Chris Kleinsmith | Page 2

Check engine light on my 2016 f350 diesel I would like to personally thank service director Chris Kleinsmith and service advisor Aaron Younger and service department for the excellent and time I would like to personally thank service director Chris Kleinsmith and service advisor Aaron Younger and service department for the excellent and timely repair of my truck. I always have excellent service from them and use them for all my service needs. Thank You, Len Cox More

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Dismissive Staff I have been a decades long customer of Al Packer Ford. I over looked being told to come get my xxxxx Truck and to never bring it back for service by C I have been a decades long customer of Al Packer Ford. I over looked being told to come get my xxxxx Truck and to never bring it back for service by Chris the Service Manager back in 2015... I have since purchased vehicles from Al Packer White Marsh Ford. Have had great salesman Rich’s Mylnski and Jerry the general sales manager. Always professional. that’s what kept me going back. Moving to this past Tuesday when I went to the dealership I was greeted bun lance Johnson who was very dismissive. I had all intensions of purchasing a 2019 F450 Limited that day. I asked to test drive the vehicle as I wanted to see any updates from my 16 F450. Again he was dismissive and handed me a card and said check back. This was not my first interaction with this salesman as I dealt with him when taking my nephew to purchase his vehicle and also really didn’t like my interaction but attributed it to maybe him having a bad day. I’ll end with the new management staff is horrible as I sent the sales manager an email and never heard back. Will be taking my business elsewhere Reapectfully Ray More

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Satisfied Chris Kleinsmith handled my service request, and I am again satisfied with the work experience at Al Packer. My vehicle is 15+ years old, and I've ow Chris Kleinsmith handled my service request, and I am again satisfied with the work experience at Al Packer. My vehicle is 15+ years old, and I've owned it that long. Yes, almost anyone can walk alongside the vehicle and find something that requires attention, but I specifically asked Chris to just do a routine maintenance job prior to winter and he complied. I asked him only to bring any significant safety issues to my attention. My vehicle was completed on time and to my satisfaction. Chris listened and understood my concerns. No matter where I have service, I always inspect any work completed. The work completed by the mechanic, John Yoakum, was "perfect". More

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Service Appointment Al Packer Ford is a great place to get service done on your vehicle. They are efficient , knowledgeable, and the atmosphere is comfortable. I’ve tak Al Packer Ford is a great place to get service done on your vehicle. They are efficient , knowledgeable, and the atmosphere is comfortable. I’ve taken my car here since I purchased it here for any service related issues. Never had to wait long and appointments times are easy to get. I would recommend this dealership to everyone. More

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Recall repairs The people at Al packer ford were very fast with the recall repairs on my 2017 f150. It took lees time than described by the letter from Ford. Chris K The people at Al packer ford were very fast with the recall repairs on my 2017 f150. It took lees time than described by the letter from Ford. Chris Kleinsmith was very friendly and helpful. More

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The service department at Al Packer is outstanding From the time I enter the service center until I leave I'm created with friendly smiles and excellent service. They're always quick to provide estimat From the time I enter the service center until I leave I'm created with friendly smiles and excellent service. They're always quick to provide estimates that are fair and correct. Chris Kleinsmith and Dave Worth are wonderful. Casey is too More

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Great service! Great care by the service department. Thank you - as always - to Chris Kleinsmith. Courteous and friendly. I would buy my next car from this dealer Great care by the service department. Thank you - as always - to Chris Kleinsmith. Courteous and friendly. I would buy my next car from this dealership based on my experience with the service department. More

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Friendly people and amazing service! The service staff at Al Packers White Marsh Ford go above and beyond to provide the best service experience possible for their customers! Even when fa The service staff at Al Packers White Marsh Ford go above and beyond to provide the best service experience possible for their customers! Even when faced with unexpected issues, they were still able to manage to provide the best service I have ever received at a dealership, and left me with a good feeling as I paid my bill and was on my way! More

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Great service replacing transmission control module This Ford service department is excellent. I always go here. They give you the VIP treatment no matter what service you need. Very professional and po This Ford service department is excellent. I always go here. They give you the VIP treatment no matter what service you need. Very professional and polite. Thanks! More

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Just outstanding Everyone at Al Packer does a fantastic job your technicians are top-notch and your service writers and managers are the best. I would always recommend Everyone at Al Packer does a fantastic job your technicians are top-notch and your service writers and managers are the best. I would always recommend out packer More

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