Chris Malone | Page 17

I Must Be Dreaming After spending the traditional “ Don’t Waste My Time” at an Acura and two Hyundai Dealerships my wife and I turned to each other in frustration I said After spending the traditional “ Don’t Waste My Time” at an Acura and two Hyundai Dealerships my wife and I turned to each other in frustration I said “ I’m done “ she said “ I’m not, let’s go to Bay Ridge Subaru. The car got great reviews in Consumer Reports “. From the moment we walked into the Show Room I knew something was wrong. We were greeted by staff who actually made eye contact. When a sales person was not available we were asked to be patient and Chris spent time with us answering questions and showing us floor models. I must have been dreaming because he was courteous informative and highly professional. When a sales rep was available Chris wished us good luck and introduced us to Andre. I figured that all was just a fluke and was I wrong. Andre was just as knowledgeable courteous and professional even sharing facts when he didn’t know reached out to obtain the correct information for us. We chatted on multiple planes, after a test drive we settled on a selected car model style and package that exactly meet our needs. None of this could be accomplished with the professional assistance of Andre. Two helpful staff at a Car Dealership? What country am I in? It only got better after that. Mike the Sales Manager complemented the group and allowed me to play “ Let’s make a deal “ as we bantered back and forth sharing insights tactics and professional opinions and options it struck me “ How long has it been since I made a car purchase that was hassle free, fair, truthful, with respect each side of the table “ Every time we poised a question Andre was there in the information. When it was monetary in nature Mike was there to step in. When we asked for 24 hrs to seal the deal we were not hit with the hard sell line “ what would I have to do to make you purchase now? “ The next day a follow up call from Andre lead request to a request on Color and trim. Rather than hear the price was good for inventory only vehicles he got back to us that Mike would find the car for us. It gets even better when we came down to seal the deal with Mike and Andre my wife noticed an option that was missing. Rather than hard sell the deal Andre stepped back and explained to her the options to provide her request. A new price point had to be negotiated no problem for Mike the car was in stock the deal was sealed. Why did I provide you with such detail? Because when you visit Bay Ridge Subaru you are are treated like family the moment you are greeted and not viewed as a potential commission. When was the last time that happened to you? It didn’t end there. Mike and Andre explained the final steps when we picked up the car. This environment was found with Roy the Finance Manager and high marks and kudos for Chris whose time effort and patience working with my wife explaining how to use all the features of her new car and how to maximize her new driving experience. When was the last time a car salesperson gave you their card and said please call me with any questions because it was a lot to absorb at once. So Bay Ridge Subaru is a FOUR STAR business where the customer comes first. This is our first Subaru and look forward to more in the future as well as referring anyone interested in their brand. You won’t be disappointed. Remember 80% of all Outbacks are still on the road after 10 years. More

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Purchase of Subaru Forester Everyone was very professional and helpful from the time of initial contact through completion of purchase. The appointment was prompt and the instruc Everyone was very professional and helpful from the time of initial contact through completion of purchase. The appointment was prompt and the instructions regarding vehicle operations were comprehensive and clear. Great job. More

by KATHLEEN CAP Verified Customer Verified Customer

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One of the most pleasant buying experiences This was one of the most pleasant car buying experiences. No games or tricks that I have seen in some other places.. Everything was very straight forw This was one of the most pleasant car buying experiences. No games or tricks that I have seen in some other places.. Everything was very straight forward and quick. Everybody there was very courteous and professional. I would highly recommend this dealer if you're looking for a Subaru. More

by lv_staten_island Verified Customer Verified Customer

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My experiences with Bay Ridge Subaru. I have dealt with this dealership for more than 15 years and have bought three cars from them. From all standpoints they are the best group I have eve I have dealt with this dealership for more than 15 years and have bought three cars from them. From all standpoints they are the best group I have ever dealt with. They are the true embodiment of “ above and beyond” in both sales and service. More

by BOBBYNELSEN47 Verified Customer Verified Customer

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A Nice Surprise! What a wonderful surprise! As I entered Bay Ridge Subaru, I was filled with mixed feelings. An old friend had recommended that I come here and see Jo What a wonderful surprise! As I entered Bay Ridge Subaru, I was filled with mixed feelings. An old friend had recommended that I come here and see Joseph Teti, who had recently helped him lease a great car. I wanted to lease a car and I had consulted with friends and family on what I should be looking for.Friends had shared with me their tales of visiting car dealerships and warned me "not to get eaten up by the sharks." I entered at my own risk. Much to my surprise, I was greeted warmly and politely by Mr. Teti. He took his time to address all of my concerns and answer all of my questions. He followed up with telephone calls and allowed me to test drive the 3 cars that I was interested in. Needless to say, I am now enjoying a 2019 Cross Trek and I could not be happier. I would like to take this opportunity to thank Joseph Teti for all his support and patience in the process. The entire staff including Chris who guided me through all the new features and the kindness of Karen, who made sure that all my calls were answered. I definitely have made new friends at Subaru and I will recommend Subaru to both my family and friends. More

by eyepana Verified Customer Verified Customer

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This is great Subaru service This is a great service for the excellent Subaru cars, and they treat their customers very well. This is my third Subaru Forester that I purchased fro This is a great service for the excellent Subaru cars, and they treat their customers very well. This is my third Subaru Forester that I purchased from them. And I always was very happy with my cars and services. Gary Kuvich More

by GKUVICH Verified Customer Verified Customer

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You made it effortless. My fifth Subaru and it was effortless on my part. Once I get accustomed to all the new stuff on the 2019 ForresterI. I will be set to go. Thank you My fifth Subaru and it was effortless on my part. Once I get accustomed to all the new stuff on the 2019 ForresterI. I will be set to go. Thank you More

by DAVID.SIMSON Verified Customer Verified Customer

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Very helpful sales staff The two salesmen I dealt with were very helpful. Andre sold me my Forester and Chris sat with me and showed me the car's features the day I came to p The two salesmen I dealt with were very helpful. Andre sold me my Forester and Chris sat with me and showed me the car's features the day I came to pick it up. More

by SJONES4REAL Verified Customer Verified Customer

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Lease Renew This was my third lease with Peter. It is always a pleasant, stress free experience. Chris was knowledgable and he clearly explained and walked me This was my third lease with Peter. It is always a pleasant, stress free experience. Chris was knowledgable and he clearly explained and walked me through the new Cross Trek features and design changes. Roy clearly explained the different financing options and I never felt pressured st any point in the process More

by JPMAC2210 Verified Customer Verified Customer

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very comfortable Answered all questions very well and made themselves available to call at any time with further questions. Handled us with respect so we felt very com Answered all questions very well and made themselves available to call at any time with further questions. Handled us with respect so we felt very comfortable More

by CHETK95 Verified Customer Verified Customer

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