Chris Parsley | Page 3

Service Department Rating Vehicle was repaired exactly as promised both schedule wise and cost wise. Interaction with everyone at the dealership was friendly and positive. Chri Vehicle was repaired exactly as promised both schedule wise and cost wise. Interaction with everyone at the dealership was friendly and positive. Chris Parsley is superb both with respect to customer service and explanation of needed work. More

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Off the charts Chris is the best service manager I have ever dealt with in the whole DMV area He gets you in and out multi-tasks the best I have seen if you want gr Chris is the best service manager I have ever dealt with in the whole DMV area He gets you in and out multi-tasks the best I have seen if you want great service go see Chris he truly is the best Thanks, J Scott More

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Honest I had a problem with an ice pack on my Acadia's roof from a recent storm pulling the moon roof off track. I was prepared for the worst (money wise). C I had a problem with an ice pack on my Acadia's roof from a recent storm pulling the moon roof off track. I was prepared for the worst (money wise). Chris the service advisor said we've seen a lot this past week, the estimate to determine what is wrong and what needs to be done is $168.00. I got a call from Chris - FIXED and the cost is $89.00! They could have charged me more, added parts, you name it but they value their customers and are honest! Thanks Chris and Thanks Win Kelly! More

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Torqued off over torque converter I brought my GMC Acadia in four weeks ago describing what was clearly a transmission issue. After being charged $155 for a 27-point inspection I was I brought my GMC Acadia in four weeks ago describing what was clearly a transmission issue. After being charged $155 for a 27-point inspection I was told that there is nothing wrong that could be diagnosed with the Acadia. The problem worsened and last week I took the vehicle in again. Again I was told no 'computer codes' were indicating a problem. After opening a case with GMC Customer Care and writing a letter to Service Manager Ryan Lawrence, another diagnosis with a different computer diagnostic tool was done, and it was then confirmed that I had a torque converter problem, which it turns out, is a very common problem with 2012 Acadia's and in fact Acadia's from 2007 - 2014. The torque converter has been replaced under warranty, and I hope there will be no further problems. Chris Parsley was very courteous throughout the process, but his ultimate defense when I expressed by dissatisfaction was 'my hands are tied.' It became quite clear that the service staff at working on the Acadia at Win Kelly knew what the problem was from the time I first brought it in and described the problem, but clearly was attempting to avoid a very costly repair under warranty. It was only through my persistence and taking the complaint up the chain that I got action. This is not how I would expect to be treated at Win Kelly and certainly now I do not feel like a valued customer More

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Rock Star Service I've purchased 4 cars from Win Kelly in 9 years. I have received nothing but exceptional service. Daniel Bryant, Jason Delaney, Chris Parsley, and Mi I've purchased 4 cars from Win Kelly in 9 years. I have received nothing but exceptional service. Daniel Bryant, Jason Delaney, Chris Parsley, and Michelle Thomas are FANTASTIC to work with. Each individual provides amazing service, listens to the issues I was having and implemented a plan to make sure I was satisfied every time. Most recent experience with my old car and getting a flat tire; which you would've thought was the end of the world. Chris took excellent care of me. Making sure I knew that I would be taken care of and got my car issues solved in quick time. Since I purchased my last car from Dan I knew I didn't want to buy from anyone else. When I went to check out the new Buicks, Dan wasn't in the office yet. Jason happily showed me around and kept me company until Dan arrived. Then as always Dan made sure my car was perfect and had everything I required in my new ride. This includes going to check it several times as we were in the middle of the deal when I wanted to make sure it has this feature or that feature. He was very helpful with carrying my things from my old car to new since it was getting a new tire put on. He wasn't afraid to go the extra mile to make sure I was happy with the sale. Michelle then with her amazingly welcoming personality made it easy for me to feel comfortable signing my life away for my new 2016 Buick Verano. I LOVE my car! I love the staff! I can't imagine buying a car from any where else! Thanks Win Kelly! More

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