Chris Hapner | Page 4

Bryan Gacayan is probably the most nicest person I have ever met. He knows and remembers us when we go for service. He is friendly, helpful and professional and always trying to go out of his way to make ever met. He knows and remembers us when we go for service. He is friendly, helpful and professional and always trying to go out of his way to make your visit personal.. BMW of Palm Springs I have found to have the nicest people working there. They seem happy and no pressure sales. More

by dannann Verified Customer Verified Customer

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Very professional good customer service I will come back again and recommend my friends to come for services again and recommend my friends to come for services More

by SIBELLESQ Verified Customer Verified Customer

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There was a mistake on my invoice in which the cost of labor for the oil change was doubled. I didn't know where the mistake was but I knew the invoice was significantly higher than estimated. Once I co labor for the oil change was doubled. I didn't know where the mistake was but I knew the invoice was significantly higher than estimated. Once I complained Chris Hapner corrected the charges. Thank goodness I complained or it wouldn't have been caught. More

by JAMIELOUISEMATHESON Verified Customer Verified Customer

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Sandra is very courteous, professional, polite and keeps you informed. Returns call timely. Thank You, Paul A Santillan you informed. Returns call timely. Thank You, Paul A Santillan More

by SANTILLANKATY Verified Customer Verified Customer

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I live in Los Angeles and needed to visit the dealership because I made an appointment with the Product specialist (Bob ) , thank Orlando ( sales person ),gratitude for a smooth transaction by Gilbert ( fi because I made an appointment with the Product specialist (Bob ) , thank Orlando ( sales person ),gratitude for a smooth transaction by Gilbert ( finance ) and to the lady who is the side kick to Certified BMW and a big player for overall finance . The Queen no ?! Savannah . Ran into Gary who delivered my car . A last minute fix on my car for a pressure issue,which was attended by Bryan . Folks it’s Saturday - service closes at 2 pm . This time Bryan coordinated with all of the above to fix the issue .Who does that ? - only people who or persons that care . Then being the starving pig that I am , at that hour lunch was brought to me by the receptionists at service and the front desk . On top of that 3 ladies got me an ice tea ! I was ordained the Pasha! I was seduced by the BMW accessories store . The guy (Juan) was helpful with recommendations and I willingly opened my wallet to the tune of $350 . The space (showroom) is so clean , littered with Orchids and static BMW displays, that adorn the floor . I ask myself and you why wouldn’t you want a relationship with BMW of Palm Springs ? It would be madness not to have one - in fact my car will always be serviced by them( yes I will drive it 2.45 hrs) ,but I’ll have to be patient about an upgrade in vehicle in due time . Little did any of the persons described have any idea that I was looking for a corner of real estate in the showroom ,where I could possibly move in! When you get waited on hand and foot like I did why wouldn’t I look for my own spot. This is very much a business that is about people that communicate and care . Oh btw they sell beautiful BMWs! Caution to the wind - this looks like an Influencer comment but I’m not, nor was I compensated for my true words. Better sign off .. my fingers are starting to ache typing in this small box. More

by jonathantudor Verified Customer Verified Customer

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We were informed of the problem and lended a car for the duration. Great service. duration. Great service. More

by marcellajoie Verified Customer Verified Customer

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Great dealership Very professional. My service consultant, Chris, is excellent and always takes good care of me. My service consultant, Chris, is excellent and always takes good care of me. More

by fedfrey Verified Customer Verified Customer

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I very happy with everything car was clean the customer service was excellent I recommend it service was excellent I recommend it More

by gigiandretti86 Verified Customer Verified Customer

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I have designated parson to take care of my car, my appointments are always on time, Chris knows everything about my cars needs and most important keeps me updated throughout day on car maintenance pro appointments are always on time, Chris knows everything about my cars needs and most important keeps me updated throughout day on car maintenance progress. More

by OBANTLEY Verified Customer Verified Customer

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BMW of Palm Springs is first class on how they deal with customers and how they deal with your car! Customers get a free ride from agency to home and back again to pick up car! Very timely. Cars are cared customers and how they deal with your car! Customers get a free ride from agency to home and back again to pick up car! Very timely. Cars are cared for very thoroughly! They are washed when the mechanics are done! They go over all that was done with your car with you! They are also state of the art in things to make things flow better and with you and your car! Thank you for such fine service. Jaki Fischer More

by J7FLYER Verified Customer Verified Customer

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