Cheyenne Beaver

Pathetic customer service. Will never go there again. Came in to get a rear latch assembly installed that had been previously ordered by Debbie. Was told she didn't work there Will never go there again. Came in to get a rear latch assembly installed that had been previously ordered by Debbie. Was told she didn't work there anymore. Cheyenne told me it would take an hour to install. Walk across the road to eat lunch. A little over an hour later I recieved a call from Cheyenne telling my my recall was done. I asked about the latch assembly install and was told it wasn't in stock. I told Cheyenne that Debbie ( who didn't work there anymore) called me about ten days ago that it was there. I walked back across the street to find out what was going on. I told Cheyenne again that the part was there. She told me she would be right back. About 45 minutes later she came back and told me it wasn't a latch issue and that it was a electrical issue. I asked her how long it would take to repair and she told me I would have to make another appointment to get it repaired. UNBELIEV ABLE!!!!!! This is after last year I went to your dealership last year to have rear brake pads installed. On the way home a bolt came loose, dropped down in between my brake pad and rotor. My rear wheel locked up driving down the road and the car behind me had to slam on brakes and swerve off the road to keep from rear ending me. Your Service manager that worked there than gave me a $1,000.00 in store credit for that debacle!! The owner of your dealership should consider replacing everyone in the service department AGAIN!!!! More

by kdgojacket Verified Customer Verified Customer

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Pleasant, efficient, on time, keeps you informed, does not have record of my previous services not have record of my previous services More

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Came in to get a back latch assembly installed that Debbie called to let me know in was in. Pulled into the service drive and was told Debbie didn't work there and Cheyenne greated me. Told what I was Debbie called to let me know in was in. Pulled into the service drive and was told Debbie didn't work there and Cheyenne greated me. Told what I was there for and she said it would be about an hour to complete. I walked over to Chick-Fil-A to grab lunch. About an hour later I got a call from Cheyenne and she told me a recall and been complete and I could come pick my car up. I asked her about the latch assembly install and was told she would have to call me back. I left Chick-Fil-A and walked back over. Cheyenne told me there wasn't a back latch assembly in stock and she would have to order it. I told her I was called by Debbie last week and she told me it was there. about 45 minutes later she came into the service lobby and told me it would take an hour or so th install. This is the most incompetent expierence I've ever had with the exception of when your service departmant install rear brake pads on my Kia, and on the way home a bolt came loose and fell in between my caliper and brake pad and my rear wheel locked up and the car following me had to slam on brakes and swerve off the road to keep from hitting me. The service manager that was there when that happened gave me a $1,000.00 in store credit for that debacle. Lou Sobh should be notified about the incompetence!!! More

by kdgojacket Verified Customer Verified Customer

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Cheyenne Beaver was excellent when working with her. But in her absence the customer service was & is HORRIBLE! But in her absence the customer service was & is HORRIBLE! More

by delceliasellers Verified Customer Verified Customer

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Excellent service! Excellent service, great customer service, great sitting area No long wait and great snacks Excellent service, great customer service, great sitting area No long wait and great snacks More

by Jogilmore8 Verified Customer Verified Customer

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Very happy with experience. People were very friendly and helpful. Will probably bring in my other car in a few weeks for oil change. People were very friendly and helpful. Will probably bring in my other car in a few weeks for oil change. More

by DBARRIER54 Verified Customer Verified Customer

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Great Communication they didn't take long to put a new motor in would come again. motor in would come again. More

by Destinyallisadoty Verified Customer Verified Customer

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My bumper is hanging and was not she said she would view cameras no return call cameras no return call More

by hadsmom143 Verified Customer Verified Customer

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They were very welcoming and help me immediately. They resolved my car issue fast. Im very happy They resolved my car issue fast. Im very happy More

by sharklady08 Verified Customer Verified Customer

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Everyone was very professional, personable, and accommodating. I felt i was treated fairly and honestly. Cheyenne went above as beyond to help me. accommodating. I felt i was treated fairly and honestly. Cheyenne went above as beyond to help me. More

by darrel1 Verified Customer Verified Customer

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