Well, let's start at the beginning. During the test drive, after only about 2 minutes on the highway, I was instructed to turn to the smaller roads. Now, everybody knows you need to d During the test drive, after only about 2 minutes on the highway, I was instructed to turn to the smaller roads. Now, everybody knows you need to drive your vehicle on the highway (the main reason you are going to buy the vehicle) in order to test out the things you need to know before making the purhase. I did not appreciate cutting my test drive short. Next, there was a constant changing of at least three people during the visit. I only need to deal with one person for a purchase please. After that, when I mentioned the vehicle price had jumped $500 dollars since I saw it about a few weeks ago, one of the salesman (the same one who cut my test drive short), said "Do you have proof of that?" I promptly and properly asked "What? We are in a car dealership the last time I checked, not in a court of law." Then the salesman who cut my test drive short and his immediate supervisor and I, to put it politely, discussed the $500 price increase for about 35 minutes. Finally, the big boss, the store manager, came over and said he heard our spirited 'discussion' and wanted to make me happy, He advised he had coupons that could bring the price down $500 and asked if I wanted him to do that. I said yes. Take Aways: dont' cut short anybody's test drive; don't demand proof when a customer tellls you the price has changed; don't change the sales person--only need one; and for the big boss, don't wait too long before coming to make the customer happy. Now, I'm giving this dealership five stars despite the facts recited because at the end, a proper and just result was reached. I hope going foward, this just result can be reached quicker. More

Report | Print

The pick and drop off at your home , truck came back home in perfect shape, all work was completed, price was right in perfect shape, all work was completed, price was right More

Report | Print

Outstanding customer service very accomodating mechanical and Management listened to my concerns checked other areas mechanical and Management listened to my concerns checked other areas More

Report | Print

Excellent service, Best service man I have ever had. Love the car, Forgot great salesman also !!!!!!!!!!!!!!!!!!!!!! Love the car, Forgot great salesman also !!!!!!!!!!!!!!!!!!!!!! More

Report | Print

Was very easy to work with! Pete Turgeon was helpful and friendly! Conveniently located in the north metro. Pete Turgeon was helpful and friendly! Conveniently located in the north metro. More

Report | Print

Very welcoming, when i walked into the complexI was promptly greeted. I found the dealership was clean and everyone was very friendly. promptly greeted. I found the dealership was clean and everyone was very friendly. More

Report | Print

Great service a follow thru. We had a couple minor hiccups and Pete was on it and got it done. We had a couple minor hiccups and Pete was on it and got it done. More

Report | Print

Louie, my service advisor was fantastic! He kept me informed as to what was going on with my vehicle and I feel he went "above and beyond" to make sure I was taken care of with as little st He kept me informed as to what was going on with my vehicle and I feel he went "above and beyond" to make sure I was taken care of with as little stress as possible. More

Report | Print

Pete is always the best! He always has everything ready to go anytime we upgrade. He always has everything ready to go anytime we upgrade. More

Report | Print