Chris Lawrentz | Page 2

Montrose Ford responded

We’re delighted to receive your five-star review! We’re glad our team provided a family friendly, no pressure experience as you explored our selection and secured financing for your Lincoln Navigator L. We look forward to welcoming you back. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

Thank you for returning to purchase a second Ford Ranger and for highlighting Dan’s fair approach. We appreciate your loyalty and are glad our follow-up support has been helpful. Enjoy your new truck. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

We’re pleased our team could fix your Ford Fusion issue without any trouble. We appreciate your feedback and are here if you ever need us again. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

It’s great to know our team handled your Ford Mustang recall with clear communication and easy scheduling. We look forward to supporting your future service and maintenance needs. We’re also pleased you noticed how clean our facility remains. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

We’re delighted our team listened to your needs and helped you find the perfect Ford Explorer. Enjoy every adventure in your new Explorer, and thank you for choosing us. We look forward to assisting you again. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

Thanks for sharing about your experience with Montrose Ford. We appreciate your business and hope to see you again soon! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

Sunny, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. And remember, you’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com