Chris Hanson

This dealership let me ALL THE WAY DOWN! They had my truck about 3 times for the same 3 issues that they “made me feel” as if I was making them up because they saw 1 issue but “couldn’t dupl They had my truck about 3 times for the same 3 issues that they “made me feel” as if I was making them up because they saw 1 issue but “couldn’t duplicate the issues”. So the answers were to print out MULTIPLE pages of “reasons the things COULD be happening. TOTAL WASTE OF MY TIME! Took it to Russ Darrow Nissan who was able to “tell” me what they thought the issues were within 10 minutes of being in the shop THEN duplicate and REPAIR 2 out of 3 of the issues. The final issue was duplicated but now I’m expected to pay over $500 for an issue that came with the truck. And this is AFTER putting down a $2600 department to Enterprise Waukesha upon purchase in March 2025! Yes approx 3 months ago! There’s a recall on a fuel part that “I’m still waiting for them to receive in the shop” to replace it (about 2 weeks now). But oh, I mentioned it to Russ Darrow and it was replaced immediately. I even took the the GM Duke on a text ride, of course nothing happened then but “if the sway/jump in the back end continues at highway speeds, maybe start w/an alignment”. Bottomline, something is weak and instead of anyone assisting to replace it (I didn’t weaken anything), I’m playing a waiting game of when it’s going to give out and HOPEFULLY I don’t die in the process! I won’t get into all the issues of “them not having a loaner so I have to just wait on my repairs” but upon leaving after my last visit, another customer pulled off in a truck (same make and model as mine that had been sitting at the door for WEEKS) but I had to drive a SMALLER car as a loaner when I got one! Russ Darrow had a loaner (again same made and model as mine) the same day I walked in without an appointment. This it’s important because I explained I’ve been driving trucks for years due to bad back, knees and a recent hip replacement.. Bottomline, I received HORRIBLE treatment, I will NEVER waste my time with them EVER AGAIN and they really should work on either training the service techs to CORRECTLY diagnose and repair vehicles or consider another line of business! Thanks for nothing! More

by Very Unsatisfied and Not Whole Customer Verified Customer Verified Customer

Report | Print

Quoted service and honored quote two weeks later. Did what they promised to do. Like that Did what they promised to do. Like that More

by icount78 Verified Customer Verified Customer

Report | Print

Gordie Nissan is very nice an kind they does very good work and they are honest. They are my car doctor and his name is Duke! work and they are honest. They are my car doctor and his name is Duke! More

by JCGRAYER1951 Verified Customer Verified Customer

Report | Print

Great customer service! Top notch facilities. Very impressed on all levels. The team was so helpful and accommodating. Top notch facilities. Very impressed on all levels. The team was so helpful and accommodating. More

by Nic Kelly Verified Customer Verified Customer

Report | Print

Back again for another Nissan. I had an amazing experience at Gordie Boucher Nissan. Everything went perfectly, with a great selection of cars, suv's & trucks. Very nice dealersh I had an amazing experience at Gordie Boucher Nissan. Everything went perfectly, with a great selection of cars, suv's & trucks. Very nice dealership, clean, updated. Staff is very polite and attentive, especially sales person Kip, Prentiss Farsee Jr. does an awesome job in finance. Manager Mike Hanson makes sure your entire car buying experience is spot on. Meeting all our expectations. Returned to Gordie Boucher Nissan, purchased the Platium Nissan Murano. More

Report | Print

I have been going to this dealership for over 20 years. Always great service and helpful personnel. Always great service and helpful personnel. More

by PeggySue Verified Customer Verified Customer

Report | Print

Great service always, I would continue and advise others to come to this one. THANK YOU!!!!! to come to this one. THANK YOU!!!!! More

by JALANICARROL87 Verified Customer Verified Customer

Report | Print

Great service always, I would continue and advise others to come to this one. THANK YOU!!!!! to come to this one. THANK YOU!!!!! More

by JALANICARROL87 Verified Customer Verified Customer

Report | Print

Fast, and reliable, friendly staff. Love the customer service waiting room area as well. Thank you for your help. Love the customer service waiting room area as well. Thank you for your help. More

by yd2883 Verified Customer Verified Customer

Report | Print

The service I had at my recent oil change was phenomenal in and out quick and easy in and out quick and easy More

by CHELSEA Armour Verified Customer Verified Customer

Report | Print