Tucker G

BIG SHOUTOUT TO Spruce Pine Chevrolet GMC I just wanted to take a moment to recognize their outstanding customer service… or should I say, their impressive lack of it. 👏😂 My stepson, his wife, wanted to take a moment to recognize their outstanding customer service… or should I say, their impressive lack of it. 👏😂 My stepson, his wife, and their three young children recently purchased an SUV from this dealership. Less than TWO WEEKS after purchasing it, the transmission completely failed. Now, before anyone says it — yes, they did not purchase an extended warranty, and yes, I understand that gives the dealership something to stand on. But here’s the part that really leaves a bad taste in my mouth: Not one phone call. Not one message. Not even a simple, “We’re sorry this happened. Is there anything we can do to help?” Nothing. That’s especially disappointing because my husband and I have purchased multiple vehicles from Spruce Pine Chevrolet over the years, and I have always made them one of my first choices when it came time to purchase a vehicle. We’ve supported their business, trusted them with our purchases, and recommended them to others. I understand that dealerships can’t be responsible for every mechanical failure that happens after a vehicle is sold. That’s business. But customer service is a choice. When a family with three young children has a major vehicle failure less than two weeks after buying a vehicle from you, you don’t necessarily have to fix it for free. Sometimes, simply picking up the phone and showing that you care goes a long way, or even offering to help pay some on the new transmission. Instead, the message we received was essentially, “You didn’t buy the warranty, so good luck.” So here’s my shout-out: Congratulations, Spruce Pine Chevrolet. 🏆 You may have technically had the warranty argument to stand on, but you certainly didn’t have to stand on it while completely ignoring a family who just spent their hard-earned money with your business. Loyalty is earned. Customer service matters. And sometimes the way you handle a problem after the sale says far more about your business than the sale itself. I sincerely hope the next family that purchases a vehicle from you gets the customer service that we expected after all these years of doing business with you. Because sometimes it’s not about what you are legally obligated to do. It’s about what you choose to do.#Generalmotors #sprucepinechevrolet More

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Great service good salesman who is very informative and helpful. Would recommend to any one. helpful. Would recommend to any one. More

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Thank you for making my car purchase so easy! The wonderful people at Spruce Pine let me take multiple test drives, even to grab tacos after I had spent the whole day deciding which car to buy. T The wonderful people at Spruce Pine let me take multiple test drives, even to grab tacos after I had spent the whole day deciding which car to buy. They were patient and I appreciate their sense of humor too. All around a great car buying experience! More

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Great experience from start to finish. Mike is awesome to work with as was the sales manager. Mike is awesome to work with as was the sales manager. More

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Joseph was professional, helpful and very polite. Made buying a pleasant experience. Everyone there was very courteous. Made buying a pleasant experience. Everyone there was very courteous. More

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Mine was easy to deal with and more than willing to accommodate my schedule. Great dealership. accommodate my schedule. Great dealership. More

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