National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Thank you for the fantastic 5-star review! We're glad to hear you had a great experience with our service department and that scheduling was quick and convenient. We know your time is valuable, and it’s great to know we were able to get you in and out efficiently. We appreciate your business and look forward to serving you again at National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for the outstanding 5-star review! We’re thrilled to hear that both of your experiences with us have been top-notch. Our team takes great pride in providing professional, efficient service, and we're so glad that our technicians and parts department were able to meet your needs quickly. We truly appreciate your trust in National Automotive Group and look forward to continuing to serve you for all your future needs!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience. We truly understand your frustration and apologize for the inconvenience you’ve encountered throughout this process. To clarify the timeline: when you first brought your Jeep in for warning lights, we diagnosed the issue as a faulty ABS module. We submitted the repair to your warranty provider, Portfolio, which approved the repair with a $100 deductible. At that time, we were informed that the part would take approximately two weeks to arrive, and we also explained that the loaner vehicle allowance through your warranty only covered five days. You chose to take your vehicle home while waiting for the part. Unfortunately, about a week later, the part went into backorder status, which extended the wait to nearly three additional weeks. When the warning lights returned, you brought the Jeep back in and opted to use the loaner. We again let you know the loaner was only covered for five days and that any additional time would be billed at $35 per day. You returned the loaner on the fifth day as agreed. Once the part arrived, we installed the new ABS module, but during the test drive, an unexpected issue occurred. You chose to wait that day, but due to the shop’s schedule, we weren’t able to get the vehicle back in immediately. You returned with the Jeep on Friday, and our team inspected it Saturday morning but was unable to replicate the issue at that time. We understand how frustrating this situation has been, especially with concerns about safety. Our goal is always to deliver quality service and ensure our customers feel confident and cared for. If the issue returns or persists, we’re here to work with you on finding the best possible resolution. Please don’t hesitate to reach out directly so we can continue to assist.

National Dodge Chrysler Jeep Ram responded

Thank you for the 5-star review! We’re delighted to hear you found scheduling a next-day service appointment so easy. Our goal is to make routine maintenance as convenient as possible, and we’re pleased we hit the mark. If there’s ever anything else you need please don’t hesitate to give us a call. We look forward to keeping your vehicle running smoothly!