Chris Day

Absolutely worst experience at a dealership hands down. I came into this store 8 months pregnant with my 1 year old and 2 year old looking at a used Wagoneer. We decided to think it over and came back the I came into this store 8 months pregnant with my 1 year old and 2 year old looking at a used Wagoneer. We decided to think it over and came back the next day, we had already worked the deal and numbers. When we came back the next morning, another person was there test driving the car. The salesman said if you want to buy the car you still can if we agree to numbers we had already worked. Which we did and then signed off of the numbers. They told us the car was ours and the sales manager Ken Krupp said they had already switched the other customers to another car. What we didn’t realize was they had told the other buyers the same thing and made us sit there for four hours thinking we were waiting on finance. They told me my preapproval was no good giving me the run around and that my rate was over 10 percent with an 850 credit score. Finally I agreed to put more money down to just wrap up the deal and accepted their approval. While on the phone with the bank, I watched the other salesman pull the car away and the sales manager that had just told me the car was ours tells me, I’m sorry the car was sold to the other people and they already signed. Even after we had already signed as well. Basically they had me sit there for 4 hours with my family while they waited to see who they could make more money off of. They never should have told me the car was still available and that the other buyers had switched cars, it was all a lie. It was incredibly deceptive and one of the worst experiences I have ever had. Beware of this dealer, they will mislead you in every way in order to maximize their profits. (Also charged 3,000 dolllars for certification that added only 3 month/3k miles of warranty and 400 dollars for a set of wheel locks). Though the car might have seemed like a good deal online, they raise the price with these added fees once you see the breakdown. They could care less about their local customers, women and families only their own pockets. More

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Just want to help people who will be getting service in this WORST dealership ever. Please don't do any service or even get in contact with this place! Service advisors-worst and lazy, no help, no updates this WORST dealership ever. Please don't do any service or even get in contact with this place! Service advisors-worst and lazy, no help, no updates no nothing, worthless-only Manager is very good guy-can give him 5 starts, everybody else-NO. Brought my car back to this nightmare place again, thought I bought car here, maybe they will do at least service GOOD, gave these guys second chance kind of. From the beginning all starts this way: Bringing my car with battery issues(what I already know-it is drained) They not giving any loaners or helping with getting rental(rental company in another side of North avenue-service adviser don't know about it-WOW) Gave me phone number to call my warranty department-to get rental, I was sitting on call for around an hour ,just to get figure out how to get rental with my FULL MOPAR WARRANTY purchased in this crappy dealership. Car sitting there for 3-4 days, service advisor not calling with any updates, just called probably on Friday(car was dropped on Monday), I can come and pick up my car. I came to pickup my car, they charging me check up fee of over 200$ and telling me same thing-my battery is bad(tried to call me and change battery for 500$-my battery was 4 months old-was purchased at Auto Zone(ADM Battery)-have warranty for 4 years. Car was not even run true carwash there-what I get it(they to not organized place to do it for customers). Saturday decide to go back to AutoZone and get under warranty battery replaced. Guy was nice and change battery without question asked, but was too nice and hooked up his little computer, just to check or I have no issues with my alternator(ALTERNATOR NOT WORKING,NOT A BATTERY ISSUES)-end up I called back to the dealer on Saturday, they told me when I left dealership, my alternator was WORKING-guy at service department pretend, he was a manager ,and right away make this story and ,this xxxx me off badly-I have WARRANTY! And nobody cares about it! Brought my truck to Dealership in Lockport, IL- and will recommend all of you would to do this!!! You will get total difference and experience with rental car or loaner first thing, people friendly there and will help you with your issues , without question asked! If system would let me put 0 starts, it would be done right away!!! More

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