Ken Krupp

Absolutely worst experience at a dealership hands down. I came into this store 8 months pregnant with my 1 year old and 2 year old looking at a used Wagoneer. We decided to think it over and came back the I came into this store 8 months pregnant with my 1 year old and 2 year old looking at a used Wagoneer. We decided to think it over and came back the next day, we had already worked the deal and numbers. When we came back the next morning, another person was there test driving the car. The salesman said if you want to buy the car you still can if we agree to numbers we had already worked. Which we did and then signed off of the numbers. They told us the car was ours and the sales manager Ken Krupp said they had already switched the other customers to another car. What we didn’t realize was they had told the other buyers the same thing and made us sit there for four hours thinking we were waiting on finance. They told me my preapproval was no good giving me the run around and that my rate was over 10 percent with an 850 credit score. Finally I agreed to put more money down to just wrap up the deal and accepted their approval. While on the phone with the bank, I watched the other salesman pull the car away and the sales manager that had just told me the car was ours tells me, I’m sorry the car was sold to the other people and they already signed. Even after we had already signed as well. Basically they had me sit there for 4 hours with my family while they waited to see who they could make more money off of. They never should have told me the car was still available and that the other buyers had switched cars, it was all a lie. It was incredibly deceptive and one of the worst experiences I have ever had. Beware of this dealer, they will mislead you in every way in order to maximize their profits. (Also charged 3,000 dolllars for certification that added only 3 month/3k miles of warranty and 400 dollars for a set of wheel locks). Though the car might have seemed like a good deal online, they raise the price with these added fees once you see the breakdown. They could care less about their local customers, women and families only their own pockets. More

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