Chris Donevski | Page 4

Ask yourself, "How much honesty is at play when you spend over 6 hours at a dealership purchasing a vehicle?" I spent over 6 hours at this dealership trying to buy a car. This is not an opinion, this is a over 6 hours at a dealership purchasing a vehicle?" I spent over 6 hours at this dealership trying to buy a car. This is not an opinion, this is a factual statement of the amount of time I spent trying to buy a vehicle on August 1st 2023. Over the 6 hours I was there, I fought tooth-and-nail to get an honest deal, by doing so, I consistently identified numerous lies, inconsistencies, and crucial information omitted, which explains why I was there for over 6 hours. Had I went to Peoria Subaru, smiled, nodded, and said "Yes" to every statement made to me, then I would have been out of the dealership within 90 minutes, and committed to an objectively bad financial agreement from the perspective of a consumer, and an objectively amazing financial agreement from the persecutive of the dealership. When the Peoria Subaru receptionist called me to ask for feedback, I communicated to her clearly that I felt 6 hours at a dealership was unreasonable, and that I felt an overwhelming sense that deceptive tactics were used the entire time I was there, her exact response was "I'm sorry you feel that way, congratulations on your new vehicle!" The vehicle I purchased, a "certified pre owned" 2020 Subaru Outback with 12000 miles, failed to start just 4 days after I purchased it. When I called the salesman that sold me the vehicle, his first response was "Well, did you buy the warranty?" Ultimately, Peoria Subaru repaired the vehicle, but only after 4 back-and-forth phone calls where I had to make the case over-and-over again that a breakdown just 4 days after purchasing was a little unreasonable. Just like the sales process itself, I had to fight tooth-and-nail just for Peoria Subaru to do the write thing. I have filed complaints with both BBB and Subaru of America. I emailed Peoria Subaru executive management outlining, very specific dates, times, and specific statements said to me by Peoria Subaru employees. I genuinely attempted to contact Peoria Executive management to address my concerns WITHOUT posting a review, and without filing complaints. This review and all complaints stem solely as result of Peoria Subaru Executive management, in a phone call with me on 9/11/2023, where Peoria Subaru denied any wrong doing, failed to even understand or acknowledge any of my concerns (whether right or wrong) and instead placed the blame on me for being at Peoria Subaru for 6 hours. The only solutions Peoria Subaru offered me were to "refund me the purchase amount of 4 oil changes" valued somewhere approximating $250.00 and to allow me to purchase an additional warranty "at dealer cost." These are not solutions. More importantly, Peoria Subaru simply ignored all concerns. I cannot speak for Peoria Subaru as a whole, and cannot claim that the dealership as a whole is corrupt. However, I can speak with absolute confidence that in my specific experience, every Peoria Subaru employee I interacted with intentionally left out crucial information, or intentionally avoided answering simple questions, with the hopes that I would not notice, or care. So, I ask you again; How much honesty is at play when you spend over six hours at a dealership? The best-case scenario answer is “Not much honesty.” If you want my answer, the answer is actually, “No honesty is at play when you spend 6 hours at a dealership.” More

Helpful 26

Report | Print

sure it was a great experience and I would recommend this dealership thanks guys for your help dealership thanks guys for your help More

by jimmy Verified Customer Verified Customer

Helpful 0

Report | Print

Exceptional experience at the Peoria Subaru! The Shane Raymond was incredibly friendly, making the car-buying process a breeze. They went above and beyond to answer all my questions and help me The Shane Raymond was incredibly friendly, making the car-buying process a breeze. They went above and beyond to answer all my questions and help me find the perfect car for my needs. The dealership itself was clean and well-organized, creating a welcoming atmosphere. I'm thrilled with my new Impreza and the outstanding service I received. Highly recommended! More

by Chen Verified Customer Verified Customer

Helpful 0

Report | Print

I purchased my first Subaru at Peoria Subaru. What a wonderful experience! Savanah did an outstanding job. She sold me my new car and was so professional. On the day I picked up my vehicle, ever What a wonderful experience! Savanah did an outstanding job. She sold me my new car and was so professional. On the day I picked up my vehicle, everything was so well organized, and the purchase process was made so easy for me. All of the employees I met were super friendly. I was very impressed with everything I saw at this dealership, and I would highly recommend Peoria Subaru! More

by STECIOW_ELECTRO_ENG Verified Customer Verified Customer

Helpful 0

Report | Print

My transaction was smooth and efficient. The entire staff did a great job. Will recommend the dealership to others. The entire staff did a great job. Will recommend the dealership to others. More

by bobluberto Verified Customer Verified Customer

Helpful 0

Report | Print

Alex is an asset to the dealership. He is professional, smart, personable and knows my Outback and the technology very well. He has followed up the sale by reaching out to me with answe He is professional, smart, personable and knows my Outback and the technology very well. He has followed up the sale by reaching out to me with answers to my questions. More

by curtnorth91 Verified Customer Verified Customer

Helpful 0

Report | Print

Best car buying experience ever. Staff was helpful, courteous and fun!!! Thank you...love my new forester! Staff was helpful, courteous and fun!!! Thank you...love my new forester! More

by bslierman7 Verified Customer Verified Customer

Helpful 0

Report | Print

Alex was very knowledgeable and courteous. Enjoyed our sale experience. Will be a return customer. Enjoyed our sale experience. Will be a return customer. More

by gloria_byrne Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone at Peoria Subaru were acting together to help me. I am 80 years old, have tremors in my right hand, and my wife recently passed so I needed help. me. I am 80 years old, have tremors in my right hand, and my wife recently passed so I needed help. More

by jackcav Verified Customer Verified Customer

Helpful 0

Report | Print

This was the best car buying experience I’ve had by far. Granted it is the only car buying experience but they made it so easy with the constant communication and answered every question I had. I love my ne Granted it is the only car buying experience but they made it so easy with the constant communication and answered every question I had. I love my new car and I have Alex to thank for that. He was great and continues to be. Keep up the good work over there! More

by ntgibson Verified Customer Verified Customer

Helpful 0

Report | Print