Chris Hall | Page 5

Stay away from Service Department! On Apr 9th, I towed my car to Nissan Marlboro Dealership. My car was not speeding, I suspected that it had transmission problems and I also know that On Apr 9th, I towed my car to Nissan Marlboro Dealership. My car was not speeding, I suspected that it had transmission problems and I also know that Nissan has extended warranty on it. As a part of car's history, I told them that 2 months ago I hit a snowbank and had front body work done in a shop. I left my car in the morning and towards evening, i got a call from dealership saying that pressure clam on cooler hose was moved by someone (most probably by shop when body work was done) and this caused transmission failure. It is not covered under warranty and I have to pay $4,300. They sent me a picture to prove their point. I didn't believe them since shop only dealt with external work (if needed I could have internal stuff fixed since my insurance was ready to cover %100).They also told me that there is no way around and I have to replace the entire transmission. 1 day later, I towed car to shop and have them looked at it. They said there is no problem on transmission and they poured some transmission oil or fluid whatever its called (there were already 6 quarts of oil/fluid in transmission despite dealer's claims that system has been leaking for last +1 months). My car started working and I have been driving my car since (140 miles I drove). I went back to dealership to request a refund for the diagnosis fee they charged ($110) - and asked them why they lied to me, They didnt even try to defend themselves, instead disrespectfully told me "so whats your point" - I interpreted this as "so we lied to you in order to rip you off, and you proved us wrong, so whats your point, what can you do?" I said ok and left immediately. I already complained to Attorney General's office and BBB. I will be writing reviews on several other websites. Even if I dont win, at least I get the word out. More

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MarlboroNissan4Life I found my way to Marlboro Nissan through their website years ago. I had the good fortune of speaking with Jim McCall who scheduled me for an appoint I found my way to Marlboro Nissan through their website years ago. I had the good fortune of speaking with Jim McCall who scheduled me for an appointment to meet with him. When I got there I was very nervous due to past experiences I'd had at other dealerships. This was totally the opposite, Jim made me feel at ease right away, carefully and patiently explaining what they had available, answering the many questions I had, working with me and my budget. Josh Keevan was exceptional as well. Mike Johnson had my paperwork processed immediately. There were smiles and hellos from the staff as they walked by Jim's desk, made me feel like royalty. I could have stayed there all day, just a Wonderful car buying experience. Up until I had gone there I thought all dealerships were pushy, and didn't care about the customer's needs. I was wrong. Walking through those doors many years ago was one of the best decisions I ever made. I am now on my 5th car, and I recommend anyone in the market for a new or used vehicle to go to Marlboro Nissan. I can promise you, you'll never look at another dealership again. The service department is great as well, from the time you pull into the lot, they are waiting with a smile and a greeting. They always take care of your needs and there's no long periods of time waiting. Such professionalism, courtesy and genuine caring, you feel like family. The only one missing was Murdoch. A Big heartfelt Thanks to you all!! Betty Williams More

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Simply the BEST! This is my second purchase though Marlboro Nissan and Jim McCall. Jim is the main reason I keep coming back. He goes above an beyond with his custom This is my second purchase though Marlboro Nissan and Jim McCall. Jim is the main reason I keep coming back. He goes above an beyond with his customer service. I have a Nissan dealer 5 minutes away from my house, but I choose to drive 30 minutes to deal with Jim and Marlboro Nissan. More

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Was 2nd Customer of Marlboro Nissan in 1996. After having had a bit of a misunderstanding with the Honda dealer on Rte. 9, I decided to pull into what was essentially a brand new dealership not f After having had a bit of a misunderstanding with the Honda dealer on Rte. 9, I decided to pull into what was essentially a brand new dealership not five minutes from my house. I liked the way I was treated right off the bat; met Mark Woodbury who was doing double duyt as painter and salesperson when I came in that afternoon. After all was said and done, I ended up buying 8 or so cars over 18 years; give or take. To make a this quick, they had the right car, a better car (Altima instead of Civic,) lower payments, and free excise tax for the life of the lease. Had a few niggles as to what the car I was presented with in the brochure and what actually arrived; turns out I had gotten a 1997.5 Altima GLE which was essentially a decontented 1997 w/out auto climate control or CD player. While there wasn't anything that could be done about the auto climate control, I was shown the 10 changer CD unit in the trunk, added as no extra charge with no word from me. As they were a brand new dealership, there were some teething problems, but all was worked out well, and everyone got a "10" on the survey. Since that 1st Altima in 1996, have had a 2 Maxima's, a Quest, another Altima, an early 2007 Versa, a 2012 Sentra in Traffic Court Red and finally (for now) a 2015 Nissan Note (if you ask me it was a big mistake to call it a Versa Note, as there seem to be some preconceived quality issues with the Versa. Why not just call it a Nissan Note and 'B' done with it. One less hurdle. Actually, when you look at the specs, it's 300 pounds lighter, the CVT has been massaged, and the whole thing rides and handles completely differently. I have become great friends with the owner Jeff Batta, and he had bent over backwards to make happen what I need happen. Naturally couldn't go without mentioning my great aide de camp Mr. Jim McCall, Sven, Mark Stoller, the one, the great, the Penn to Rich's Teller the Great Daniel Hedin. Everyone is a great team and wonderful to work with. Dumalick doesn't look a day over the age of 22.5 when I first met him. Naturally, none of this would be possible without the great team and great abilities shown by their fearless leader Jeff Batta. Chris Hall is my go to guy in service, but even when he's out or on vacation, I', still treated like a prodigal son who drove a Datsun, then decided. I know, Datsun shows my age, but you guys are awesome, and thank you all so very much for making the past 18 years a true pleasure. I've done it all, service, bought car, parts, scheduled service, enjoyed massage chairs and donuts. Even the repair bills weren't awful. More

