Choy Saechao

Had a great experience at Novato Ford from start to finish. John Preston (GM), Jeremy Johnson (Sales), and Choy Saechao (finance) were all excellent to work with — professional, responsive, and easygoi finish. John Preston (GM), Jeremy Johnson (Sales), and Choy Saechao (finance) were all excellent to work with — professional, responsive, and easygoing. The whole process was quick, efficient, and straightforward, with no games or pressure. Communication was clear, everything was handled smoothly, and I felt like I got a fair, solid deal. Honestly one of the better dealership experiences I’ve had. I’d absolutely recommend Novato Ford and would work with this team again. More

by andrewcox Verified Customer Verified Customer

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Quickly after we purchased the car, we discovered it had undercarriage damage, and it took four months to get our car back from the dealership. The process was not smooth in them repairing and accepting res undercarriage damage, and it took four months to get our car back from the dealership. The process was not smooth in them repairing and accepting responsibility for a very obvious transportation problem of our new vehicle. We were very disappointed in the service departments response and timeliness. We were getting ready for a lemon law claim and the top it off knowing all this they did very little to make up for this blatant problem. More

by kallard22 Verified Customer Verified Customer

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Very professional and excellent service they are very knowledgeable quick and easy and reliable excellent customer service knowledgeable quick and easy and reliable excellent customer service More

by BIZARMINA1986 Verified Customer Verified Customer

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The team and John worked hard to find me exactly what I wanted keeping me up to date on progress along the way. Once they found it we were able to do the paperwork quickly and painlessly! I am thrilled w wanted keeping me up to date on progress along the way. Once they found it we were able to do the paperwork quickly and painlessly! I am thrilled with my purchase. More

by tonismorgan Verified Customer Verified Customer

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As always took care of my vehicle did such a great job got me back on the road as soon as possible. I bring all my cars there. got me back on the road as soon as possible. I bring all my cars there. More

by mefferd1 Verified Customer Verified Customer

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Great communication. Salesman was a no hassle, easy to deal with and no nonsense. Finance explained warranties and service contracts in a straight forward way. All in Salesman was a no hassle, easy to deal with and no nonsense. Finance explained warranties and service contracts in a straight forward way. All in all a great buying exercise. More

by cdp2966 Verified Customer Verified Customer

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Everybody was very nice and it was a pleasant experience. They weren’t pushy and making me buy something I didn’t want. They weren’t pushy and making me buy something I didn’t want. More

by CAMPBELL3793 Verified Customer Verified Customer

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I just took delivery of my new Ford Bronco from Marin County Ford, and the entire experience was incredible from start to finish. John Preston (GM) went above and beyond helping me with the build and County Ford, and the entire experience was incredible from start to finish. John Preston (GM) went above and beyond helping me with the build and ordering process — and gave me a fantastic price. Jason Rosetti (Parts Manager) was a huge help sourcing aftermarket parts and making sure everything I wanted was available and ready to go. Glenn Ross (Sales Consultant) kept me in the loop every step of the way, updating me on shipping and even texting photos as soon as the Bronco came off the transport truck (he knew how excited I was!). Just a genuinely great guy to work with. Big shout-out to the service team, who handled my cat-back exhaust and Ford Performance Tune installs in record time so I could get behind the wheel right away — the work was flawless. And finally, Choy Saechao (Finance Manager) saved me another 1.5% on my financing compared to my credit union and had me in and out of F&I faster than I thought possible. I can’t speak highly enough of the whole Marin County Ford team. The dealership made all the difference — professional, transparent, and truly customer-focused. If you’re considering a new Ford, this is the place to go. More

by jake81 Verified Customer Verified Customer

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All was good. They treated me like family. I am thankful. Everyone that I spoke with were kind and informative. I feel good about the deal that was made. What I’m They treated me like family. I am thankful. Everyone that I spoke with were kind and informative. I feel good about the deal that was made. What I’m trying to say is that I left the Ford in Novato ca. feeling good about my new truck. Didn’t feel cheated or pushed. The salesperson and the finance manager were patient and made sure that I was okay with all that we talked about. Thank you representatives of Ford of Marin in Novato, ca. More

by kngjmsvrs Verified Customer Verified Customer

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I did not think that they knew enough about the vehicles they sell. I could have been told more about the different options for each trim package. Also I felt that I was hard sold certain packages and warr they sell. I could have been told more about the different options for each trim package. Also I felt that I was hard sold certain packages and warranty Items that I may not have needed to finance. All in all, a typical experience with a car dealer, nothing extraordinary to report. More

by nathanhake Verified Customer Verified Customer

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