Cheyenne Beaver

Lou Sobh Kia of Newnan responded

Thank you so much for your kind words, Trudy! We're honored to hear you had such a great experience with our team. Providing friendly, helpful service is what we strive for every day. We truly appreciate your support and thank you for choosing Lou Sobh Kia of Newnan!

Lou Sobh Kia of Newnan responded

Thank you for bringing this matter to our attention. I am very concerned to hear about your experience and sincerely apologize for the distress this situation has caused. The trust our customers place in us when leaving their vehicles in our care is something we take very seriously. Allegations of missing personal property are handled with the utmost attention, and what you have described is certainly not acceptable. We would appreciate the opportunity to speak with you directly to gather additional details and conduct a thorough review of the circumstances surrounding your visit. Please contact our management team at your earliest convenience so we can investigate this matter further. We value your business and understand how upsetting this experience must be. Thank you for making us aware of your concerns, and we hope to have the opportunity to address them properly. Luke Moss [ Service Manager] Lmoss@lousobhkianewnan.com

Lou Sobh Kia of Newnan responded

Thank you for your kind review! We're delighted to hear our team respected your choices, got your vehicle serviced in a timely manner, and provided a great experience from start to finish. We're glad you enjoyed the complimentary car wash as well. Thank you for choosing Lou Sobh Kia of Newnan!

Lou Sobh Kia of Newnan responded

Thank you for your feedback. We're pleased to hear our team was friendly and that your vehicle was accepted promptly. We apologize that the service took longer than expected and appreciate your comments, as they help us continue improving. Please reach out to our General Manager, Shaye Johnson, at Sjohnson@lousbohkianewnan.com or (678) 831-2064 so we can learn more about your experience and work toward a resolution.

Lou Sobh Kia of Newnan responded

Thank you for your review! We're glad the text scheduling process made setting up your recall appointment easy and that your service was completed right around the estimated timeframe. We appreciate your business and thank you for choosing Lou Sobh Kia of Newnan!

Lou Sobh Kia of Newnan responded

Thank you for your wonderful review! We're delighted to hear you received respectful, courteous service and enjoyed the ease of our text communication, comfortable waiting area, and shuttle service. We're glad everything was completed as promised. Thank you for choosing Lou Sobh Kia of Newnan!

Lou Sobh Kia of Newnan responded

Thank you for your feedback! We’re glad to hear you found our team pleasant, efficient, and communicative throughout your visit. We also appreciate you bringing the service history concern to our attention, and we’ll continue working to improve our customers’ experience. Thank you for choosing Lou Sobh Kia of Newnan!

Lou Sobh Kia of Newnan responded

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your recent service visit. We understand how upsetting it must have been to receive conflicting information regarding the latch assembly and to experience delays and communication issues throughout the process. We also take your concerns regarding the previous brake service very seriously and understand why that experience would impact your confidence in our service department. Customer safety and quality workmanship are extremely important to us, and we regret that your experiences left you feeling otherwise. At Lou Sobh Kia of Newnan, we strive to provide professional, accurate, and efficient service for every customer, and we appreciate you bringing these concerns to our attention. Feedback like yours is important and helps us continue reviewing and improving our processes and communication. If you would be open to discussing your experience further, please feel free to reach back out to our General Manager, Shaye Johnson, at (678) 831-2064 or sjohnson@lousobhkianewnan.com.

Lou Sobh Kia of Newnan responded

Thank you for your feedback. We’re sorry to hear your experience did not meet expectations. We would appreciate the opportunity to make things right—please reach out to our General Manager, Shaye Johnson, at sjohnson@Lousobhkianewnan.com or (678) 831-2064 at your convenience.

Lou Sobh Kia of Newnan responded

Thank you for your wonderful review! We’re glad to hear you enjoyed the excellent service, comfortable waiting area, and quick visit. We’ll be sure to share your kind words with Cheyenne. Thank you for choosing Lou Sobh Kia of Newnan!