Chip Geiger | Page 5

My visit was very satisfactory. I felt safe considering the coronavirus situation. I didn't have to wait long. The waiting room was very clean. the coronavirus situation. I didn't have to wait long. The waiting room was very clean. More

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Repairs I could probably gripe about how long it took to fix something, or that wrong parts were ordered causing it to take longer. But, I had a Jeep in a Toy I could probably gripe about how long it took to fix something, or that wrong parts were ordered causing it to take longer. But, I had a Jeep in a Toyota dealer and they were honest mistakes. That being said, I had a cracked radiator that I brought in for repairs. The wrong radiator showed up and they weren't able to get it fixed until after the weekend. They were genuinely concerned and provided me a rental free of charge for the duration. On the way home from picking it up, I overheated. I took it back and it was the thermostat (not part of what I was getting fixed). They changed the thermostat, not charging me for extra labor, and I was on my way. Bottom line, even though it could have been a bad situation, the service department handled everything very well and I will continue to take my Jeep to Toyota for maintenance. More

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Trust is important I had my car serviced on 08/17/16 - 15,000 mile maintenance check. As is my preference, I paid for an oil change which I do every 5,000 miles. 08/18/ I had my car serviced on 08/17/16 - 15,000 mile maintenance check. As is my preference, I paid for an oil change which I do every 5,000 miles. 08/18/16 the low tire pressure indicator came on prompting a call to have the tires checked. The Service Advisor was Chip Geiger who was polite, courteous, but not very informative when it came time to leave - no explanation of what was found, why it might have happened, etc. Given that the car was serviced two days prior in which tire rotation was performed and tire pressure checked, etc., it seems odd that two days later the tire pressures were low. I realize that "stuff happens", but a low pressure light indicates a significant drop in pressure from the standard. Also, it brings up questions with respect to whether other maintenance was correctly performed. I have no evidence that those checks weren't performed, but at least one obviously wasn't and that was the tires. There has to be a large measure of trust between a dealer who takes your car into an inner sanctum far from sight and the customer who requested the service to be performed. Little minor problems like this create a less than optimal relationship going forward. It also doesn't help when the Service Advisor can't find your car after servicing. More

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Oil change sticker vs. Scheduled maintenance sticker I have had overall favorable experiences in the service department. The last 2-3 times that I took my car in at the 5k post oil change interval, I wa I have had overall favorable experiences in the service department. The last 2-3 times that I took my car in at the 5k post oil change interval, I was not informed that i in fact had up to 10k miles between oil changes. Hmmm..The window sticker or service attendant in the past failed to make it clear. I suggest encouraging the staff to not change oil "too early", or add an updated oil change sticker to the window. I have discussed this with the management and hope it can change for the better. Specifically I thank the new service attendant for questioning why I wanted a synthetic oil change before it was "scheduled". More

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Great Service I was very please to have a service man review my problem in a timely fashion and give me the results I want to hear at no cost to me. How many times I was very please to have a service man review my problem in a timely fashion and give me the results I want to hear at no cost to me. How many times does that happen. Being a loyal customer of Jim Hudson Toyota has it's rewards. More

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Amazing customer service. What a group of professionals. Had to have our Prius towed from a garage for warranty repairs. We were immediately notified when the vehicle was recei What a group of professionals. Had to have our Prius towed from a garage for warranty repairs. We were immediately notified when the vehicle was received by tow truck. What a relief. An appointment had been scheduled on 8/2/16 for the next afternoon. We were kept informed every step of the repair process. I didn't have to baby sit this service dept. like most. We were notified when the repairs were completed and picked up a freshly cleaned and washed and repaired vehicle. They made the repair process so easy for us. That's the way customers should be treated. Thanks for the great service. More

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Awesome Everyone there is so warm and welcoming. I watched all of the employees treat the guest like family. I will definitely be bringing my car back. Thank Everyone there is so warm and welcoming. I watched all of the employees treat the guest like family. I will definitely be bringing my car back. Thank you Jim Hudson Toyota. More

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Saturday car service My favorite place to get my car service. From the moment I bought my car in 2014 to last Saturday. Always welcoming and accommodating. They are not ov My favorite place to get my car service. From the moment I bought my car in 2014 to last Saturday. Always welcoming and accommodating. They are not overpriced at all. Thank you More

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Regular Scheduled Service plus additional work Brought my 2003 Highlander for 25K scheduled service, found the leak in my tire I asked them to check out, and they found the tires were cupping and r Brought my 2003 Highlander for 25K scheduled service, found the leak in my tire I asked them to check out, and they found the tires were cupping and recommended four wheel alignment. Completed all the vehicle servicing plus the alignment in one hour and a half. Vehicle was washed and ready to go. More

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Honest, professional service. I stopped in for a quick oil change and the service staff finished in less time than estimated. I knew that I had a recall pending and told them that I stopped in for a quick oil change and the service staff finished in less time than estimated. I knew that I had a recall pending and told them that another dealership wouldn't fix the recall until I had an expensive repair completed. The JH staff couldn't believe it, told me that the repair had nothing to do with the recall, and said that they would take care of it. Gotta love these guys. More

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