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John Mefferd
John Mefferd at Marin County Ford

John Mefferd

Service Manager

Marin County Ford

6995 Redwood Blvd
Novato, CA 94945

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4.4
77 Reviews
4.4

77 Reviews

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77 Reviews of John Mefferd

August 29, 2026

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Employee Rating

Very friendly people who know what they are doing and are efficient at what they do! More

by rmerhardt
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Recommend Dealer
Yes
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Aug 29, 2026

Marin County Ford responded

Friendly expertise and efficient service are cornerstones of how our team operates. Knowing that our team’s know-how and efficiency came through during the service on your Ford Explorer means a lot to us. Gregory Stechschulte Victory Automotive Group - Marketing Gregory.stechschulte@vagmgt.com

August 16, 2026

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Me receberam super bem Fizeram o reccall do meu carro a câmera trocada deixou o carro Mais seguro. More

by roberto.saldanha
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Recommend Dealer
Yes

Other Employees Tagged: John Preston, Glenn Ross, Angelo Aspillaga

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Aug 16, 2026

Marin County Ford responded

Thank you for the five-star rating. We’re glad you felt welcomed and that replacing the camera during the recall made your Ford Transit Connect more secure. John Preston General Manager john.preston@marincountyford.com

July 27, 2026

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Marin County Ford has always been able to take my vehicle quickly diagnose the issue and repair and a short amount of time. All of my factory recalls have been handled quickly, intelligently and professional More

by ecolman
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Recommend Dealer
Yes
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Jul 27, 2026

Marin County Ford responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! John Preston General Manager john.preston@marincountyford.com

July 20, 2026

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It was timely and punctual. I appreciated the clean waiting area and the results of the service. More

by k_pettus
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Yes
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Jul 21, 2026

Marin County Ford responded

Thank you for sharing your experience. We’re glad our team kept your appointment punctual and that the waiting area was clean. It’s great to know your Bronco is running smoothly after service. John Preston General Manager john.preston@marincountyford.com

July 19, 2026

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Terrible . Honestly the worst new car dealership service center I’ve ever experienced . Multiple things they should’ve done differently to not waste my time a More

by MARCMARTINELLI
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Recommend Dealer
No
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Jul 23, 2026

Marin County Ford responded

Thank you, Marc, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. John Preston General Manager john.preston@marincountyford.com

July 18, 2026

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I had an early appointment for a softwear recall and routine service. Ford was unable, understandably, to confirm a pick-up time so I called a friend to take me home, and was happily surprised when they More

by JSCHODER
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Recommend Dealer
Yes
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Jul 18, 2026

Marin County Ford responded

Thank you for bringing your Ford Escape in for the software recall and routine maintenance. We’re pleased we could have you back on the road by early afternoon and appreciate your kind words about our professional and dependable service. John Preston General Manager john.preston@marincountyford.com

July 18, 2026

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Fird Marin has delivered great service. Ahead of schedule.Thank You very much.Sattisfied for sure. More

by Rogge
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Recommend Dealer
Yes
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Jul 18, 2026

Marin County Ford responded

Hello John, we’re delighted our team wrapped up service on your Ford Mustang Mach-E ahead of schedule and met your expectations. Thank you for the five-star rating. John Preston General Manager john.preston@marincountyford.com

July 08, 2026

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Terriblemente mal 3 horas y media para un servicio de rutina Mucho tiempo de espera y supuestamente tomaría 2 horas More

by MARIOGJURADO58
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Workmanship
Service Time
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Recommend Dealer
No
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Jul 11, 2026

Marin County Ford responded

Mario, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. John Preston General Manager john.preston@marincountyford.com

July 02, 2026

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Employee Rating

My service advisor’s were knowledgeable and helpful and friendly. They got me in and out right away. More

by ktram996
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Max and Pablo

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Jul 02, 2026

Marin County Ford responded

We appreciate the 5 star rating. We’re glad John and our service team were knowledgeable, helpful and friendly, and that you were back on the road quickly. Thank you for trusting us with your Chevrolet. John Preston General Manager john.preston@marincountyford.com

June 25, 2026

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Employee Rating

Always on top of their game! Addressed the issue promptly same day and also utilized my Ford warranty as intended. More

by Sergey M.
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 25, 2026

Marin County Ford responded

Thank you for letting us know how quickly we addressed your Ford Edge issue the same day and applied your Ford warranty. We appreciate your trust and look forward to assisting you again. John Preston General Manager john.preston@marincountyford.com

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