Chris Hardy | Page 13

Huge inconvenience My husband called and spoke with someone and was instructed to bring my car in Saturday morning and they would look at it and let me know if they foun My husband called and spoke with someone and was instructed to bring my car in Saturday morning and they would look at it and let me know if they found what was wrong. I go to drop it off and am informed that I need to leave it there for the weekend because they couldn’t look at it that day. My husband called and was asking why this was happening when he made an appointment and was told it was no problem ...well he was informed that it wasn’t the first time this employee has told a customer to come in to get their car looked at but really can’t because they are too booked.....that’s a problem if this has happened before and the dealership is aware of it. Needless to say we left it there for the weekend. Monday rolls around and nothing. I decide to call and had to leave a message because said employee was with a customer. It gets later and still no call back or notification on the status of my car. Call back again (Monday evening) and they are now closed! Tuesday rolls around and my husband had to call to find out what’s going on. Still the car was being looked at but people were off that were looking at it (if that even makes sense but what was told to us). Finally my husband informed them that they needed to give us a loaner car until they figured this out because never was it said it would be 4 days before they could even look at my car!!! (Thank you chris and Chris for helping in that area) I am not one to complain but when you make an appointment you expect to get that service. You can’t expect people to give up their car for days unexpectedly! Thankfully I had family that could help. More

by ASHLEYB008 Verified Customer Verified Customer

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Repairs Master cylinder repairs completed the fixing of the problems I was having with my 2011 Escape. When we start looking for a new vehicle we want an Esca Master cylinder repairs completed the fixing of the problems I was having with my 2011 Escape. When we start looking for a new vehicle we want an Escape with 3.0 L v-6 engine and ability to tow a small camper if we decide on getting one. Also we need to make sure our Velopeds (Swedish Spirt Walkers) will fit into the cargo area behind the rear seats. More

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Very happy Brought my car in the night before for an oil change and to checkon an issue. I requested to have the car back no later than early afternoon. Got th Brought my car in the night before for an oil change and to checkon an issue. I requested to have the car back no later than early afternoon. Got the call at 9:30 that everything was complete and the issue was fixed. Plus they washed my car. More

by Jf920 Verified Customer Verified Customer

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Service experience Truck went in for oil change, get seat repaired and keys corrected from previous visit. The seat was repair was nor acceptable. Made them aware. Th Truck went in for oil change, get seat repaired and keys corrected from previous visit. The seat was repair was nor acceptable. Made them aware. The truck was not done on time because of taking care of recalls. One of the recalls was a transmission roller pin replacement. That service was done incorrectly resulting in lose of transmission fluid. The truck had to be towed back from Delaware. It is at the dealership now. They tell me it will be several days. Not acceptable More

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Quick service My visit to the Service Department was to complete a State inspection and have an oil change. Staff was friendly and completed necessary work quickly My visit to the Service Department was to complete a State inspection and have an oil change. Staff was friendly and completed necessary work quickly and efficiently. More

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Service and Inspection No issues all good with service and car done when promised. Couldn't ask for anything additional from them. Will continue to bring my vehicles in fo No issues all good with service and car done when promised. Couldn't ask for anything additional from them. Will continue to bring my vehicles in for service. More

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Excellent couldn't ask for anything better. Nazareth Ford had went out of their way to make room for scheduling for me so my 2017 Ford Transit 250 which needed state inspection would not run out Nazareth Ford had went out of their way to make room for scheduling for me so my 2017 Ford Transit 250 which needed state inspection would not run out before the end of the month. I can't thank them enough for taking the time to do this on such a short notice. More

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65,000 mile check up I brought my 2011 Ford Escape for its 65,000 check. The service department is the best. I love the fast lane you are in and out very quickly and any o I brought my 2011 Ford Escape for its 65,000 check. The service department is the best. I love the fast lane you are in and out very quickly and any others problems are brought to my attention and taken care of. All questions are always answered. I would not go any where else. More

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Best customer service! Excellent customer service department. Everyone goes out of their way to help. The staff is amazing.. and this includes the shuttle crew. Wouldn't ta Excellent customer service department. Everyone goes out of their way to help. The staff is amazing.. and this includes the shuttle crew. Wouldn't take my vehicle anywhere else! More

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Great people to work with A great dealership honest and up front with you, they won’t do work that is not needed. I would tell anyone that this is the place to go. A great dealership honest and up front with you, they won’t do work that is not needed. I would tell anyone that this is the place to go. More

by HFLATT0 Verified Customer Verified Customer

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