Very professional, and all done in about an hour.
Will use the service department again.
Will use the service department again.
More
by klk0
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2026 -
Cookeville Honda responded
Thank you for sharing your experience with our service team. We’re glad to hear your Honda CR-V Hybrid was serviced professionally and wrapped up in about an hour. We look forward to welcoming you back for future maintenance.
Colin Fitzgerald
Executive Manager
colin@cookevillehonda.com
I had a great experience with the service department at
Cookeville Honda. From start to finish, the team was professional, efficient, and genuinely helpful. They took the time to clearly explain what my ve
Cookeville Honda. From start to finish, the team was professional, efficient, and genuinely helpful. They took the time to clearly explain what my vehicle needed without any pressure, which I really appreciated.
The service was completed on time, and my car has been running perfectly since. The staff was friendly and respectful, and the whole process felt smooth and well-organized. It’s not always easy to find a service center you can trust, but Cookeville Honda definitely delivered.
I highly recommend them to anyone looking for reliable and honest automotive service in the area!
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by Malay Bhatt
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2026 -
Cookeville Honda responded
Thank you for sharing your experience with our service department. We’re glad our team provided professional, transparent care for your Honda Pilot and completed the work promptly, leaving you with a smoothly running vehicle. Your recommendation means a lot.
Colin Fitzgerald
Executive Manager
colin@cookevillehonda.com
Never disappointed with the way the team has handled my
car. Professional and trusted feel we are in good care.
car. Professional and trusted feel we are in good care.
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by LITURNEY
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2026 -
Cookeville Honda responded
Your continued confidence in our team’s professional care for your Honda HR-V means a great deal. Knowing you feel in trusted hands each visit truly motivates us. Thank you for sharing your kind review.
Colin Fitzgerald
Executive Manager
colin@cookevillehonda.com
Dillon Flowers and the rest of the staff are outstanding.
They helped us find exactly what we were looking for. And they are backed up by the solid products from Honda.
They helped us find exactly what we were looking for. And they are backed up by the solid products from Honda.
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by CYPHER1914
Verified Customer
Verified Customer
Mar 27, 2026 -
Cookeville Honda responded
It’s wonderful to hear that Dillon and our staff guided you to the perfect Honda Accord. We’re pleased we could connect you with a dependable vehicle and a team you can rely on. Enjoy every mile in your Accord!
Colin Fitzgerald
Executive Manager
colin@cookevillehonda.com
Wonderful Service, very Helpful and Corteous at Honda of
Cookeville, Tennessee......An Extremely Happy Customer!
Cookeville, Tennessee......An Extremely Happy Customer!
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by usarmyizzy
Service Price Transparency
Mar 25, 2026 -
Cookeville Honda responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Cookeville Honda. We look forward to having you as one of our valued customers for many more years to come!
Colin Fitzgerald
Executive Manager
colin@cookevillehonda.com
Recall # 24-012 Rear windshield failed inspection.
Took vehicle to Cookville Honda on 02/27/26 for recall repair. Cookville Honda replaced rear windshield which upon purchase of the vehicle I had tint
Took vehicle to Cookville Honda on 02/27/26 for recall repair. Cookville Honda replaced rear windshield which upon purchase of the vehicle I had tinted for my safety, as the lights from following vehicles made it difficult to see the roadway. Upon return of the vehicle, the rear window was not tinted. I immediately questioned the service provider. They said it was not their problem, as they were only responsible to replace the window. They provided the phone number to Honda of North America. Filed claim #16196238 on 03/02/2026. On 03/06/2026 was notified claim was denied and told a formal notification would be sent to me. This was a recall on the rear windshield and the Honda manufacture error the reason it had to be replaced, and not a result of any neglect on my part. Request I be reimbursed for having to re-tint the rear windshield.
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by gmforthepeople
Verified Customer
Verified Customer
Service Price Transparency
Mar 25, 2026 -
Cookeville Honda responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but in this case where it is a recall item the manufacturer is the one paying for the recall repair and must authorize any work so unfortunately we do not have the ability to override them.
Colin Fitzgerald
Executive Manager
colin@cookevillehonda.com
Mar 28, 2026 -
Cookeville Honda responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Colin Fitzgerald
Executive Manager
colin@cookevillehonda.com
Great service department!
!! Sweet girl that I see every time is awesome! She takes care of me!
!! Sweet girl that I see every time is awesome! She takes care of me!
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by amy.rhoton
Verified Customer
Verified Customer
Service Price Transparency
Mar 23, 2026 -
Cookeville Honda responded
Thank you for the 5-star rating. We’re delighted that our service department and the team member you see each time provide outstanding care for your Honda Accord. We look forward to assisting you on your next visit.
Colin Fitzgerald
Executive Manager
colin@cookevillehonda.com
Courteous and helpful.
Made my expensive repair a little less stressful, enjoyed the coffee and snacks
Made my expensive repair a little less stressful, enjoyed the coffee and snacks
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by GCHILTON1
Verified Customer
Verified Customer
Service Price Transparency
Mar 20, 2026 -
Cookeville Honda responded
We’re glad our team, including Chris, provided courteous and helpful service that eased the burden of your Honda Odyssey repair while you enjoyed the coffee and snacks. Thank you for the five-star review and for trusting our team.
Colin Fitzgerald
Executive Manager
colin@cookevillehonda.com
Wonderful service team.
They’re always friendly and willing to look into any issues I may be having.
They’re always friendly and willing to look into any issues I may be having.
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by noelfamilymm
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
Cookeville Honda responded
Chris and our service team appreciate you sharing your experience with the service on your Honda CR-V. We’re pleased our friendly team’s willingness to investigate any concerns made your visit a positive one. Thank you for your feedback.
Colin Fitzgerald
Executive Manager
colin@cookevillehonda.com
Everyone friendly and professional!
Timely service! Nick did great job explaining issues had with Honda, corrected some of them and will make an appointment for other issues and going
Timely service! Nick did great job explaining issues had with Honda, corrected some of them and will make an appointment for other issues and going over the bill item by item. He even found a coupon to help with unexpected expenses! Waiting area always comfortable with snacks provided! Honda is the BEST!!
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by JHALFACRE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Nick
Mar 14, 2026 -
Cookeville Honda responded
Thank you for highlighting the prompt service, clear explanations, and coupon savings during your Honda Accord visit. We’re pleased the waiting area and snacks added to a comfortable experience. Whenever you’re ready to address the remaining items, just let us know and we’ll schedule your next appointment.
Colin Fitzgerald
Executive Manager
colin@cookevillehonda.com
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