Chris Hall | Page 26

Two Hour Oil Change To say that I’m upset with my experience with your service department today would be an understatement. Per my invoice, I arrived at 11:52 for a 12:0 To say that I’m upset with my experience with your service department today would be an understatement. Per my invoice, I arrived at 11:52 for a 12:00 oil change appointment. The advisor who wrote up the service order, informed me that my vehicle would be ready at 1:15. At 1:40, the technician drove my car into the pick up area and parked it there. The service advisor with whom I had originally spoken, entered the waiting area to speak with another customer. She told me that she would have me ready to go in a few minutes. When she not returned at 2:00, I walked to the reception area to see THREE “advisors” piddling on the computers at their “work” stations. None of them acknowledged me or offered assistance. The employee who had originally assisted me was writing up the service order for another customer and apologized that she hadn’t been able to get back over to the waiting area. Meanwhile, the other “advisors” were still engrossed with their computers. It is absolutely unacceptable to have employees sitting idly when there are customers who need assistance. Also, a routine oil change taking an hour and forty minutes is ridiculous. Upon my arrival at home, I called the dealership to speak with the service manager. The operator said he was not picking up and took my name and contact information along with my request for a return phone call, which I never received. Given your lack of customer service and disregard for customer concerns, I will be exploring other options for vehicle maintenance and service. More

by KIMBERLYRGOOD Verified Customer Verified Customer

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Comment oil change It was my first visit for service on my soul and it wasnt painful at all! Thanks to Chris and his staff I was in and out in no time even while they we It was my first visit for service on my soul and it wasnt painful at all! Thanks to Chris and his staff I was in and out in no time even while they were crowded. More

by romedaglia Verified Customer Verified Customer

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Quick They did a good efficient job . And offered me a ride to my destination and the driver was very friendly made for a pleasant drive They did a good efficient job . And offered me a ride to my destination and the driver was very friendly made for a pleasant drive More

by CLEMSON201027 Verified Customer Verified Customer

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Prompt, hard work. Everything was fast and smooth. Car runs better! Friendly and knowledgeable team! Kept me informed with what was being done and what was needed for th Everything was fast and smooth. Car runs better! Friendly and knowledgeable team! Kept me informed with what was being done and what was needed for the car to run at top performance. More

by IANBROWN2111 Verified Customer Verified Customer

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Kia always provides an excellent customer experience. Kia always provides an excellent customer experience by being truthful and transparent. The service advisors are there to help and recommended service Kia always provides an excellent customer experience by being truthful and transparent. The service advisors are there to help and recommended services be performed at regular intervals. More

by B937FAN Verified Customer Verified Customer

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Oil change and Tire rotation Chris Hall did a fantastic job as usual reviewing my KIAs service record and recommending scheduled service and maintenance to keep everything in tip Chris Hall did a fantastic job as usual reviewing my KIAs service record and recommending scheduled service and maintenance to keep everything in tip top shape! More

by BONDU46 Verified Customer Verified Customer

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Oil change Staff is so professional & courteous. It is always a pleasure to do business with them. All of them are so friendly . Outstanding group of people. Staff is so professional & courteous. It is always a pleasure to do business with them. All of them are so friendly . Outstanding group of people. More

by Punkybug.pj Verified Customer Verified Customer

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Oil change It’s always great to call n set an appointment for an oil change because they get you in and out . You don’t have to wait long. It’s always great to call n set an appointment for an oil change because they get you in and out . You don’t have to wait long. More

by aumayaj Verified Customer Verified Customer

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Service advisors were very friendly and helpful. Very please Service advisors always friendly and helpful. Waiting area clean and comfortable with great coffee.Never met any maintenance workers so cannot comment Service advisors always friendly and helpful. Waiting area clean and comfortable with great coffee.Never met any maintenance workers so cannot comment on them. Their work so far has been good. More

by BARRYAUGHTRY Verified Customer Verified Customer

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Quick, Thorough, and Friendly Service! The service dept at Kia of Greenville is absolutely top notch! Chris and Sean are very professional and friendly and have always gone above and beyond The service dept at Kia of Greenville is absolutely top notch! Chris and Sean are very professional and friendly and have always gone above and beyond. I couldn't be more pleased with how quick and thorough they are! I will continue taking my car there for any issues or recalls that need to be done. More

by Leialution Verified Customer Verified Customer

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