I am EXTREMELY pleased with Al Cecchini, and now also with Kacie Burriss (first time working with Kacie). I know I can count on them to make the appointment arrangements and take care of my truck and it's needs.
As I travel over 1 hour to deal with this dealership, Al always makes things convenient for me by arranging a loaner car. (not sure if that's a company policy since the vehicle is still under warranty, or if it's just company policy, but I definitely appreciate that service).
There was a small glitch in the actual service of the truck this time, which delayed pickup of my truck.
BUT, Al AND Kacie were on top of things, making sure that the service was done properly, even if it meant doing it again, which I appreciate. It just meant there was a delay, and multiple trips to the dealership.
I do appreciate that this dealership is willing to make sure that the customer is completely satisfied and will make things right if not.
Everyone is very pleasant, courteous.... I don't mind coming to this dealership. I just wish they were closer.