Chris Hanson

I appreciate the sales staff but am completely disappointed in the service department. I feel offended by the amount of times of deception. Amanda was the first person involved in this issue. It i disappointed in the service department. I feel offended by the amount of times of deception. Amanda was the first person involved in this issue. It is not totally her fault but she was person that did or was told to not mention the replacement part is different and will not function or match the same. My issue is currently still in progress. The service department has wastes hours of my time by my returning to the dealership, bring in for scheduled appointments, sitting and waiting for the service repair and it doesn't get fixed. Every time they assure me it is taken care of. This is the 3rd car I have purchased at this dealership. I had great experiences working with the sales staff. Leo and Kip have assisted me and my family all 3 times. They understood and found the right cars to meet needs. Can say enough about them. In past surveys I have given the dealership the highest rankings. I don't want to rank the whole dealership on the level of dislike I have for the service department. I want to make it clear the sales part of dealership warrants 10 stars if it that was possible and I would give the service part no stars!! More

by FRANK.RUMORO Verified Customer Verified Customer

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Outstanding service from Amanda Madala. Gordie Boucher Nissan, Greendield is the place go for great service. Amanda let us know, along the way the process the service dept. was taking to r Gordie Boucher Nissan, Greendield is the place go for great service. Amanda let us know, along the way the process the service dept. was taking to repair the car. Service was very timely. Would also like to add entire dealership was extremely clean, Friendly knowledgeable staff. Will continue to purchase Nissans from this dealership. More

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Service people did not acknowledge me when I pulled up. Got out the car stand to the side. Nobody said anything no hi how can I help you? Nothing just rude. Got out the car stand to the side. Nobody said anything no hi how can I help you? Nothing just rude. More

by TennilleHudson26 Verified Customer Verified Customer

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Absolutely useless. 3.5 years and my car is still not fixed!! They never had any intention to fix it. Therefore I sold my Nissan and went to a competitor!! I can finally 3.5 years and my car is still not fixed!! They never had any intention to fix it. Therefore I sold my Nissan and went to a competitor!! I can finally sleep!!! More

by acutern71 Verified Customer Verified Customer

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Friendly and quick, a very nice dealership with people that care about customer service. 5 stars that care about customer service. 5 stars More

by RANDETO Verified Customer Verified Customer

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Great and friendly service. Got started on my car right away and had speedy/thorough service . So far car is still running great. Got started on my car right away and had speedy/thorough service . So far car is still running great. More

by damiankauffman2 Verified Customer Verified Customer

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Quick service was received. I was in and out within 10 minutes….now that is service! I was in and out within 10 minutes….now that is service! More

by JLWILLIAMSX2 Verified Customer Verified Customer

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Exceptional service. I was greeted upon arrival and was taken care of. I highly recommend them. I was greeted upon arrival and was taken care of. I highly recommend them. More

by baseerhussaini123 Verified Customer Verified Customer

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Great professional service. The service advisors always are courteous and keep me informed of my vehicle status. They make good maintenance recommendations but don’t try to sell The service advisors always are courteous and keep me informed of my vehicle status. They make good maintenance recommendations but don’t try to sell me items I don’t need. More

by Mike K Verified Customer Verified Customer

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This dealership let me ALL THE WAY DOWN! They had my truck about 3 times for the same 3 issues that they “made me feel” as if I was making them up because they saw 1 issue but “couldn’t dupl They had my truck about 3 times for the same 3 issues that they “made me feel” as if I was making them up because they saw 1 issue but “couldn’t duplicate the issues”. So the answers were to print out MULTIPLE pages of “reasons the things COULD be happening. TOTAL WASTE OF MY TIME! Took it to Russ Darrow Nissan who was able to “tell” me what they thought the issues were within 10 minutes of being in the shop THEN duplicate and REPAIR 2 out of 3 of the issues. The final issue was duplicated but now I’m expected to pay over $500 for an issue that came with the truck. And this is AFTER putting down a $2600 department to Enterprise Waukesha upon purchase in March 2025! Yes approx 3 months ago! There’s a recall on a fuel part that “I’m still waiting for them to receive in the shop” to replace it (about 2 weeks now). But oh, I mentioned it to Russ Darrow and it was replaced immediately. I even took the the GM Duke on a text ride, of course nothing happened then but “if the sway/jump in the back end continues at highway speeds, maybe start w/an alignment”. Bottomline, something is weak and instead of anyone assisting to replace it (I didn’t weaken anything), I’m playing a waiting game of when it’s going to give out and HOPEFULLY I don’t die in the process! I won’t get into all the issues of “them not having a loaner so I have to just wait on my repairs” but upon leaving after my last visit, another customer pulled off in a truck (same make and model as mine that had been sitting at the door for WEEKS) but I had to drive a SMALLER car as a loaner when I got one! Russ Darrow had a loaner (again same made and model as mine) the same day I walked in without an appointment. This it’s important because I explained I’ve been driving trucks for years due to bad back, knees and a recent hip replacement.. Bottomline, I received HORRIBLE treatment, I will NEVER waste my time with them EVER AGAIN and they really should work on either training the service techs to CORRECTLY diagnose and repair vehicles or consider another line of business! Thanks for nothing! More

by Very Unsatisfied and Not Whole Customer Verified Customer Verified Customer

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