Chris Dalponse

1 star for SERVICE at Rowe Ford/QuickLane. The Service Manager doesnt respond to your, THE PAYING CUSTOMER'S, complaint! Then management tells you theyll send you a refund of what you pa The Service Manager doesnt respond to your, THE PAYING CUSTOMER'S, complaint! Then management tells you theyll send you a refund of what you paid for supposed"service"......Its over a month now and I'm still waiting for my refund..... DO NOT USE ROWE WESTBROOK/QUICKLANE I'm going to start with the fact that I love my car more than life itself. Therefore, I do not tolerate any incompetent work performed on my car, and which is why I am very selective about which Ford dealer I choose for service. After being burned once by Rowe, I should've learned my lesson. But I decided to give them another chance. Well, I will NEVER use Rowe Ford Westbrook again! And considering that my family has two Ford's, of which I am anal about maintaining, they will lose a customer and $. I had taken my car in for an oil change and engine and cabin air filter changes. First, the fact how an oil change, 3 filter changes, tire rotation & a multi point "inspection" took 20 minutes, I'm skeptical that I actually got the $230+ service that I paid for. I have been taking cars to different Ford's for over fifteen years. I have NEVER, EVER been out that fast for that type of work to be done. I always mark the filters with a marker to see if they were changed, I havent checked yet, but I will. When I did get my car back, DAMAGE was done to the front and left side; #1: my front license plate was bent, and my plate frame was snapped/broken off....they didn't even bother to do an inspection before returning the car to me....I guess the tech was too busy, as I witnessed him (#2 issue) speeding around the lot in MY car. #3: one of my console compartments was opened, of which I never leave opened--why was a tech opening my center compartments?: #4: the A/C was left on full blast with the engine shut off. I never do that and did NOT have the A/C on when I left gave the car for service. There was no reason to have my A/C on full blast for the tech to pull in/out of service bay. #5, I found two NOTICABLE scratches on my car. I know my car, and am 90% sure those scratches were NOT on my car prior to service at Rowe today--as I would've noticed and remembered them since they are relatively long scratches However, I am 150% certain my front plate was bent to xxxx, front plate frame snapped and broken, A/C left on full blast with engine shut off, and my compartments opened and snooped in today at Rowe Ford.....may not seem significant to you. Bit it's significant to ME. It's MY vehicle and IM the PAYING CUSTOMER! Further, my vehicle has been in 5 different Ford dealers over 2.5 years....my license plate and plate frame were fine in that time until Rowe! This was after the first time I had taken my fiance's car in for service and had the coolant flushed. I picked up my car and drove it home, on Turnpike speeds (70mph). Fortunately, I am anal about checking fluids, as the next time I checked before driving, I saw there was barely any coolant in the reservoir---certainly well BELOW the MIN line....Rowe tech didnt put any/enough coolant in after flush. Rowe is lucky I didn't blow my engine! That was the first time. The above issues/damage was the second time that Rowe annoyed me. Again: Rowe did NOT replace enough coolant ! Rowe Ford/Quicklane Westbrook will NEVER get my business again. Why did I not go in and complain when I received my car back damaged?...because what was the point? I would've gotten an insincere apology, denial of any wrongdoing damage/snooping by tech & NO accountability for the tech who had my car. My fiance has been in the auto business for 15 years, and is exec management...she said the best thing for customers to do with complaints is leave comments; it lowers the dealer CSI and if there are many, the manufacturer takes $ away. I hope this happens to Rowe as the fact how saying that I'm LIVID over the service of my vehicle is an understatement! Take your car elsewhere More

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I reached out to Mark, as I was dissatisfied with the service department’s assessment of my situation/disabled vehicle (Wed 7/21 11a, “it’s in dispatch for this week but most likely won’t be looked at un service department’s assessment of my situation/disabled vehicle (Wed 7/21 11a, “it’s in dispatch for this week but most likely won’t be looked at until next week.” Not acceptable!). Long story short, Mark Camp replied to me in a timely fashion along with the service manager Chris to get my issue elevated and I could not be more pleased with the outcome! They set me up with a rental in no time and I now have my vehicle back!!! More

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Rich has always gone above and beyond to help with all services for both vehicles I purchased through Rowe. The service team at Rowe Westbrook is excellent. I can't work on my vehicles anymore so I have t services for both vehicles I purchased through Rowe. The service team at Rowe Westbrook is excellent. I can't work on my vehicles anymore so I have to take them to get repairs if needed. I've always dreaded having to go to a dealership for service. But not at this location and with this team. I trust these guys and they do a great job. More

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