David Sobczak

It was my first time there for service. Pulled up to the wrong bay (not marked). Went in and couldn’t find anyone. Then I saw three guys in an office socializing. I stood there for a while Pulled up to the wrong bay (not marked). Went in and couldn’t find anyone. Then I saw three guys in an office socializing. I stood there for a while (I didn’t want to interrupt. They ignored me. I saw a service guy walk by my car so I went and asked him where I should go. He looked at me confused/angry like I was being a jerk for asking. Went back in and saw someone and he told me I parked in the out bay. When I moved the car to the in bay line two people after me were lined up before me. They said very busy day. But I had an appointment. Three hours for oil change and tire rotation. I’ll go back because I have to. More

by Mikevdo Verified Customer Verified Customer

Report | Print

I bought my car May of 2024. Much better deal than other dealers were offering. Came in for oil change. Very reasonable charge and timely service. So I brought my other vehicle i Much better deal than other dealers were offering. Came in for oil change. Very reasonable charge and timely service. So I brought my other vehicle in for the same service. Will return again More

by MHSNEDDEN Verified Customer Verified Customer

Report | Print

Great service, from wonderful staff, as usual! I won’t go anywhere else to get my car worked on. I won’t go anywhere else to get my car worked on. More

by sdeer Verified Customer Verified Customer

Report | Print

The experience was low pressure, very easy to deal with. Pretty fast transaction. I will shop there again when it's time for a new vehicle. Pretty fast transaction. I will shop there again when it's time for a new vehicle. More

by Gearbuilder Verified Customer Verified Customer

Report | Print

Great explanation of service schedule. Helpful staff. Quick service took time to explain issues & answer concerns about new Prius Helpful staff. Quick service took time to explain issues & answer concerns about new Prius More

by bdleek Verified Customer Verified Customer

Report | Print

Really easy to work with. The customer service was one of the best out of all the dealerships I’ve ever been too. The customer service was one of the best out of all the dealerships I’ve ever been too. More

by MARION.RUCKER Verified Customer Verified Customer

Report | Print

delay in service when i had a appointment was terrible. 9:00 am appointment for oil change and 40 min. later car is still in line to be serviced. inexcusable ! 9:00 am appointment for oil change and 40 min. later car is still in line to be serviced. inexcusable ! More

by DJLOUT Verified Customer Verified Customer

Report | Print

I had an intermittent problem with my cruise control, often not working, but the cruise control worked when I was at Graff. Nothing could be found. often not working, but the cruise control worked when I was at Graff. Nothing could be found. More

by FKASLE1804 Verified Customer Verified Customer

Report | Print

Professional and courteous team who worked hard to get to the root of the problem. Special shoutout to Matt for being so helpful and kept me posted on the progress. the root of the problem. Special shoutout to Matt for being so helpful and kept me posted on the progress. More

by Julia Verified Customer Verified Customer

Report | Print

It took 5 months to fix the problem that was caused by the service department the service department More

by DEBRA5549 Verified Customer Verified Customer

Report | Print