Chris Myers

It was a very good and professional experience. Chris is always clear and on the money with regard to my car and what it needed. Chris is always clear and on the money with regard to my car and what it needed. More

by CALEBDOM Verified Customer Verified Customer

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came on emergency tire blow out near closing- they got the tire, fixed it even though near closing, and were nothing but great. Chris Myers made this scary experience calm and handled it for me. All the the tire, fixed it even though near closing, and were nothing but great. Chris Myers made this scary experience calm and handled it for me. All the employees I dealt with were very supportive. I really appreciate this place More

by liz valenzuela Verified Customer Verified Customer

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Everything here is great, but really disappointed that customers have to pay for their rideshare ride after dropping off and picking up their cars. We are paying for luxury cars and luxury service, and th customers have to pay for their rideshare ride after dropping off and picking up their cars. We are paying for luxury cars and luxury service, and this doesn't cut it. More

by mariabruggere Verified Customer Verified Customer

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Disappointed with Service Quality and Communication Brought my BMW 330i in for a paid inspection before an upcoming cross-country trip, and the whole experience was disappointing. My a Communication Brought my BMW 330i in for a paid inspection before an upcoming cross-country trip, and the whole experience was disappointing. My advisor promised updates and said he’d come get me when the car was ready — neither happened. After hours of silence, I had to check in myself multiple times. When I finally got an update, I was told I could either “get my car in 20 minutes or wait 45 minutes if I wanted it washed.” I chose to wait, but after about another hour with no communication, I went back in and was suddenly told it was “all done” right as I walked through the door. It felt like they just disregarded the wash and just said that to cover it, because the car wasn’t washed or vacuumed at all either. What also confused me is that I was apparently due for my oil change membership service — which I didn’t even realize. Looking back, I thought that type of service normally includes a quick multi-point inspection by default, so I’m genuinely not even sure why I paid $276 if a similar inspection is part of the regular service visit anyway that is included in my service membership. The inspection results themselves don't make sense either — apparently my brakes showed no wear at all compared to my last visit months ago and several several thousand miles later, and they also claimed the pads had gained material. Aside from that, I specifically mentioned a noise coming from one of my wheels and clearly explained I was 99% sure it wasn’t brake-related, because it doesn't happen when I brake. Yet the inspection report addressed it with a generic “brakes may be noisy” note. I don’t think anyone intentionally did wrong, but the lack of attention, communication, and basic follow-through really stood out. For a premium brand, you expect more care, accuracy, and transparency about the work being done. More

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Awesome service advisor took care all our needs will definitely go back there and get my other cars serviced there. definitely go back there and get my other cars serviced there. More

by SJOOMA Verified Customer Verified Customer

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Can't get a hold of service advisor Chris Meyer to voice my concerns about car my concerns about car More

by BERNLIPT Verified Customer Verified Customer

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I am confused…. the rep was ok, perfunctory, unengaged, doing his job and handled what I requested to the tune of over $1860.00 which I expected, BUT Why did I receiv the rep was ok, perfunctory, unengaged, doing his job and handled what I requested to the tune of over $1860.00 which I expected, BUT Why did I receive a message today, 11/3/2025 about SERVICE for 3 things that require attention when he.someone should have mentioned these at the time????? This message is from a mailing list. ~ Unsubscribe The Service Team at Santa Monica BMW To: J Bolduc > Reply To: The Service Team > 6:03 AM Reminder: Your BMW 3 Series needed these services. View in Browser Santa Monica BMW Service Alert 20% OFF ANY RECOMMENDED SERVICE Schedule Service For VIN HA023406. Present upon arrival. One per customer. Excludes tires and oil changes. No cash value. Max More

by Bolducjt Verified Customer Verified Customer

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They have great cars! Everyone was very friendly and made the whole process quick and painless. Great team. Everyone was very friendly and made the whole process quick and painless. Great team. More

by TM4 Verified Customer Verified Customer

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I love this dealership. Chris is the best! Used to go to a different dealership for service but now after my amazing experience I would not go anywhere else! Chris is the best! Used to go to a different dealership for service but now after my amazing experience I would not go anywhere else! More

by jess Verified Customer Verified Customer

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Chris Meyer and service department are great. The diagnostics and communication regarding what to be done was timely and the car was ready within the delivery time provide. The diagnostics and communication regarding what to be done was timely and the car was ready within the delivery time provide. More

by NAZBAFSHAR Verified Customer Verified Customer

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