Chris Carter | Page 2

Everybody was nice to me and friendly they explained everything to help me with mycar everything to help me with mycar More

by briangeorge817 Verified Customer Verified Customer

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Eddie and Cody in service were excellent. Took us to the back and patiently explained needed service. Misty arranged it so that we could talk with them. Very professional. I get all my servic Took us to the back and patiently explained needed service. Misty arranged it so that we could talk with them. Very professional. I get all my service at Clay Cooley. They are always patient and professional. The service process keeps you updated all along the way. Highly recommend! More

by frenchieshannon Verified Customer Verified Customer

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I’ve been buying cars at this location since 2018, but the type of experience i had today was just a nightmare. A gentle had me and my whole family sat down for one hours with no updates or whatsoever. I the type of experience i had today was just a nightmare. A gentle had me and my whole family sat down for one hours with no updates or whatsoever. I had to leave that nasty place. Erik, i think you’re not a good sales person, if you were really one you would have known that when you get a customer displaying some serious buying behavior, you don’t let them like that, NO you do not pass them to a novice sales person with no experience at all….. i came there with5k down payment and had to leave with that money in my pocket. More

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Harlan the sales manager was great he helped make the process easy! Awesome sales staff too! We will be back here for our next vehicle soon! process easy! Awesome sales staff too! We will be back here for our next vehicle soon! More

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Very efficient and polite - very pleased with this transaction, and looking forward to doing business again! Dale is the best to see him for a new ride! transaction, and looking forward to doing business again! Dale is the best to see him for a new ride! More

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Great first experience!! Had a good experience at servicing my Jeep renegade at this location. Ray was able to help me out and take care of everything in a fast manner. Had a good experience at servicing my Jeep renegade at this location. Ray was able to help me out and take care of everything in a fast manner. More

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No answers - no payoff I purchased a car three weeks ago and paid off half the amount of the new car, yet they still have not paid off my trade (less than 1/4 the amount of I purchased a car three weeks ago and paid off half the amount of the new car, yet they still have not paid off my trade (less than 1/4 the amount of the down-payment). They had no problem cashing the down payment check the next business day, but they have not paid off my trade in over 22 days. I have called the dealership twice a day, and have never received a call back from my sales person, Chris Carter, or the first finance manager I spoke with, Sean. If I get someone on the phone, they tell me they're "working on it" and that they "haven't been able to get details from their finance department." That is beyond scary. I am still paying car payments on a car that has not been in my possession for almost a month. Never do business with this dealership. More

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