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The Best - Exceptional Customer Service Around The entire Team from Prep to Sales to Finance to Mgmt are straight up honest, very professional, and great to work with. We have leased Nissan's for The entire Team from Prep to Sales to Finance to Mgmt are straight up honest, very professional, and great to work with. We have leased Nissan's for over 20 years...hands down this was the best seamless lease experience we've ever had. We will highly recommend this dealership. Great inventory selection...or they'll find you what you want...The Sales Manager will even take and personally answer calls and questions. Very courteous and personalized service provided! A very satisfied NH buyer. More

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Amazing Everyone that I worked with was amazing would highly recommend to a friend for an awesome buying experience and can't wait to go back for maintenance Everyone that I worked with was amazing would highly recommend to a friend for an awesome buying experience and can't wait to go back for maintenance needs!!! More

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May 5, 2014 at 11:00am. Rouge oil change Chris could not have been kinder. I am handi-cap and have a Certified Service Dog. While I was recovering from an accident, my wife had bought the R Chris could not have been kinder. I am handi-cap and have a Certified Service Dog. While I was recovering from an accident, my wife had bought the Rouge. She is traveling and as a surprise, we wanted to get a oil change for her ( she knows nothing about cars and I always use to maintain the cars. I do not remember the time she bought it ( same as my rehabilitation ). The new car now had 11,000 miles on it and she never serviced it. Chris was very polite and professional for me to remind her how important it is to maintain an engine. Long story short, he showed me the massage chair, snacks, drinks what ever I needed while he took care of the car. Ended up with an oil change, tire rotation, new wipers and he pointed out her inspection sticker had just expired, had a new inspection sticker put on and cleaned all the inside of the car's windows. He also pointed out she had reward points that he put towards the new wiper blades. Chris also noted that she bought me a Sentra (true) but I can only drive limited places and have hardly any miles but he said their was a recall on the air bags. To bring it in tomorrow, do a oil change and recall at the same time. Look forward to the massage chair and cookies and how very friendly and kind Chris Hall was to me and my service dog. Patti White and Jean Fielding 16 Nathan Pratt Dr. Unit 100 Concord, MA 01742 pwhite1448@yahoo.com More

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I very highly recommend the personable and professional Marlborough Nissan dealership, run by Dan Hedin. I cannot say enough for the service I receive at Marlborough Nissan. Everyone is extremely friendly Marlborough Nissan dealership, run by Dan Hedin. I cannot say enough for the service I receive at Marlborough Nissan. Everyone is extremely friendly, courteous and helpful. The secretary, Morgana, and Chris, Chad and Murdoch at the service desks are always pleased to accommodate my rather inflexible schedule. Although I'm usually in for just the occasional oil change or mileage tune-up, they remember my name and make me feel "welcomed back." The car service is also prompt, and the waiting room is clean and comfortable with a large screen T.V., free snacks and 2 massage chairs! My husband and I have purchased and leased cars through Jim McCall and Mark Stroller and have always been very pleased with those experiences as well, and the cars have run perfectly for us. This dealership is worth checking out! More

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I will always buy and service with these guys. The best attention and kindness. Professional, helpful, and patient. The repair guy "Junior" is the best mechanic. I am grateful. Scott attention and kindness. Professional, helpful, and patient. The repair guy "Junior" is the best mechanic. I am grateful. Scott More

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People are very friendly and service is very good. Prices are competitive with other dealers. Suggest they consider cleaning the car or at least the windows when returning the car after extensive service wor are competitive with other dealers. Suggest they consider cleaning the car or at least the windows when returning the car after extensive service work--would be a nice gesture to thank the customer. Have bought 6 cars at this dealership and have always gotten a fair price. Return for servcice because of their quality. More

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