Chris Lowenthal | Page 72

This was the worst new car experience I ever had. Finance manger (Yury Golinsky) was inapt. It took him 5 hours, yes 5 hours to prepare the paperwork. No explanation of the documents I was signing Finance manger (Yury Golinsky) was inapt. It took him 5 hours, yes 5 hours to prepare the paperwork. No explanation of the documents I was signing and a rude attitude. After all that he had the nerve to call me back three days later to request a new lease agreement be signed due to errors he had made with the original. I had to figure out on my own how to pay my new loan. My registration is still not straightened out. Also dealt with Sales Manager (Robert Carp). He cared little that I had to drive 30 miles each way to sign a corrected lease agreement. He was also rude. As requested, I responded to the owner (Jim Arrigo) with observations I had about the service I received. As of three weeks later, he has not responded. The only excellent service I received was from Salesman Chris Lowenthal. If not for him, I never would have bought a car here. More

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My Mistake Was Buying from Arrigo SawgrassThe worst auto My Mistake Was Buying from Arrigo Sawgrass The worst auto mistake of my life began when I purchased my brand new $70,000 RAM 2500 Limited truck from My Mistake Was Buying from Arrigo Sawgrass The worst auto mistake of my life began when I purchased my brand new $70,000 RAM 2500 Limited truck from Arrigo Sawgrass back in April 2019. Upon my purchase I went over the truck the first time I washed it. There were numerous body issues with the truck. All chrome trim had water mark stains that would not come off. This included all four rims and the window trim. There was also a 4 inch pen line on the suede headliner of the truck and the driver side pained trim piece on RAM box door was coming off. I called my sales rep and he told me, “no problem, bring it in to the dealership”. When I took it into Arrigo Sawgrass to start fixing these issues, that’s when everything went downhill. Between Arrigo Margate and Arrigo Sawgrass they had my truck a total of 91 days. During that time I was driving Dodge Caravans, RAM 1500 and Jeep Wranglers, but mostly Dodge Caravans. When you are paying over a thousand dollars a month to drive a RAM 2500 Limited and you’re driving the furthest thing from it, it’s a very frustrating situation. Arrigo Sawgrass scratched 3 of my doors replacing the window trim and replaced the RAM box door with a new one that was not polished after paint and was peeling from the other end. When I called in disgust they did what they always do, say sorry and bring it back in. When I brought it back in I was very specific with the Arrigo Collision Center manager. I pointed out all the scratches on the door and the RAM box door that was worse than the original one. When I picked up the truck from Arrigo Sawgrass and got it home I noticed the whole front of the truck, from the side mirrors forward, they had sprayed the whole front of the truck with clear coat. This time I was furious. All the mirrors, windows, paint and badging of the truck was covered with clear coat. The RAM box was untouched and the rims they I was so disgusted that I had to again take it back to Arrigo Sawgrass. They gave the same BS and said they would fix it. I scheduled my appointment and wanted the manager of service to be there and also the General Manager to be there. They scheduled the appointment so all could be there. When I showed up it was just me and my service contact. Arrigo Sawgrass does not care! They have shown that over and over. I reviewed everything with my service contact, he apologized and I went off in my mini van. I picked it up and still the same thing they didn’t fix anything. I think that they were just trying to see if I would get so frustrated that I would just go away. But, at this point I was more determined. That is when something else happened. I was on vacation and a Service Engine Throttle light came on. When I got back I took it to Arrigo Margate thinking that they would be better than Arrigo Sawgrass. They initially diagnosed it as a battery. That turned into a call where they told me that I needed to replace the whole engine wiring harness on the truck because I had Ideal Truck and Automotive put an AFE cold air intake on the truck. They also said that if I didn’t replace the whole engine wiring harness and return the truck to factory air box that RAM would void my warranty. Went with my only option, replace the wiring harness. Took them over 3 weeks to replace the wiring harness. When I picked up the truck the same light came on before I even got home, embarrassing. By this time the truck is an absolute joke at work. Since I still needed Arrigo Sawgrass to fix the body issues I took it to them. Arrigo Sawgrass couldn’t figure out what was wrong with the truck. They had the truck for 4 weeks and gave it back to me. The next morning the light was back on. This went on and on from end of August till the beginning of October. I would pick it up and the light would be on the next day, sometimes the same night. Arrigo Sawgrass and Arrigo Margate do not care how long it takes and how inconvenienced you are. They make bad decisions when it comes to finding a course of action to fix your vehicle and are even more careless in inspecting the work they perform. The Arrigo Collision Center did some of the worst auto body work I have ever seen, I am still cleaning up their mess on my trucks paint. All they did was left streaks and swirl marks on my black paint. More

