Chris Dunn

On May, 5th I traded in my car and bought a Mercedes. Chris Dunn didn’t submit my loan payoff paperwork which caused a ding against my credit. I had to call Chris to do his job when my bank alerted me of Chris Dunn didn’t submit my loan payoff paperwork which caused a ding against my credit. I had to call Chris to do his job when my bank alerted me of non payment a month later. In addition, Chris Dunn never ordered a new license plate. Not until July, 30th did Chris Dunn call me to say he had called the police to file a report since I was driving with illegal plates at that point. He left me a voice mail saying he'd send me a copy of the police report, and then order tags. I waited for Chris to follow through, but of course he never did. Chris never sent me the police report, nor did he order new plates, or even bother to call to update me again. What makes it even more egregious is it wasn't until I again called on Aug, 21 to find out the status of my plates that I learned the police had come to the dealership, but the police said the dealership couldn't file the report, I had to file it. No one let me know what the police had said. Chris Dunn let me continue to unknowingly drive around with an illegal temporary plate. Thankfully after going back and forth for 4 months, Ryan McIntyre, the new manager came aboard and took care of everything. He called the police again, filed the report, obtained a license plate for me, and then personally drove to my home to put the plate on my car. More

Report | Print

Excellent to deal with. Easy process. Ed was great. Eric too. Quality management..........outstanding. Love the easy process. Definitely recommend these people for your needs Eric too. Quality management..........outstanding. Love the easy process. Definitely recommend these people for your needs More

Report | Print

Excellent customer service and Vernell and rich were extremely helpful and also chris. They made sure I was well taken care of and satisfied. I would recommend them. extremely helpful and also chris. They made sure I was well taken care of and satisfied. I would recommend them. More

Report | Print

This dealership provides great customer service, especially Mr. John Culbreath! Their inventory is well socked offering a variety of vehicle choices. Great Experience Car Shopping! especially Mr. John Culbreath! Their inventory is well socked offering a variety of vehicle choices. Great Experience Car Shopping! More

Report | Print

I had a horrible experience starting out. 4 of the people who started working with me left. My order was cancelled & no one reached out to me. This whole process has taken 9 months. After speaking to the gen who started working with me left. My order was cancelled & no one reached out to me. This whole process has taken 9 months. After speaking to the general manager, Jeff Keith & Monty were assigned to help me. In contrast, they were very professional. Monty definitely compensated for the experience I had prior. He had a warm demeanor & was very knowledgeable about the process. More

Report | Print

Satisfaction This reviews is call satisfaction because I was satisfied and pleased with the service I received. My sale rep was wonderful and the process of mee This reviews is call satisfaction because I was satisfied and pleased with the service I received. My sale rep was wonderful and the process of meeting my need was a blessing. Thank you More

Report | Print

My sale person was awesome. Robert Holly. I was very pleased with my sales person .Robert Hilly and the G M was very nice. Came and spoke with me. To see if I was happy with the car a was l I was very pleased with my sales person .Robert Hilly and the G M was very nice. Came and spoke with me. To see if I was happy with the car a was looking at. And if there was anything he could do He is a very nice man. The financing manger was nice also. It was an over all very nice experience. I will tell anyone who ask where did I Purchase my car ? I would tell them to go to Atlanta South Mercedes Benz More

Report | Print