Chris Mattia | Page 10

Sq5 service Good service , able to get appointment easily , they got back to me promptly with service issues and provide clean car on time that I requested Good service , able to get appointment easily , they got back to me promptly with service issues and provide clean car on time that I requested More

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Just a small scrape Took my Q7 to Audi Fort Myers to see about repairing a minor scrape. Had received a letter about updating my vehicle from management. After viewing Took my Q7 to Audi Fort Myers to see about repairing a minor scrape. Had received a letter about updating my vehicle from management. After viewing the 2018 line I decided to purchase a new vehicle with a few more options. Everyone involved was exceptional... James has been my Sales Agent for two purchases and he does a fine job.... conscientious and personable. More

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Great service as always!!! Dan, Chris and Sal are always terrific to work with! Return your calls right away and answer any questions you have regarding the service visit. Loo Dan, Chris and Sal are always terrific to work with! Return your calls right away and answer any questions you have regarding the service visit. Look forward to seeing them next time. More

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The BEST Car Dealership of ALL TIME!!! This dealership makes it their business to be all about you, the customer. Every visit here is a pleasure -- from the time you enter the service port This dealership makes it their business to be all about you, the customer. Every visit here is a pleasure -- from the time you enter the service port and see Welcome Mr./Mrs. ** flashed on the marquis to the warm welcoming you get throughout, the cappuccino & muffins, TV, and my favorite thing, a Free Wash WHENEVER!!!! Free training @ your home!!! on all the incredible options your car has -- as many as you need! They will come out to pick up your car when it needs a special service, leaving you with a loaner. Will offer you a car if you wish while you get your oil changed! Always there to answer any of your questions, offer their assistance when needed. This is White Glove service all the way!!! Just what everyone wants; nothing but the very Best -- All the Way. I can't recommend this dealership more!!! More

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Stepping up when others step out Had a squeaky noise from front brakes, turned out that with ceramic brake pads on S8 both pads and rotors should have beeen replaced. Corporate initia Had a squeaky noise from front brakes, turned out that with ceramic brake pads on S8 both pads and rotors should have beeen replaced. Corporate initially did not approve the work, service department tried various fixes that did not work. It took 5 visits to dealership for Audi corporate to approve parts, this fiasco lasted for about two months going back and forth. Rotors that were shipped from Germany arrived damaged two times. Barry the service director at Audi Fort Meyers put on his superman cape and ensured problem was finally addressed. The car is now rattle and squeak free for me to enjoy. This dealership really knows the meaning of customer satisfaction and brand loyalty. On another sad note I called corporate a week ago to complain about the inconvience on this situation, they set up a file number but never called me back, THE customer complaint representative i spoke to showed little empathy with the situation. Not very smart , I have purchased 6 cars from Audi. More

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good communication and follow up throughout the process our service rep was very helpful in dealing with the extended warranty company. The service department worked for us to upgrade our replacement motor. our service rep was very helpful in dealing with the extended warranty company. The service department worked for us to upgrade our replacement motor. to a brand new factory built engine. More

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Count on Audi Fort Myers for quality service The service team at Audi Fort Myers can't be beat for reliability and quality. Dan Peach made sure my Audi service was completed on schedule despite t The service team at Audi Fort Myers can't be beat for reliability and quality. Dan Peach made sure my Audi service was completed on schedule despite the demands of the Florida season surge in workload. And my Audi came back to me looking and feeling like new. More

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Committed to making customers happy I took my car to the dealership with concerns about a few rattles. Scheduling an appointment with Chris Mattia was a breeze and he had a loaner car re I took my car to the dealership with concerns about a few rattles. Scheduling an appointment with Chris Mattia was a breeze and he had a loaner car ready for me when I arrived. The shop foreman, Jason Schneider, asked to go on a ride along, so he could identify the issues, which he did. He personally took ownership of the problem and spent the necessary time to address my issues, after 3 days my car came back good as new. I appreciate that type of service and would be happy to recommend Audi of Fort Myers to my friends. More

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75,000 mile service Dan and Chris were excellent in explaining what needed to be done and why it was needed. Chris was excellent in letting me know the progress of the wo Dan and Chris were excellent in explaining what needed to be done and why it was needed. Chris was excellent in letting me know the progress of the work More

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Routine service done right! Everyone is always nice and professional. I had a scheduled appointment and arrived a bit early. They took my car back right away and completed the se Everyone is always nice and professional. I had a scheduled appointment and arrived a bit early. They took my car back right away and completed the service quicker than they had estimated. It was a very pleasant experience. Chris was great! More

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