Chernor Barrie

Best car buying experience to date! We drove 5 hours round-trip to purchase our vehicle because the selection and pricing was better here! Not only was the deal good, Barrie was exceptio We drove 5 hours round-trip to purchase our vehicle because the selection and pricing was better here! Not only was the deal good, Barrie was exceptional from beginning to end. He facilitated the financing so we knew what our payment would be before we made the trip there. He had the car ready to go before we got there, he located accessories we wanted, he got us a good deal, and he stayed with us until we were ready to leave. Great car and a superb experience! More

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Great Car Buying Experience! Excellent customer service, Barrie! Very professional. We greatly appreciate the time you took to explain everything and answer our questions. You we Excellent customer service, Barrie! Very professional. We greatly appreciate the time you took to explain everything and answer our questions. You were very patient through out the process. Overall it was a great experience! More

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Best dealer They were so helpful and friendly. We had a very good experience buying our car with them. Barrie was doing all he can to help us buy our car. We woul They were so helpful and friendly. We had a very good experience buying our car with them. Barrie was doing all he can to help us buy our car. We would definitely recommend this dealer for anyone. More

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2017 Honda Accord It was a great experience for me, i bought a Brand new 2017 Honda Accord with a good price.My Dealer Berrie and the team were very professional and h It was a great experience for me, i bought a Brand new 2017 Honda Accord with a good price.My Dealer Berrie and the team were very professional and had a great service.Berrie is a wonderful person and knowledgeable in answering my questions. More

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Asks questions, read before you sign, & free time The buying experience itself was stressful and frustrating. Mostly because the Sonic Dealership advertises "buying a car should be an exciting experi The buying experience itself was stressful and frustrating. Mostly because the Sonic Dealership advertises "buying a car should be an exciting experience" and with sonic pricing the entire transaction should "take about an hour". Well, it was not exciting and it took almost 3.5 hours. I advised the salesman I would be traveling some distance and time was short for me. The process started out smooth. The salesman took pictures of my trade while we completed the test drive. Great start as that would be more efficient. Then we returned to the dealership and I spent a lot of time waiting, the salesman either wasn't that knowledgeable or was giving me "spin". Drove back the next day with the title for the car I was trading. The conversation the salesman and I had the day before he had forgotten because he said I needed to see the finance manager for a second time. The previous evening the finance manager said I would not be working with her because when I left the previous night the car was mine as we completed the contract. This was resolved at the dealership but my stress level was already heightened. As I was leaving I asked the salesman about the high wall floor mats that I paid extra. I asked three times. The first time the salesman reply was we are out of stock on those. If I had not asked, would the salesman had said anything? I asked if they could be mailed each time. Finally about to leave and ask a third time about the floormats, we go back into the dealership, salesman calls the service department and I was told they could be shipped for an additional charge. The dealership did waive the shipping cost. I have the car. So excited, FINALLY! Nope, I was going through all of the papers and realize a price discrepancy between the quote and the contract price. Now, I am really upset. But, it does have a happy ending. Steve, the General Manager follows up based on my review. He was kind enough to create a spreadsheet comparing the quote and the actual price I paid. Steve continued to follow up until he was certain I understood the price breakdown (which I was extremely appreciative). My ratings for the dealership fall short on the communication between the staff and myself. It turns out I had a fairly new associate and I do not purchase cars very often. Put the two of us together and it is not a good match. I am not sure if there is a mentoring program for new associates but might be helpful. It was a stressful experience on my part, not exciting. The second reason is how long the process took. I realize we all have quite a bit going on in our lives. However, the advertisement indicates the entire process takes about an hour, the customer is up front about prior obligations, and I spent most of my time just sitting and waiting. For the price and the general manager I would recommend this dealership. For the staff communication skills, training and mentoring is recommended. That or take someone you know who has quite a bit of experience purchasing a car. More

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