Chris Grossman | Page 6

Chris Grossman is the single-biggest reason that I have remained a loyal customer of Toyota Direct for the past 14 years that we have lived in Ohio. I've always been brand-loyal to Toyota, but Chris additi remained a loyal customer of Toyota Direct for the past 14 years that we have lived in Ohio. I've always been brand-loyal to Toyota, but Chris additionally keeps me loyal to Toyota Direct. I trust Chris with my car because he has always been honest, straightforward, and courteous to me. I've been taking my Toyotas to Chris for so long that I feel like he is a friend of mine instead of just my Toyota service-writer. Chris has an uncanny ability to do his job to the benefit of his employers, while also benefitting his customers. He literally creates win-win situations for both sides of the service experience. That's a rare talent to have. More

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I have purchased 3 cars from Patti in the last two years and have been very satisfied with my experiences. She is fun to work with and always takes time to make sure I receive the information I need to mak and have been very satisfied with my experiences. She is fun to work with and always takes time to make sure I receive the information I need to make a decision. Chris has taken care of my "fleet" for some time. I have five Toyotas and he makes sure they are running in tip top condition. More

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I was very very happy with my service advisor Steve and the way he took care of me and my service needs. He is very professional, knowledge, timely and friendly. I appreciate that he sat down with me and the way he took care of me and my service needs. He is very professional, knowledge, timely and friendly. I appreciate that he sat down with me and went over what service was needed after his team looked at my truck. He explained - in understandable terms - why the services were needed and prioritized them for me. I was very impressed with my service visit and will be back. I will recommend him and his team to my friends for their service needs. Thank you More

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My overall experienx has always been great. I don't take my tundra anywhere else. Chris is always thurough with his explanations and is typically right on.....hews ha not only helped me with service issue b my tundra anywhere else. Chris is always thurough with his explanations and is typically right on.....hews ha not only helped me with service issue but assisted me when I purchased my new truck. More

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