Chris Del Vecchio

BIG SHOUTOUT TO Spruce Pine Chevrolet GMC I just wanted to take a moment to recognize their outstanding customer service… or should I say, their impressive lack of it. 👏😂 My stepson, his wife, wanted to take a moment to recognize their outstanding customer service… or should I say, their impressive lack of it. 👏😂 My stepson, his wife, and their three young children recently purchased an SUV from this dealership. Less than TWO WEEKS after purchasing it, the transmission completely failed. Now, before anyone says it — yes, they did not purchase an extended warranty, and yes, I understand that gives the dealership something to stand on. But here’s the part that really leaves a bad taste in my mouth: Not one phone call. Not one message. Not even a simple, “We’re sorry this happened. Is there anything we can do to help?” Nothing. That’s especially disappointing because my husband and I have purchased multiple vehicles from Spruce Pine Chevrolet over the years, and I have always made them one of my first choices when it came time to purchase a vehicle. We’ve supported their business, trusted them with our purchases, and recommended them to others. I understand that dealerships can’t be responsible for every mechanical failure that happens after a vehicle is sold. That’s business. But customer service is a choice. When a family with three young children has a major vehicle failure less than two weeks after buying a vehicle from you, you don’t necessarily have to fix it for free. Sometimes, simply picking up the phone and showing that you care goes a long way, or even offering to help pay some on the new transmission. Instead, the message we received was essentially, “You didn’t buy the warranty, so good luck.” So here’s my shout-out: Congratulations, Spruce Pine Chevrolet. 🏆 You may have technically had the warranty argument to stand on, but you certainly didn’t have to stand on it while completely ignoring a family who just spent their hard-earned money with your business. Loyalty is earned. Customer service matters. And sometimes the way you handle a problem after the sale says far more about your business than the sale itself. I sincerely hope the next family that purchases a vehicle from you gets the customer service that we expected after all these years of doing business with you. Because sometimes it’s not about what you are legally obligated to do. It’s about what you choose to do.#Generalmotors #sprucepinechevrolet More

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Our experience of buying the traverse at spruce pine chevy was excellent.The best we have ever had.Our sales person Joseph was courteous,knowledgeable,no pressure and very kind. chevy was excellent.The best we have ever had.Our sales person Joseph was courteous,knowledgeable,no pressure and very kind. More

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Joseph and the rest of the staff at Spruce Pine Chevrolet GMC treated me like family. Joseph was very professional and pleasant to work with. He is very knowledgeable about the GM products he sells. Chris, t GMC treated me like family. Joseph was very professional and pleasant to work with. He is very knowledgeable about the GM products he sells. Chris, the finance manager got my deal approved and went the extra mile to see it got done when others failed. Spruce Pine did not brush me off like a handful of dealers did before finding Joseph and the rest of the team. I highly recommend this dealership. Thank you again. It will always be remembered. More

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Great service good salesman who is very informative and helpful. Would recommend to any one. helpful. Would recommend to any one. More

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Everyone was on their game, very knowledgeable about the vehicle,and very friendly. Deal was quick and easy vehicle,and very friendly. Deal was quick and easy More

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Can’t beat this young man’s service and personality he made the experience a breeze made the experience a breeze More

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Mike was very thorough friendly and helpful throughout our transaction. I was disappointed with the dealership only offering us $2,500 for our extremely well maintained 2012 Mercedes R350 4MATIC. our transaction. I was disappointed with the dealership only offering us $2,500 for our extremely well maintained 2012 Mercedes R350 4MATIC. More

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It was a specific truck that brought me to Spruce Pine, but it’s Joseph, Chris and all the other Spruce Pine employees that will make Spruce Pine Chevrolet my go to dealership in the future. It was an hour but it’s Joseph, Chris and all the other Spruce Pine employees that will make Spruce Pine Chevrolet my go to dealership in the future. It was an hour plus drive to get there but worth every minute of the drive. We were treated with a kindness, courtesy and professionalism that I’ve never experienced at a car dealership before. When we left, I felt like I made new friends and I know they did everything they could to accommodate our needs and help us purchase the vehicle that we wanted. I can’t say enough good things about Spruce Pine Chevrolet, I would highly recommend buying your next vehicle from them as their customer service and professionalism was the best we’ve ever experienced. Do yourself a favor and go see Joseph and Chris. More

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Sean was our sales associate and he did a wonderful job! Would highly recommend him to anyone! Would highly recommend him to anyone! More

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Absolutely great service! !!! There were no pressure tactics at all and all of the staff were very friendly and nice😀 !!! There were no pressure tactics at all and all of the staff were very friendly and nice😀 More

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