Chris Brannen | Page 51

Great customer service Very thankful Great management team and sales. Very happy with my GMC acadia. Definitely will recommend to family and friends. team and sales. Very happy with my GMC acadia. Definitely will recommend to family and friends. More

by massielfdez85 Verified Customer Verified Customer

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Always do a great job Finish quickly And the waiting room is always clean I never go anywhere except Randy Marion room is always clean I never go anywhere except Randy Marion More

by TODYBROWN1957 Verified Customer Verified Customer

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Got me in for my NC Inspection at scheduled time and got me out in a very reasonable time. Dealership customer lounge was very clean and inviting with the most comfortable chairs that I can remember ever s me out in a very reasonable time. Dealership customer lounge was very clean and inviting with the most comfortable chairs that I can remember ever sitting and waiting in for vehicle service at any dealership ever!! The service representatives were very welcoming and enjoyable to engage with. They made the entire process seamless and easy. More

by RKSAUCIER Verified Customer Verified Customer

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First visit there and it was great! Chandler walked me through and explained the whole process. He kept me informed the whole time! This will be my dealer of choice here in NC! Chandler walked me through and explained the whole process. He kept me informed the whole time! This will be my dealer of choice here in NC! More

by chrisann121763 Verified Customer Verified Customer

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Great service from the time of scheduling the appointment check out . I arrived early and they were.so accommodate me I am efficient timeframe. check out . I arrived early and they were.so accommodate me I am efficient timeframe. More

by mjp7069 Verified Customer Verified Customer

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Kenny caldwell is the best service manager that i've ever had. He listens very carefully and then helps solve any problems that exist. had. He listens very carefully and then helps solve any problems that exist. More

by ENNISJE Verified Customer Verified Customer

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Randy Marion Huntersville took great care of me and got my truck back to me same day! my truck back to me same day! More

by jaj197378 Verified Customer Verified Customer

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My experience with the service department was excellent. It was very disappointing that my Yukon started experiencing transmission issues shortly after I purchased it. After the issue was confirmed by th It was very disappointing that my Yukon started experiencing transmission issues shortly after I purchased it. After the issue was confirmed by the service department, I was told that my transmission would be in on 2/19/2024 (a month after I dropped it off). On 2/19, I was contacted by Randy Marion and informed that there would be a delay and it would be several more weeks before the new transmission would be shipped. I was given a number to contact GM to speak with someone about the reason for the delay as well as get a confirmed delivery date. I left a message for the person at GM handling my back ordered part, Katrina on 2/19 and again on 2/21. She never returned my calls. That is unacceptable. That is extremely poor customer service. I will never purchase another GM product. My husband was also shopping for a new truck at the same time I purchased my Yukon and we are currently searching for a used vehicle for our 15 year old son. After our experience with GM (not Randy Marion), my husband refused to purchase a GM product. He has purchased a new Ford. It may not mean much to GM, but my husband spent over 100k on a new truck and will continue to purchase Ford brand trucks for his business. We will also not be purchasing a GM product for our son. More

by AWJW10 Verified Customer Verified Customer

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As always the shop did a great job and finished on time and was great to work with and was great to work with More

by LIPSCOMBDAVID Verified Customer Verified Customer

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Nick and Steve and Nicks manager were fabulous, great to work with. Will use them again. work with. Will use them again. More

by lchaney1 Verified Customer Verified Customer

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