Chris Ashland

Ryan Auto Mall responded

Thank you for your wonderful review, Cher! We are thrilled to hear that you had a great experience purchasing your Chevy TRAX. It’s fantastic to know that Dylan was able to assist you with valuable information and guidance. We appreciate your recommendation and look forward to seeing you again at Ryan Auto Mall Chevrolet of Buffalo. Enjoy your new vehicle! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team

Ryan Auto Mall responded

Thank you for your wonderful review, Amanda! We at Ryan Auto Mall Chevrolet of Buffalo are excited to hear about your positive experience with Scott in Sales and Chris in Finance. It's great to know that our team made you feel welcome and addressed your questions and concerns. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team

Ryan Auto Mall responded

Thank you, Darin! We appreciate your kind words about your experience at Ryan Auto Mall Chevrolet of Buffalo. It's great to hear that our team was able to make the buying process enjoyable and efficient for you. We look forward to assisting you again in the future! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team

Ryan Auto Mall responded

Thank you for your wonderful review! We’re thrilled to hear that Scott, Brian, and Chris made your lease exchange experience so positive. At Ryan Auto Mall Chevrolet of Buffalo, we strive to provide a comfortable and supportive environment for all our customers. We appreciate your feedback and look forward to welcoming you back in the future! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team

Ryan Auto Mall responded

Thank you, Scott! We're happy to hear you found the right vehicle with the help of our team at Ryan Auto Mall Chevrolet of Buffalo. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team

Ryan Auto Mall responded

Thank you for the amazing review! We are thrilled to hear that our team at Ryan Auto Mall made your buying experience a pleasure. Your kind words about our professional and courteous staff mean a lot to us. Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team

Ryan Auto Mall responded

Thank you, Brian! We’re thrilled to hear that your experience at Ryan Auto Mall Chevrolet of Buffalo was great. It’s fantastic that we had the vehicle you were looking for and that Chad and Chris were able to assist you with adding your accessories. We appreciate your positive feedback and look forward to seeing you again soon! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team

Ryan Auto Mall responded

Thank you for your wonderful review, Kayla! We're thrilled to hear that Chad provided you with great service during your BMW purchase at Ryan Auto Mall Chevrolet of Buffalo. Our team strives to be patient and helpful, and it's fantastic to know that you felt well taken care of. We appreciate your kind words about our staff and hope to see you again soon! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team

Ryan Auto Mall responded

Thank you for your wonderful review, Kim! We're glad to hear that you had a fun experience buying a car with Craig at Ryan Auto Mall Chevrolet of Buffalo. It's great to know that his confidence and knowledge made a positive impression. We appreciate your feedback about celebrating successes, and we'll be sure to share your kind words with Craig. We look forward to seeing you again on your next visit! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team

Ryan Auto Mall responded

We take concerns like this very seriously and feel it’s important to clarify the facts for anyone reading this review. At the time of sale, the vehicle had no known mechanical issues, no active warning lights, and no diagnostic trouble codes present. There was no indication of a malfunction prior to delivery, and we did not clear any codes or withhold known information in order to complete the sale. The issue referenced occurred approximately 30 miles after delivery and was not present during inspection, test drive, or at the time the vehicle left our dealership. Regarding condition, the vehicle was fully detailed prior to delivery, and no concerns were raised by the customer at the time of pickup. Had any cosmetic or cleanliness issues been mentioned, we would have addressed them immediately. Although this vehicle was sold as-is, we still worked with the customer once the issue arose. Because the customer was not local and preferred to use their own repair facility, we agreed to that request and reimbursed them $1,500 toward the repair—despite having no obligation to do so. We stand behind our inspection process and our commitment to treating customers fairly. We regret that this situation occurred, but we strongly disagree with the claim that the issue was known or intentionally concealed. Our goal is always transparency and doing the right thing when unexpected issues arise. If the customer has any remaining concerns, we encourage them to contact us directly so we can continue the conversation.