Chris Fitch | Page 3

My experience with the sales lady was fantastic. Kim was amazing And very helpful during the whole sales process. Everything AFTER that was bad. The accessories department told me my truck did not Kim was amazing And very helpful during the whole sales process. Everything AFTER that was bad. The accessories department told me my truck did not have a remote start so they sold me one for $750 installed it for it to not work. Come to find out the truck came with a remote start system. The accessories manager was not very helpful or easy to get in touch with. I kept being told he'd call me back and then wouldn't. Or he'd be gone. This was a good couple week long process to get my brand new truck fixed. Then I had to take it to an outside source to get the added remote start out - they couldn't figure out how to fix the one the truck already came with. No one at corwin knew how to fix it, I had to leave my truck there for 3 days so the service team could figure it out. I did find out from the manager there was an information sheet in the accessories department showing that my truck came with a remote start even though eveyone kept telling me it didn't. Multiple people said it didn't. The cost of the remote start was written in to my loan, so I was told they would cut a check and send it to my bank to apply to my loan and this was in November. By January the check still hadn't even been cut! Then I was told it was cut and would be sent and when I called back again to check on it so many days later - the lady who did the checks was out so still not cut or sent! Some one in the Finace department was able to get it taken care of, but had I not called and checked in on it - it never would have been done. It eventually got fixed, but it was not a smooth or convenient process. And then a couple weeks ago, I took my truck in for the 5k service, I requested they do an oil change, but they wouldn't do it because I wasn't at 10k, so they just did my service. But a couple days later I noticed something weird coming out of my windsheild wiper reservoir... They had put soap in it and not wiper fluid. The service manager got me in right away and got the situation corrected - but it never should have happened in the first place. I do not feel comfortable bringing my truck back in to Corwin for anything after both of these situations/experiences because neither should have ever happened in the first place. More

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There are three amazing Saints in the service dept, Ian, Nick and Chris! They helped get my new to me o4 Sienna "Silver" diagnosed and put emphasis on passenger comfort by making sure the cabin filter was r Nick and Chris! They helped get my new to me o4 Sienna "Silver" diagnosed and put emphasis on passenger comfort by making sure the cabin filter was replaced and the repairs done to superb craftsmanship. Richard and Don, also are saints for hearing my sob story and helping to make a damsel in distress feel like a princess! More

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