Chris Middlebrooks | Page 3

Thanks Taylor, CJ , and. TJ for help my wife in service with her new running board. TJ for help my wife in service with her new running board. More

by dpmayeux@gmail.com Verified Customer Verified Customer

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This dealership is absolutely amazing. I wouldn’t even think about going anywhere else. Clean, friendly and great prices. I wouldn’t even think about going anywhere else. Clean, friendly and great prices. More

by JGUAPO Verified Customer Verified Customer

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Staff are always very professional, efficient, and helpful. I recently went to the Dealership when my battery died (it was over 5 years old), and they fit me in, got me a new one, and got it all done helpful. I recently went to the Dealership when my battery died (it was over 5 years old), and they fit me in, got me a new one, and got it all done on time, in order for me to still be able to make it to an appointment I had, for work. Thanks! More

by DHMAC43 Verified Customer Verified Customer

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Did not care for the handling of my service check out by Chris Middlebrooks, too aggressive in trying to upsell me more service (specially tires at a high cost) making it sound like it was dangerous for me Chris Middlebrooks, too aggressive in trying to upsell me more service (specially tires at a high cost) making it sound like it was dangerous for me to even leave the dealership without replacing at least one tire and pushing me to purchase all four. My family purchased this 2007 Camry from Price LeBlanc Toyota and I've only bought the car in here for routine/regular maintenance nearly every six months to keep it in good working order. I was aware that my tires were getting to a point of needing replacement, but Chris' strong-armed manner of trying to upsell me on a new set of tires - which I knew were overpriced - was uncalled for and unprofessional. I pulled up the exact same tire on my phone sold by SAMs Club for significantly less and it was obvious that he was not expecting me as a senior citizen to be so digitally aware. Although Chris begrudgingly admitted that PL could match the SAMs tire cost, the total for installation was still higher than I'd pay elsewhere...which is exactly what I did later that day. I'm also VERY confused as to WHY my service check-out was transferred to Chris Middlebrooks. My service check-in was handled by Tyler Jones who'd assisted me in the past. Tyler is the type of customer service advisor I LIKE to work with at Price LeBlanc Toyota...professional, unassuming, explains things simply without added unnecessary drama (e.g. Chris claiming that one of my tires needed to be replaced now before leaving the dealership - even though it still had some tread on it), and understands that a senior on a pension it looking to pinch pennies. Tyler had nicely advised when I checked in for service after reviewing my service record that their office was now offering a new extended maintenance agreement for 3 tire rotations and oil changes within 2 years for a set price and that if I wanted to sign-up, my oil change & tire rotation for today could count as the first of the three. He didn't pressure me into it the agreement at all, but I could see from bringing my Camry in close to every 6 months that the overall cost was a good value - so I agreed. I even mentioned to Tyler that if nothing else popped up as needing repair to add to my bill/cost, I may want to have my old headlights cleaned/polished again. Tyler said he would be glad to let me know the outcome of the multipoint inspection so that I could decide and that provided I didn't might waiting (maybe an additional hour) that their staff could probably do the headlights that day. THEN...once my oil change and tire rotation were complete - here comes Chris Middlebrooks (who I've never worked with before) telling me the bad news that my tires are in really bad shape and that one really needed to be replaced before I hit the road that day. He presented me with a quote for replace all for tires, 1 for a Goodyear tire set and 2nd for a Dunlop tire set - both quotes significantly higher than I've ever paid for tires anywhere. I get that maintenance departments are a great source of income for car dealerships...but this type of strong-armed salesmanship by a service advisor really pisses me off and makes me rethink my relationship with Price LeBlanc Toyota. I'll of course be coming back for my next 2 oil changes and tire rotations since I've basically already paid for them in the extended maintenance agreement signed yesterday (6/19/2024) - but depending on how the dealership handles my complaint and future dealings with service advisor staff for my next two visits, I may be transferring to another location for future service as well as crossing Price LeBlanc off my list of places to check out when I'm ready to purchase a new car. Please make a notation in my service record that I do NOT want to deal with Chris Middlebrooks in the future - and - if possible, I'd prefer Tyler Jones if he's available when I'm on site. Thank you, Brenda Kelt More

by PASSPORTBABE2002 Verified Customer Verified Customer

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Excellent and courteous place where the people are friendly and eager to make sure you are taking care of friendly and eager to make sure you are taking care of More

by ALFRED_WILLIAMS82 Verified Customer Verified Customer

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They are very thorough, all ways ready to service my Toyota and respectful . I would always recommend them service or buy Toyota and respectful . I would always recommend them service or buy More

by EDNATIBBIT Verified Customer Verified Customer

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We have dealt with Price LeBlanc Toyota since 2016. All of the employees are friendly and respectful. We have always felt very comfortable at this dealership. All of the employees are friendly and respectful. We have always felt very comfortable at this dealership. More

by RHALE1 Verified Customer Verified Customer

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My preferred local Toyota dealership. Trusted them with service on my FJ Cruiser. Always well taken care of when I come in. Shout out to CJ, as well as the Rental Team. Trusted them with service on my FJ Cruiser. Always well taken care of when I come in. Shout out to CJ, as well as the Rental Team. More

by TACOVIPECOT Verified Customer Verified Customer

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Jourdan and Tyler are the two absolute best service advisors I have ever worked with! advisors I have ever worked with! More

by JGUAPO Verified Customer Verified Customer

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Professional and detailed, especially discovering nail in my tire and got it fixed under my warranty on time and well done. Thanks to the team my tire and got it fixed under my warranty on time and well done. Thanks to the team More

by boom10162002 Verified Customer Verified Customer

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