Chris Caro | Page 2

Took my Pilot in for a recall on the hood latch. Had to wait a while at check in, but a service person kept me abreast of where I was in the line and apologized for the delay. My car was promised to Had to wait a while at check in, but a service person kept me abreast of where I was in the line and apologized for the delay. My car was promised to be completed by 3 pm and they called me about an hour before that to say it was ready for pick up. Great customer service! Thanks More

Report | Print

Excellent Quick service; can't ask for more. Appreciated the timing and helpful services department. Keep it up. Appreciated the timing and helpful services department. Keep it up. More

Report | Print

PK is excellent. I have bought 3 cars from her in the past 9 months. She is friendly and wentout of her way to help me. She went over every detail of each vehicle mak I have bought 3 cars from her in the past 9 months. She is friendly and wentout of her way to help me. She went over every detail of each vehicle making sure I knew everything about it. She is very knowledgeable about Hinda vehicles. He answered every question I had and has followed up after the sale of each vehicle to ensure I was happy with vehicle. Told I had any questions to call ir stop by the dealership and she would resolve my question. If I buy another vehicle I will definitely come to see PK. I have told several friends when they need a new vehicle to contact PK. More

Report | Print

I have written many reviews on different things and all have been positive ones. This is my first negative one. This one is for Honda Goudy Repair and Honda Roadside assistance, not for Honda Goudy Sales. have been positive ones. This is my first negative one. This one is for Honda Goudy Repair and Honda Roadside assistance, not for Honda Goudy Sales. I bought a car from Honda Goudy, it’s less than 2 yrs old and well within the 3 yr maintenance plan. The battery died all of a sudden which was weird as even with the pandemic on, I drive my car every day. Anyways, it could happen to anyone so I called Honda Assistance who sent AAA promptly who jump started the car. I kept the car on for quite some time to charge the battery. I drove around for some time as well. The next day, the battery was dead again which made me think it may be a faulty battery or may be I didn’t drive around much to charge it. I called Honda Roadside again who sent AAA promptly. This time I asked AAA to check if the battery is bad and they checked and confirmed it was bad. They jump started my car and I decided to go to Goudy Honda repair to replace the battery as I was withing the maintenance plan of 3 yrs and here’s where all the problems started. When I went to Goudy Honda Repair, they checked the battery twice and the battery report came out clean. They said they couldn’t change the battery if the report is clean. I considered that fair so I told them that if it dies again, I would have to call Honda Roadside assistance again and we would just be going in circles. To that I was told that if the battery dies again, I should ask Honda Roadside to tow the car and if the battery check failed then they would replace it. I asked what if I spend all this time towing the car and for any reason the battery check didn’t fail. To that I was told then the battery can’t be replaced. So I told them that it doesn’t make sense for such a policy in place and to treat customers like this. I realize that you can’t take my word to change a battery just because I said it’s bad and my car won’t start but I have proof that the battery is bad as I have called up Honda Roadside twice already and potentially will call them again and the AAA agent that Honda Roadside sends itself is saying it’s a bad battery is proof that whether the battery is bad or not, the calls continuously being made about it including a person having to jump start the car everytime is proof enough. Goudy Honda Repair said that they can’t co-ordinate with Honda Roadside Assistance. I had enough by then so I left Goudy Honda Repair, drove the car for quite a few hours just to ensure that it’s charged enough. The next day the same problem. So I called up Honda Roadside this time to see if they would be more helpful and their response was they cant do anything other than just send a person to jump start and I would have to take it up with Goudy Honda Repair for a battery change. I had gone thru enough by then and knew Honda wouldn’t help me so asked to at least be transferred to the complaints dept. I was transferred to a message saying the office is now closed. What poor service for Roadside Assistance to be talking to an upset customer and just transferring them to a service that is closed and doesn’t take voicemails. I am sure they could have checked the hours of operation before transferring. It was more like ok let’s move this problem to someone else. I dont know if this is a Honda Roadside Assistance or Goudy Honda Repair issue as this seems like a broken policy of Honda overall where they can’t co-ordinate between teams. One would expect that even if it’s a broken policy, a simple verification would help here as Honda Roadside Assistance has to pay AAA everytime they send a person to jump start not to mention an upset customer. I would have expected more from Honda. Clearly, they have good cars, they sell well but when it comes down to post sales you are on your own. Let’s be real here. When you go to buy a car, you have the sales people try to incentivize you by throwing in a freebie here and there just to make a sale but when it comes down to post sales, let’s treat the customer like crap because now the sale is made. Thanks Honda for treating your loyal customers like crap. You can be well assured that I will not be a returning customer for sure. More

Report | Print

Bad outfit for service. You bring your vehicle for warranty work. The Service Center tries to tell you the vehicle is not covered under warranty. When they acknowledge it is the work is performed you warranty work. The Service Center tries to tell you the vehicle is not covered under warranty. When they acknowledge it is the work is performed you get your vehicle back with an extra 50 miles on the odometer. Shady outfit, be aware as a consumer. More

Report | Print

Check emissions system Traveling from coast to coast is my summer pass time. Arrived from Illinois when the xx emissions system was on. Chris serviced the Vehicle on the sp Traveling from coast to coast is my summer pass time. Arrived from Illinois when the xx emissions system was on. Chris serviced the Vehicle on the spot. Awesome services as other centers refused to assist this cross country H. Odyssey driver. Car was cleared and back on the road with peace of mind. Thanks you!! More

Report | Print

Had negative experience. Waited too long . Feel disrespected In November(may be different month) , I went to service the car with a major maintenance. I came in at 7:00 a.m. and left at 4:10 p.m. Once I rea In November(may be different month) , I went to service the car with a major maintenance. I came in at 7:00 a.m. and left at 4:10 p.m. Once I reached home I noticed that my wipers were not working. I had to return on a Monday to have them fix. I feel that at this time I should have been advised that the air conditioner needed change or the freeze liquid was low. I left feeling uncomfortable. This passed Saturday, 5/13/18 I made an appointment to have the freeze for the air conditioner filled , to get an oil change and have the air pressure check. It took 4 1/2 hours. I feel the customer service is not up to standard and it disrespects customers. . Everyone left and I was the last one. Appointments don't mean anything. I am ready to buy another car and I don't know that I want to invest on a Honda. When it is time to service the car it becomes a head ache. I have been a customer with Honda , but I don't think I want to continue. I marked a sales person name ,but not sure . Please invoice. More

by ROBERT_CALDERON Verified Customer Verified Customer

Report | Print

Great work My car had gotten work done by a body shop and as soon as I received it back I did the service and they noticed I was leaking washer fluid and they in My car had gotten work done by a body shop and as soon as I received it back I did the service and they noticed I was leaking washer fluid and they informed me when I got my car back from the service and I really appreciate that cause I wouldve never known if it wasn’t for the service team at Goudy honda More

by rrubenjuarez Verified Customer Verified Customer

Report | Print

Great service I’m rating 5 stars because my experience was great I had no hassle my car was done in an hour and everyone was nice I’m rating 5 stars because my experience was great I had no hassle my car was done in an hour and everyone was nice More

by ADRIENNEA1990 Verified Customer Verified Customer

Report | Print

Great service No complaints in my end. The service has always been prompt and all staff members are very help full and polite thanks for the great service. No complaints in my end. The service has always been prompt and all staff members are very help full and polite thanks for the great service. More

by RAMGAR12 Verified Customer Verified Customer

Report | Print