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never disappoint This is second vehicle we have purchased in 3 years. Both experiences have been great. Price is always the best compared to other dealers and the serv This is second vehicle we have purchased in 3 years. Both experiences have been great. Price is always the best compared to other dealers and the service is very professional. More

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Best Selection of Vehicles This was the first dealership we visited and we didn't have to go anywhere else. They had exactly what we were looking for. We got exactly wanted we f This was the first dealership we visited and we didn't have to go anywhere else. They had exactly what we were looking for. We got exactly wanted we for a great deal. Thank you and we will be back for my daughter's car! Our salesperson was Chris Lowenthal. He was very informative and he knew exactly what we came looking for which made the process run smoothly. Matt Diamond our delivery guy was also very knowledgeable and should definitely be utilized as a sales person. We're very happy with our purchase and look forward to doing more business in the future. Thank you David Hentka for the smooth, no hassle signing of all those documents that are normally a drag! More

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Great all around service I got the best deal I believe I could have gotten on exactly the car that I wanted. My salesperson Chris Lowenthal was a prince and was very thoughtf I got the best deal I believe I could have gotten on exactly the car that I wanted. My salesperson Chris Lowenthal was a prince and was very thoughtful and considerate in answering all the questions I had. The Financing person Ken Williams was knowledgeable and worked with me to get the deal I was able to afford. The delivery person Matt Diamond was a "diamond in the rough" and handled his tasks very astutely and likely is not being utilized for the exceptional talents he posses. I am quite happy with the entire process I experienced at Arrigo Sawgrass. More

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Jeep Gladiator Purchase Excellent service. Will recommend to all my family and friends. Chris Lowenthal was very knowledgeable and friendly . He even answered his cell on Excellent service. Will recommend to all my family and friends. Chris Lowenthal was very knowledgeable and friendly . He even answered his cell on his day off. Very helpful. Thanks Chris More

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Jeep buying made easy. I purchased my second Jeep (2019 Rubicon) from Arrigo Sawgrass and everyone in the dealership made me feel right at home. My sales representative (Chr I purchased my second Jeep (2019 Rubicon) from Arrigo Sawgrass and everyone in the dealership made me feel right at home. My sales representative (Chris Lowenthal) was very professional and extremely helpful. Chris was low key and didn't use any high pressure sales tactics that are used at a lot of other dealerships and truly made the buying process pleasurable. When it came to discuss financing Chris introduced me to David Hentka who worked in the xxI Department. David was very courteous and clearly knew what he was doing. Once the financing was all finalized Chris and David introduced me to Matt Diamond who walked me through the final delivery process. Matt was very polite, professional and eager to please and took the time to answer all of my questions. The entire process couldn't have been any more pleasant. Bottom line I got a great vehicle at a great price and would highly recommend other to deal with the guys I dealt with at the dealership. More

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pleasantly surprised when I showed up to this dealership I was expecting the same business as usual attacks from the sales people, to my surprise it didn't happen. I wasn' when I showed up to this dealership I was expecting the same business as usual attacks from the sales people, to my surprise it didn't happen. I wasn't pressured at all and was able to make a sound decision regarding my new lease. Everybody I dealt with was very pleasant and professional . I would definitely recommend this dealership. More

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Fast service and very plesent people This is the 3rd time that I purchased a car in Arrigo Sawgrass with Chris Lowenthal he is a great sales person who will help you to get the best deal This is the 3rd time that I purchased a car in Arrigo Sawgrass with Chris Lowenthal he is a great sales person who will help you to get the best deal for your money! I'm really pleased with the cars that I purchased and his team are great too! The Finance Manager John was such a pleasure to speak with very nice and polite them Tyler from the delivery department was great as well, he even took the time to explained a few features on my new car. I do highly recommend this dealership! And if you are looking for a new or used car call Arrigo Sawgrass and ask for Chris Lowenthal, he will help you. More

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Great Service!!! I was looking for over 3 weeks for a used Town and Country and finally found it at the Arrigo in Fort Piece. I was able to call Chris and he was able I was looking for over 3 weeks for a used Town and Country and finally found it at the Arrigo in Fort Piece. I was able to call Chris and he was able to have it shipped to me so I did not have to pick it up almost 2 hours away. I have three kids under 5 so it would not have been easy. Thank you Chris for the convenience and persistence on getting it done. Joe picked up the car and finished the dear. He let us take the car for a test drive and made sure it was clean and ready to go. Thanks guys!!! More

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