Chris Gilmore

We came and to purchase a new vehicle. Christian was very helpful and got us into a brand new car. He was very kind. Highly recommended. Christian was very helpful and got us into a brand new car. He was very kind. Highly recommended. More

by Luciom269 Verified Customer Verified Customer

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Friendly service throughout the dealership. Timely and thorough as well. Plenty of respect for the crew Timely and thorough as well. Plenty of respect for the crew More

by deezycarter Verified Customer Verified Customer

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I will not repond by typing any further than the 15 word minimum you require. minimum you require. More

by elsistrio Verified Customer Verified Customer

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The only thing I don’t like is your AI phone system. It has too many glitches. It has too many glitches. More

by DILTZSCHE Verified Customer Verified Customer

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Absolutely outstanding customer service. They helped me through some difficult times while shopping for a new 4runner They helped me through some difficult times while shopping for a new 4runner More

by Brandy Ward Verified Customer Verified Customer

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I felt very streamlined through the service and unwelcomed. I was made to be an inconvenience rather than a valued customer. Made an appointment and still was not welcomed. Anywhere else is better unwelcomed. I was made to be an inconvenience rather than a valued customer. Made an appointment and still was not welcomed. Anywhere else is better than Graff, we miss BOSAK. More

by Memberservice Verified Customer Verified Customer

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Matt was great but all of the finance guys were extremely pushy and rude to my loan specialist. There was a point I wasn’t even going to take the car based on the attitudes and aggression because I was sold pushy and rude to my loan specialist. There was a point I wasn’t even going to take the car based on the attitudes and aggression because I was sold something without being told it was optional. The car is great but wouldn’t recommend going there. More

by afgalicia94 Verified Customer Verified Customer

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Robert in finance is the only reason this wasn't 1 star. I had issues getting someone to even work with me in the beginning. I almost passed up Graff but Tresten came back and helped me out. I drive 15 hour I had issues getting someone to even work with me in the beginning. I almost passed up Graff but Tresten came back and helped me out. I drive 15 hours up to Indiana from Texas because it was a fairly good deal and I wanted that exact truck. Well I drive 15 hours back, and 3 days later when I go to get new tires on it am told that the rear axle bolt is sheered off. The same issue I repeatedly asked the guys to check before I purchased the vehicle. When I texted the guy that said "hey text me if you have any issues," I'm just sent a reply that basically reads "it may be covered under the warranty". Fortunately it was. Well now 9 days since I got it the A/C is now not functioning properly. If you buy a new truck I'm sure Graff is a great dealer. But having bought a 50k truck from them and just get a text that doesn't seem to indicate any care for my truck issues, I would not buy another truck from them used. Even an apologetic email would be great, not just "you bought it not our problem" response. More

by ty.liddell Verified Customer Verified Customer

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Neil was professional and accommodating with me and my car. I liked that he heard and listened to me. s a women this doesn’t happen much so it was a great feeling as a female consumer. car. I liked that he heard and listened to me. s a women this doesn’t happen much so it was a great feeling as a female consumer. More

by VIOLLT1 Verified Customer Verified Customer

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Do not recommend. Issue from the time of leasing, trying to get new tire, nobody knowing what they are talking about. Toyota good car but do not recommend this dealers Issue from the time of leasing, trying to get new tire, nobody knowing what they are talking about. Toyota good car but do not recommend this dealership!!!!!!!!! Save yourself the stress..... More

by COLLEEN B. Verified Customer Verified Customer

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