
National Dodge Chrysler Jeep Ram
Jacksonville, NC
Filter Reviews by Keyword
By Type
835 Reviews of National Dodge Chrysler Jeep Ram
Ive used National Dodge twice now for major mechanical work. Their team is top notch, professional, excellent technicions. Work was diagnosed quickly, parts dept. ordered the correct parts in in one day. work. Their team is top notch, professional, excellent technicions. Work was diagnosed quickly, parts dept. ordered the correct parts in in one day. Great experience, i will definately continue utilize them for All future needs! More
Brought my Jeep in for a bad sensor, was told to come back 5 days later, they checked it out and said it was fine but if the issue comes back to call them. The issue came back the very next day so I brou back 5 days later, they checked it out and said it was fine but if the issue comes back to call them. The issue came back the very next day so I brought it back. Was told a sensor was bad and a new one was ordered. I was given a loaner for 5 days per the warranty and a month later the new part finally arrived. When they took my car for a test drive after installing the new sensor, it shut off in the middle of traffic but I can’t get a loaner because I already exhausted the warranty so instead I have to drive what is now an unsafe vehicle…cool More
Outstanding service. Tech’s are well trainned. Service writer staff is very good at there jobs.Kept me informed always.Loaner car was fueled and clean ready to go.Parts de Tech’s are well trainned. Service writer staff is very good at there jobs.Kept me informed always.Loaner car was fueled and clean ready to go.Parts dept is very competitive with aftermarket parts.The dealership is well maintained and the restrooms are well cleaned.I wish to Thank all of the staff who worked on my problem.Just another great CDJR dealership… More
Kitrell Earley is an outstanding service advisor who goes above and beyond for you. Has always taken excellent care of me when I have had my vehicle in for service. I brought my vehicle in for service and ha above and beyond for you. Has always taken excellent care of me when I have had my vehicle in for service. I brought my vehicle in for service and had an appointment later that day in the early afternoon. Kitrell said the vehicle should be done way before my appointment. So I arrived and waited for the service to be completed. Around noon time i went to Kitrell to see if the service was done yet and he said it was not. But he had set aside a loaner for me just in case. So I use the loaner to go to my appointment and returned to pick up my vehicle which was done. He had made sure that I would make it to my appointment on time. Of all the service advisors I have dealt without through out my years of owning a vehicle Kitrell is by far the most professional and outstanding service advisor I have come to deal with. He should be commended for the excellent work and customer service he provides. And he always has a smile on his face. More
Always a pleasant experience no unnecessary recommendations Treated with the upmost respect. Very professional and work always done in a timely manner. Appointment is made quick and at my co recommendations Treated with the upmost respect. Very professional and work always done in a timely manner. Appointment is made quick and at my convenience. A special shout out to Kitrel Early as well as entire staff. Look forward to doing business in the near future. More