Chris Hardy | Page 15

Oil change I went in on a Saturday without an appointment and had a wonderful experience. No matter how many people are in line they are polite and quick with r I went in on a Saturday without an appointment and had a wonderful experience. No matter how many people are in line they are polite and quick with routine services. The wiring area is bright, clean, and their cookies are great! I highly recommend them. More

by SHERSTAUFFER Verified Customer Verified Customer

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Quick service Was in for State and Emission test. Took me right in, No wait. Was done in no time. Excellent service. !!!! Thanks to Chris and Ryan. Was in for State and Emission test. Took me right in, No wait. Was done in no time. Excellent service. !!!! Thanks to Chris and Ryan. More

by RSEWILO Verified Customer Verified Customer

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As always my service writer comes through I can always count on Chris hardy to get the job done without unnecessary costs for things that can be done by myself. And being truthful with notific I can always count on Chris hardy to get the job done without unnecessary costs for things that can be done by myself. And being truthful with notifications of upcoming repairs that need my attention. More

by FRANGILLY Verified Customer Verified Customer

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20k checkup Nice service as always. Timely and convenient. It nice that the car gets wash before picking it up. I certainly would recommend Nazareth for for se Nice service as always. Timely and convenient. It nice that the car gets wash before picking it up. I certainly would recommend Nazareth for for service. More

by JABELSTON Verified Customer Verified Customer

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Unprepared to Service Vehicle I scheduled an appointment during the week of April 30th to have my vehicle serviced by Nazareth Ford on May 8, 2018. When scheduling the appointment I scheduled an appointment during the week of April 30th to have my vehicle serviced by Nazareth Ford on May 8, 2018. When scheduling the appointment I made it clear that my primary reason for service was to have the expansion valve replaced for my air conditioning and that I also needed new brakes. The scheduler confirmed that a diagnostic appointment in Summer 2017 indicated that the expansion valve needed to be replaced. When I arrived for the appointment on 5/8/18, I reiterated to the service coordinator dealing with my vehicle that I was dropping off the car for an A/C repair and brakes. I also asked to have the PA state inspection completed and The Works. The service coordinator looked up my vehicle and stated that the note from Summer 2017 indicated that I needed the expansion valve replaced. I confirmed that the expansion valve replacement was the primary reason that I had the car in for service. Later in the day when I was freed up from having to drive my wife to work and with work appointments of my own, I received a call from the service coordinator to tell me that the expansion valve was not in stock and that if the needed part was ordered, it would not be received until two days later. He asked if it would be a problem to leave the car for 2 more days. OF COURSE IT'S A PROBLEM! The whole reason for scheduling an appointment was to allow both my wife and I to coordinate our work schedules and for me to modify my sales activities so I wouldn't have to be on the road. THEN, the service coordinator started ticking off other "concerns" that the primary Ford dealership which usually services my vehicle did not raise as issues on a recent visit. When I asked how much the additional items would cost, I was floored to find out that he was asking me to spend another $1,700 when the A/C repair wasn't even included and the A/C was the primary reason for the service call. Obviously, the service department FAILED to prepare for my scheduled appointment. The service coordinator could have told me when I dropped off my car in the morning that the part wasn't in stock. I could have rescheduled. I've worked in sales for 25 years. Don't expect me to purchase additional services when you have disrespected me and wasted my time by failing to prepare for the primary service (A/C repair) that I was looking for you to provide. More

by EdgeJB Verified Customer Verified Customer

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Inspection Purchased my new vehicles here and keep bringing them back for regular maintenance/service for 13+ years. Everyone i've ever dealt with is trust worth Purchased my new vehicles here and keep bringing them back for regular maintenance/service for 13+ years. Everyone i've ever dealt with is trust worthy and explains everything being done. I've never had a bad experience. More

by MEGGIN921 Verified Customer Verified Customer

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Inspection and oil change Very good service and great people.we always buy from Jason Roth.he is a great salesman.he always helps us with what we need. Very good service and great people.we always buy from Jason Roth.he is a great salesman.he always helps us with what we need. More

by LADYBUG401972BETH Verified Customer Verified Customer

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Job well done My 2014 Escape had a little hick up. check engine light kept coming on. Bob and his crew went the extra mile and solved the problem. My 2014 Escape had a little hick up. check engine light kept coming on. Bob and his crew went the extra mile and solved the problem. More

by Hondo Verified Customer Verified Customer

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Excellent service and a few laughs Always professional, coutrteous and fair. Service is explained in detail and options are offered. Retains a “hometown” dealer/garage culture. Bob was Always professional, coutrteous and fair. Service is explained in detail and options are offered. Retains a “hometown” dealer/garage culture. Bob was great along with Cindy and in the past Chris has been a pleasure to deal with. had a few good laughs at Bob’s expense - he took it with a great sense of humor. One problem in the past and it was resolved quickly and without question. We’re brand loyal and always recommend you. More

by HOPEUNSEEN0000 Verified Customer Verified Customer

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great service Had a pleasing visit. Everyone is friendly and ready to help. Always had great service. Chris Hardy and his crew are very efficient and knowledgeab Had a pleasing visit. Everyone is friendly and ready to help. Always had great service. Chris Hardy and his crew are very efficient and knowledgeable. More

by ford driver Verified Customer Verified Customer

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